Ashland Place Health and Rehabilitation, LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 62 Google reviews
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What this means for your family
While many families report successful rehabilitation outcomes and helpful admissions staff, there is a recurring pattern of serious neglect and communication failures. Before choosing this facility, we strongly recommend asking for a tour of the actual living quarters and specifically inquiring about current nurse-to-patient ratios during night and weekend shifts.
Google Reviews
Google Reviews
62 reviews on Google“Ashland Place Health and Rehabilitation receives highly polarized reviews, with many families praising the facility for successful physical therapy outcomes and compassionate nursing care. However, a significant number of reviewers report serious concerns regarding neglect, including reports of residents being left soiled for extended periods, poor communication, and understaffing. Families considering this facility should be aware of these starkly different experiences, as reports of high-quality rehabilitation often contrast with alarming accounts of basic care failures.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy and rehabilitation programs
- Helpful and knowledgeable admissions staff
- Compassionate nursing care for many residents
Concerns
- Neglect and hygiene issues (residents left soiled, bedsores, rashes) (mentioned by 6 reviewers)
- Understaffing leading to slow response times (mentioned by 5 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
- Unprofessional or rude management/medical staff (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily care and communication experience for residents?
- 2Given the importance of hygiene and skin integrity, what specific protocols do you have in place to ensure residents are checked and assisted with personal care in a timely manner?
- 3Since rehabilitation is a noted strength here, how do you ensure that the same level of attentive care is maintained for residents who are not in active therapy?
- 4When a family member has an urgent concern or needs a status update, what is the most reliable way to reach a staff member who can provide a direct answer?
- 5With your current staffing levels, how do you manage call light response times to ensure residents aren't waiting too long for assistance?
- 6What does the daily social calendar look like to keep residents engaged and active outside of their medical and rehabilitation sessions?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy dept got me up daily walking and gaining strength.”
“The nurses are completely over loaded and management doesn't care. On any given day one nurse may have 18 to 20 patients which is completely against the law.”
“Mom was left unattended for long periods of time. They would leave her in a wet diaper which caused rashes and UTIs. Her bed sores worsened under there care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a pattern of recurring deficiencies across multiple areas, with fire safety and smoke prevention issues appearing most frequently, followed by problems with resident rights and quality of care. The facility has also had repeated violations in food safety and storage across different survey years. While all deficiencies show correction dates, the persistence of similar issues across surveys from 2017 to 2020 suggests ongoing challenges with maintaining consistent compliance standards.
Jan 23, 2020Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nov 29, 2018Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Nov 16, 2017Routine10
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
Quality of Life and Care Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Quality of Life and Care Deficiencies
Assist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
Ashland Place Health and Rehabilitation, LLC
for profit
Chain Affiliation
Nhs Management
43 facilities nationwide
Chain avg rating: 2.8/5 · Rank 18 of 43
Ownership & Management
Owners
Northport Holding Operations, LLC
Owner · Organization
James N Estes Jr Family Dynasty Tr no 2
Owner (parent company) · Organization
James Norman Estes Jr Tr
Owner (parent company) · Organization
Jennifer E Agee Family Dynasty Tr no 2
Owner (parent company) · Organization
Jennifer Lee Estes Tr 031093
Owner (parent company) · Organization
Estes, James
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit ashlandplacehealthandrehab.com
Medicare data downloads
Original nursing home datasets
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