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Nursing HomeMedicaid

Allen Health and Rehabilitation

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

735 South Washington Avenue, Texas Street · Mobile, AL 36603119 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 20 Google reviews

5
4
3
2
1
Allen Health and Rehabilitation Nursing Home in Mobile, AL — Street View
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What this means for your family

While some families report positive experiences with individual staff members, the recent trend of reviews indicates serious concerns regarding neglect, facility hygiene, and communication. If you are considering this facility, we strongly recommend conducting an unannounced visit to observe the environment firsthand and asking management specifically how they ensure families are notified of medical incidents.

Google Reviews

Google Reviews

20 reviews on Google
Allen Health and Rehabilitation receives highly polarized feedback, with some families praising the staff's kindness and attentiveness, while others report severe neglect, poor communication, and hygiene issues. Concerns regarding the facility's cleanliness, responsiveness to patient needs, and administrative transparency are significant and recurring. Families should carefully weigh the positive reports of individual staff members against serious allegations of neglect and poor facility maintenance.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean3.0ActivitiesN/AMedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Kind and welcoming front desk staff
  • Some individual nurses and CNAs provide compassionate care
  • Responsive admissions and intake process

Concerns

  • Neglect and failure to respond to patient calls for help (mentioned by 2 reviewers)
  • Poor communication regarding patient health status and hospitalizations (mentioned by 2 reviewers)
  • Facility cleanliness and hygiene issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'13(2)'17(2)'20(1)'23(1)'25(3)'26(1)

Distribution · 23 analyzed

5
11
4
2
3
2
2
4
1
4

How They Respond to Reviews

10%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed the facility has had some recent challenges with communication; what is your standard protocol for keeping families updated on a resident's health status or any unexpected hospitalizations?
  • 2Could you walk me through your current process for responding to call lights and requests for assistance to ensure residents are attended to in a timely manner?
  • 3Given the recent feedback regarding facility hygiene, what are the daily routines and oversight measures in place to ensure resident rooms and common areas remain clean and sanitized?
  • 4I see that the staffing rating is currently at three stars; how do you ensure consistent, high-quality care for all 119 residents during shift changes and weekends?
  • 5What does the daily activity schedule look like, and how do you encourage residents to participate in social dining or community events to improve their overall experience?
  • 6In the event of a medical emergency, what is your facility's specific protocol for stabilizing a resident and notifying their primary family contact?

Personalized based on this facility's data


Key Review Excerpts

The staff is Amazing. They provided peace, comfort & excellent care for my Mom.

Long-term resident's family · 2024★★★★★

The conditions in this facility are unacceptable. The building has a strong odor, appears extremely outdated, and has not been renovated in decades.

Hospice patient's family · 2025★★☆☆☆

My loved one was hospitalized forb 9 days and no one notified me. I was thinking she was safe at the facility.

Long-term resident's family · 2024★★☆☆☆
Source: 20 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.66hrs
89%
Registered nurses for medical care
Total Nursing
3.60hrs
88%
All nurses + aides combined
Staff Turnover
59%
Lower is better (< 30% = good)
RN Turnover
25%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

7

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility28.1%
Worse than Avg
Here
28.1%
US
93.4%
AL
91.7%
Mobile
92.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility32.1%
Worse than Avg
Here
32.1%
US
15.4%
AL
21.4%
Mobile
26.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.6%
Better than Avg
Here
13.6%
US
19.5%
AL
24.7%
Mobile
16.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility10.3%
Better than Avg
Here
10.3%
US
19.4%
AL
13.3%
Mobile
12.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.3%
Mixed vs Avgs
Here
3.3%
US
12.1%
AL
1.4%
Mobile
1.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.1%
Better than Avg
Here
6.1%
US
14.4%
AL
12.7%
Mobile
13.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility27.6%
Worse than Avg
Here
27.6%
US
81.8%
AL
84.8%
Mobile
82.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility37.1%
Worse than Avg
Here
37.1%
US
79.7%
AL
80.3%
Mobile
69.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.7%
Mixed vs Avgs
Here
1.7%
US
1.6%
AL
2.0%
Mobile
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
Near state avg (3.9)

Allen Health and Rehabilitation has recurring deficiencies across fire safety systems, medication management, and care planning that persist across multiple surveys from 2017-2020. The facility shows a pattern of repeated violations in sprinkler system maintenance and fire alarm testing, along with issues in pharmaceutical services and resident assessments. While all deficiencies have correction dates, the recurring nature of fire safety and medication problems suggests ongoing operational challenges families should investigate further.

Feb 21, 2020Routine
8
0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0361Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.

Jan 31, 2019Routine
6
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0343Potential for harm · PatternCorrected

Smoke Deficiencies

Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Dec 21, 2017Routine
7
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Allen Health and Rehabilitation

Organization Type

nonprofit

Chain Affiliation

Chain Name

Noland Health

Chain Size

10 facilities nationwide

Chain avg rating: 2.5/5 · Rank 4 of 10

Ownership & Management

Key personnel

Adamson, MicheleManaging Control - Governing BodyBritton, IsaacManaging Control - Governing BodyEstep, BarbaraManaging Control - Governing BodyGoff, RobertManaging Control - Governing BodyIliff, TimothyManaging Control - Governing Body
Source: Medicare provider data

Contact

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References & Resources

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