Palm Gardens Health and Rehabilitation, LLC
Strong Medicare quality ratings; families often praise effective physical therapy department. Still worth an in-person visit.
based on 29 Google reviews
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What this means for your family
While the facility is praised for its therapy department and activities, the recent surge in reports of neglect and poor communication is a major red flag. If you are considering this facility, we strongly recommend conducting an unannounced visit to observe staffing levels and asking specifically how they handle medical emergencies and patient hygiene.
Google Reviews
Google Reviews
29 reviews on Google“Palm Gardens Health and Rehabilitation receives highly polarized feedback, with recent reviews highlighting a significant divide between positive experiences with therapy staff and severe concerns regarding patient neglect. While some families praise the facility for its cleanliness and friendly atmosphere, multiple reviewers report issues with understaffing, poor communication, and a lack of basic care for residents. Potential families should be aware of recurring allegations regarding delayed responses to medical needs and administrative transparency.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Friendly and engaging activities staff
- Clean and well-maintained environment
- Helpful administrative transitions for some families
Concerns
- Severe understaffing and neglect of basic needs (mentioned by 6 reviewers)
- Poor communication and lack of responsiveness from administration (mentioned by 3 reviewers)
- Inadequate medical assessment and failure to address patient pain (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that your activity staff is frequently praised, what are some of the most popular daily social programs residents participate in?
- 2How does your nursing team ensure consistent communication with families regarding changes in a resident's health status or care plan?
- 3With a 4-star staffing rating, what specific steps are you taking to ensure that staff members are consistently available to assist with basic daily needs?
- 4Can you walk me through your process for assessing and managing a resident's pain levels to ensure they remain comfortable?
- 5Since your administrative team has been helpful during transitions for many, what is your standard process for keeping families informed and involved once a loved one has settled in?
- 6How do you manage medication administration to ensure accuracy and timeliness for residents with complex health needs?
Personalized based on this facility's data
Key Review Excerpts
“Clean facility, AMAZING therapy department, staff is friendly, no weird smells, nursing staff has improved tremendously - patients also get to do a lot of fun activities like garden, bingo, and they even have church on Sunday in the dining hall!!”
“The nurses and staff were very kind to my Mom but administratively I would not let my worst enemy’s dog go to this facility. I am fairly certain that they might have even not disclosed the full situation with my Mom’s condition to Medicare which resulted in an early termination of benefits.”
“Receptionist is diligent, case managers are dodgy. Place is overcrowded and extremely lacking in essentials such as walking aids like canes, walkers wheelchairs...”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Palm Gardens has a pattern of recurring building safety and emergency system deficiencies across multiple surveys, with the most frequent issues involving fire safety equipment, emergency generators, and medical gas storage appearing repeatedly in 2018, 2019, and 2021. While all cited deficiencies were reportedly corrected, the facility's ongoing struggles with maintaining proper safety systems and emergency preparedness may warrant discussion during your visit about current safety protocols and maintenance practices.
Jul 16, 2021Routine4
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nov 14, 2019Routine4
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Sep 13, 2018Routine10
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Ownership & Operations
Who Operates This Facility
Palm Gardens Health and Rehabilitation, LLC
for profit
Chain Affiliation
Nhs Management
43 facilities nationwide
Chain avg rating: 2.8/5 · Rank 2 of 43 (Best)
Ownership & Management
Owners
Northport Holding Operations, LLC
Owner · Organization
James N Estes Jr Family Dynasty Tr no 2
Owner (parent company) · Organization
James Norman Estes Jr Tr
Owner (parent company) · Organization
Jennifer E Agee Family Dynasty Tr no 2
Owner (parent company) · Organization
Jennifer Lee Estes Tr 031093
Owner (parent company) · Organization
Estes, James
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit palmgardenshealthandrehab.com
Medicare data downloads
Original nursing home datasets
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