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Limited public data on The Pines at Heartwood. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 18 Google reviews
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Every family's needs are unique. We encourage you to visit The Pines at Heartwood in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.
The Pines at Heartwood faces severe criticism regarding hygiene, specifically recurring bed bug infestations and reports of filthy living conditions. Families have expressed deep frustration over poor communication, neglectful medication management, and a lack of responsiveness from the administrative team.
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Distribution · 22 analyzed
This facility rarely responds to reviews.
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Key Review Excerpts
“Took a family member home recently for holidays. They failed to inform us about the bed bug infestation inside the facility. Now because of that neglect, our house is completely infested with bed bugs.”
“Barest of care, no call when loved one goes to hospital, sometimes are out of meds, rooms/sheets are filthy, phone calls to director and staff go unreturned.”
Source: NY Dept. of Health
Key Findings
125 violations from 42 inspections
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Responsibilities of providers; required notif
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No deficiencies are reported in this inspection record.
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Troy Crossings, LLC
for profit
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Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit pinesatheartwood.com
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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