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Strong Medicare quality ratings; public reviewers often praise professional leadership team. Still worth an in-person visit.
based on 17 Google reviews
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Twin Oaks Rehabilitation and Healthcare Center has a strong overall Medicare rating. Public reviewers frequently mention: professional leadership team and clean and organized facility environment. Review the component ratings and current source records before deciding.
Twin Oaks Rehabilitation and Healthcare Center receives highly polarized feedback, with significant concerns regarding patient neglect and facility hygiene. While some reviewers praise the facility's cleanliness and leadership, others report severe medical neglect, including untreated wounds leading to amputation and dehydration, as well as persistent odors.
Quality Themes
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Concerns
Rating Trends
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Distribution · 17 analyzed
Personalized based on this facility's data
Key Review Excerpts
“He had a bedsore on his foot that was untreated and it had him feeling so bad that he called 911 for himself. He made it to the hospital for the doctors to find that his foot has been obviously neglected.”
“The facility is very clean and organized. The staff is very pleasant, kind and caring. The Director of the facility and his leadership staff are great.”
“I think and feel like of the staff is not doing their job, and that the place should be supervise more often the smell of urine us all throw the place and some staff is not reporting to the family that are in charge to the family member as the condition of the patient”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Twin Oaks shows a moderate inspection record with 11 deficiencies across three surveys, all corrected by the facility. The most recurring issues involve infection control programs (appearing in two separate years), electrical systems and fire safety equipment, and medication management. While deficiencies have been addressed when identified, the repeat infection control violations suggest families should inquire about current safety protocols during their visit.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Twin Oaks Rehabilitation and Healthcare Center
for profit
Ball Healthcare Services
10 facilities nationwide
Chain avg rating: 3.0/5 · Rank 1 of 10 (Highest rating)
Owners
Ball, Clarence
Owner
Ball, Clarence
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
17 reviews from families & visitors
Official Website
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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