Allen Health and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 20 Google reviews

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What this means for your family
While some families report positive experiences with individual staff members, the recent trend of reviews indicates serious concerns regarding neglect, facility hygiene, and communication. If you are considering this facility, we strongly recommend conducting an unannounced visit to observe the environment firsthand and asking management specifically how they ensure families are notified of medical incidents.
Google Reviews
Google Reviews
20 reviews on Google“Allen Health and Rehabilitation receives highly polarized feedback, with some families praising the staff's kindness and attentiveness, while others report severe neglect, poor communication, and hygiene issues. Concerns regarding the facility's cleanliness, responsiveness to patient needs, and administrative transparency are significant and recurring. Families should carefully weigh the positive reports of individual staff members against serious allegations of neglect and poor facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Kind and welcoming front desk staff
- Some individual nurses and CNAs provide compassionate care
- Responsive admissions and intake process
Concerns
- Neglect and failure to respond to patient calls for help (mentioned by 2 reviewers)
- Poor communication regarding patient health status and hospitalizations (mentioned by 2 reviewers)
- Facility cleanliness and hygiene issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has had some recent challenges with communication; what is your standard protocol for keeping families updated on a resident's health status or any unexpected hospitalizations?
- 2Could you walk me through your current process for responding to call lights and requests for assistance to ensure residents are attended to in a timely manner?
- 3Given the recent feedback regarding facility hygiene, what are the daily routines and oversight measures in place to ensure resident rooms and common areas remain clean and sanitized?
- 4I see that the staffing rating is currently at three stars; how do you ensure consistent, high-quality care for all 119 residents during shift changes and weekends?
- 5What does the daily activity schedule look like, and how do you encourage residents to participate in social dining or community events to improve their overall experience?
- 6In the event of a medical emergency, what is your facility's specific protocol for stabilizing a resident and notifying their primary family contact?
Personalized based on this facility's data
Key Review Excerpts
“The staff is Amazing. They provided peace, comfort & excellent care for my Mom.”
“The conditions in this facility are unacceptable. The building has a strong odor, appears extremely outdated, and has not been renovated in decades.”
“My loved one was hospitalized forb 9 days and no one notified me. I was thinking she was safe at the facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Allen Health and Rehabilitation has recurring deficiencies across fire safety systems, medication management, and care planning that persist across multiple surveys from 2017-2020. The facility shows a pattern of repeated violations in sprinkler system maintenance and fire alarm testing, along with issues in pharmaceutical services and resident assessments. While all deficiencies have correction dates, the recurring nature of fire safety and medication problems suggests ongoing operational challenges families should investigate further.
Feb 21, 2020Routine8
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Jan 31, 2019Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Dec 21, 2017Routine7
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Allen Health and Rehabilitation
nonprofit
Chain Affiliation
Noland Health
10 facilities nationwide
Chain avg rating: 2.5/5 · Rank 4 of 10
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit nolandhealth.com
Medicare data downloads
Original nursing home datasets
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