Public Google reviewers rate this highly and often mention friendly and attentive caregiving staff. Schedule a visit to confirm the fit.
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Public Google reviewers rate Tri-Cities Assisted Living highly. Reviewers highlight: friendly and attentive caregiving staff, clean and well-maintained facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Tri-Cities Assisted Living receives highly polarized feedback, with many residents praising the friendly staff, cleanliness, and meal quality. However, family members have raised serious concerns regarding inconsistent communication, failure to follow individualized care plans, and inadequate medical oversight for high-needs residents.
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Key Review Excerpts
“They do not follow the clients care plan. They are rude to the clients. They don't assist with the basic care a client needs.”
“The staff unapoligetically abuse basic human rights of the residents. I live out of state and regurly order groceries to be delivered to my mom. Most recently, her order was left at the desk. Some items were missing.”
Source: WA Dept. of Social & Health Services
Follow-up inspection on 02/26/2026 confirmed that all violations noted during previous related inspection(s) have been corrected.
Facility unable to provide report for internal pipe inspection from 01/20/2025 or 4th quarter 2025 sprinkler inspection.
Cigarettes discarded under/near bench at front entrance and in garbage can near smoking area.
Fire door in Room 127 would not latch from a fully opened position.
1st floor electrical room lacks access; 1st floor soiled linen room had spray foam used for penetrations.
A follow-up inspection on 03/16/2026 found that all deficiencies were corrected and the facility meets licensing requirements.
Facility failed to pass Fire Marshal inspections due to improper cigarette disposal, fire-resistance penetration issues, a non-latching fire door, missing keys for electrical room, and missing fire safety inspection documentation.
Facility status is Disapproved. Items 3, 4, 5, 7, 9, 11, 12, 13, 14, 15, 16, and 17 were marked as 'Corrected' at the time of inspection.
Penetrations in fire-resistance-rated construction in the 1st floor electrical room (no key access) and 1st floor soiled linen room (spray foam used).
Facility unable to provide documentation for internal pipe inspection from 01/20/2025 or 4th quarter 2025 sprinkler inspection.
Cigarettes discarded under/near a wood bench at the front entrance and into a garbage can near the smoking area.
Fire door in Room 127 would not latch from a fully opened position.
A separate follow-up letter indicates that WAC 388-78A-2474-2-e was verified as corrected on 11/20/2025.
Facility failed to have a clearly stated Medicaid policy on accepting Medicaid as payment.
Facility failed to have the required signatures at least annually on resident negotiated service agreements.
Facility failed to provide and maintain intact screens on operable windows.
Facility failed to ensure 2 of 6 staff members completed the required 12 hours of continuing education.
Follow-up inspection conducted on 06/23/2025 confirmed no deficiencies; facility currently meets licensing requirements as noted in the cover letter.
Facility failed to maintain compliance with Washington State Patrol Fire Protection Bureau following a failed initial inspection on 12/04/2024 and a failed reinspection on 03/17/2025. Issues included: doors failing to latch, missing sprinkler escutcheon ring, expired smoke alarms, missing heat detector cover, and lack of annual generator service documentation.
Inspection conducted in response to a complaint regarding a power outage. The inspector determined no code violations were observed and that the facility's procedures were followed.
Facility received a 'Disapproved' status as of the 03/17/2025 inspection. Several previous violations from the 12/04/2024 inspection were noted as resolved, but new or continuing violations persist.; Approval Status: Disapproved. Next inspection scheduled on or after 01/03/2025.
Resident Room 112 door failed to close and latch.
No documentation of monthly 30-second emergency lighting testing since October 2024.
Front Exit - one door leaf failed to open when tested.
Missing annual service records for emergency generator; missing monthly load testing records; missing weekly inspection records; requires emergency lighting with battery backup near generator.
Emergency battery backup lighting failed in third floor south stairwell, second floor south/north stairwells, and first floor north stairwell.
Fire extinguishers in the kitchen and dining area were mounted higher than 5 feet at the handle.
Laundry and Kitchen access to fire extinguishers were obstructed; kitchen extinguisher requires mounting.
Door code removed at Franklin Memory Care Wing; wrong code on Franklin Activity Room door to courtyard.
Single station smoke alarms in Resident Room 220 were greater than 10 years old; Main Electrical Room heat detector was missing cover.
Fire sprinkler escutcheon ring was missing in closet next to Chemical Room.
Missing documentation for single station smoke alarm testing for 12 months; multiple smoke alarms observed >10 years old; missing cover on Main Electrical Room heat detector.
Facility unable to provide documentation of smoke detector sensitivity testing within the past five years.
Facility unable to provide documentation of annual service on the emergency generator within the past twelve months.
Follow-up inspection on 03/12/2025 indicated that all previous deficiencies (including 56198) were corrected and no new deficiencies were found.; This is a recurring citation previously noted on 09/25/2024 for WAC 388-78a-2600 (1).
The facility failed to ensure a resident received prescribed medication (Furosemide 40mg) for 3 days following hospital discharge, contributing to discomfort and untreated edema.
The facility failed to show updated medication dosage changes on the Medication Administration Record for a resident after a physician ordered an increase.
The facility failed to implement 'alert charting' and monitor blood pressure for a resident with newly prescribed antihypertensive medications, despite multiple high blood pressure readings, placing the resident at risk.
The facility failed to treat residents with respect and dignity regarding assistance with care and call light response times for 1 resident, causing delayed care and increased health issues.
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