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Assisted Living

Tri-Cities Assisted Living

Families consistently rate this highly — reviewers highlight friendly and attentive caregiving staff. Schedule a visit to confirm the fit.

2000 N 22nd Ave, Pasco, WA 9930199 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.0/5

based on 40 Google reviews

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Tri-Cities Assisted Living Assisted Living in Pasco, WA — Street View
Street View

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What this means for your family

While many residents report a high quality of life and friendly staff, families of residents requiring high-level medical oversight should proceed with caution. We recommend scheduling an unannounced visit to observe care plan execution and specifically asking management how they handle communication regarding medical appointments and personal property.

Google Reviews

Google Reviews

40 reviews on Google
Tri-Cities Assisted Living receives highly polarized feedback, with many residents praising the friendly staff, cleanliness, and meal quality. However, family members have raised serious concerns regarding inconsistent communication, failure to follow individualized care plans, and inadequate medical oversight for high-needs residents.

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean9.0Activities8.0Meds5.0Memory2.0Comms3.0Value3.0

Strengths

  • Friendly and attentive caregiving staff
  • Clean and well-maintained facility
  • Positive resident feedback on meal variety
  • Active social and activity programs

Concerns

  • Failure to follow individualized care plans (mentioned by 2 reviewers)
  • Inadequate communication with family members (mentioned by 2 reviewers)
  • Poor medical oversight and lack of basic care assistance (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'19(1)'22(5)'24(2)'26(6)

Distribution · 41 analyzed

5
30
4
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9

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the variety of meals here; could you tell us more about how the menu is planned and if residents have input on it?
  • 2How does the care team ensure that each resident's specific, individualized care plan is followed and updated daily?
  • 3What is the process for keeping family members updated on their loved one's well-being and any changes in their health?
  • 4Could you describe the medical oversight available on-site and how you handle medical emergencies during the night?
  • 5We'd love to hear more about the social calendar—what are some of the most popular activities that keep the residents engaged?
  • 6How does the facility approach specialized care for residents who may need more support with memory-related needs?

Personalized based on this facility's data


Key Review Excerpts

They do not follow the clients care plan. They are rude to the clients. They don't assist with the basic care a client needs.

Family member · 2024☆☆☆☆

The staff unapoligetically abuse basic human rights of the residents. I live out of state and regurly order groceries to be delivered to my mom. Most recently, her order was left at the desk. Some items were missing.

Family member · 2023★★☆☆☆

I am a resident at tri cities retirement inn and I live in a nice spacious studio apartment.I Iike the good quality food here. The nurse and med-aides are always very kind to me.

Resident · 2023★★★★★
Source: 40 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

15total
62deficiencies
Feb 26, 2026Fire

Follow-up inspection on 02/26/2026 confirmed that all violations noted during previous related inspection(s) have been corrected.

Burning ObjectsIFC 310.7 2021

Cigarettes discarded under/near bench at front entrance and in garbage can near smoking area.

Penetrations - Maintaining ProtectionIFC 703.1 2021

1st floor electrical room lacks access; 1st floor soiled linen room had spray foam used for penetrations.

Door OperationIFC 705.2.4 2021

Fire door in Room 127 would not latch from a fully opened position.

Testing and MaintenanceIFC 903.5 2021

Facility unable to provide report for internal pipe inspection from 01/20/2025 or 4th quarter 2025 sprinkler inspection.

Feb 25, 2026Investigation

A follow-up inspection on 03/16/2026 found that all deficiencies were corrected and the facility meets licensing requirements.

Other requirementsWAC 388-78A-2040Corrected Mar 10, 2026

Facility failed to pass Fire Marshal inspections due to improper cigarette disposal, fire-resistance penetration issues, a non-latching fire door, missing keys for electrical room, and missing fire safety inspection documentation.

Feb 11, 2026Fire

Facility status is Disapproved. Items 3, 4, 5, 7, 9, 11, 12, 13, 14, 15, 16, and 17 were marked as 'Corrected' at the time of inspection.

Burning ObjectsIFC 310.7 2021

Cigarettes discarded under/near a wood bench at the front entrance and into a garbage can near the smoking area.

Penetrations - Maintaining ProtectionIFC 703.1 2021

Penetrations in fire-resistance-rated construction in the 1st floor electrical room (no key access) and 1st floor soiled linen room (spray foam used).

Door OperationIFC 705.2.4 2021

Fire door in Room 127 would not latch from a fully opened position.

Testing and MaintenanceIFC 903.5 2021

Facility unable to provide documentation for internal pipe inspection from 01/20/2025 or 4th quarter 2025 sprinkler inspection.

Oct 3, 2025Inspection

A separate follow-up letter indicates that WAC 388-78A-2474-2-e was verified as corrected on 11/20/2025.

Training and home care aide certification requirementsWAC 388-78A-2474Corrected Nov 15, 2025

Facility failed to ensure 2 of 6 staff members completed the required 12 hours of continuing education.

Signing negotiated service agreementWAC 388-78A-2150

Facility failed to have the required signatures at least annually on resident negotiated service agreements.

Resident rights Notice Policy on accepting medicaid as a payment sourceWAC 388-78A-2665

Facility failed to have a clearly stated Medicaid policy on accepting Medicaid as payment.

VentilationWAC 388-78A-3000

Facility failed to provide and maintain intact screens on operable windows.

Apr 15, 2025Investigation

Follow-up inspection conducted on 06/23/2025 confirmed no deficiencies; facility currently meets licensing requirements as noted in the cover letter.

Other requirements - Fire Marshal approvalWAC 388-78A-2040 (2)Corrected May 29, 2025

Facility failed to maintain compliance with Washington State Patrol Fire Protection Bureau following a failed initial inspection on 12/04/2024 and a failed reinspection on 03/17/2025. Issues included: doors failing to latch, missing sprinkler escutcheon ring, expired smoke alarms, missing heat detector cover, and lack of annual generator service documentation.

Apr 9, 2025Fire
CleanReport

Inspection conducted in response to a complaint regarding a power outage. The inspector determined no code violations were observed and that the facility's procedures were followed.

Mar 17, 2025Fire

Facility received a 'Disapproved' status as of the 03/17/2025 inspection. Several previous violations from the 12/04/2024 inspection were noted as resolved, but new or continuing violations persist.; Approval Status: Disapproved. Next inspection scheduled on or after 01/03/2025.

Door OperationIFC 705.2.4 2021

Resident Room 112 door failed to close and latch.

Testing and MaintenanceIFC 903.5 2009, 2012, 2015, 2018

Fire sprinkler escutcheon ring was missing in closet next to Chemical Room.

Inspection, Testing and MaintenanceIFC 907.8 2021

Single station smoke alarms in Resident Room 220 were greater than 10 years old; Main Electrical Room heat detector was missing cover.

MaintenanceIFC 1203.4 2021

Facility unable to provide documentation of annual service on the emergency generator within the past twelve months.

Unobstructed and UnobscuredIFC 906.6

Laundry and Kitchen access to fire extinguishers were obstructed; kitchen extinguisher requires mounting.

Extinguishers Weighing 40 Pounds or LessIFC 906.9.1

Fire extinguishers in the kitchen and dining area were mounted higher than 5 feet at the handle.

Inspection, Testing and MaintenanceIFC 907.8

Missing documentation for single station smoke alarm testing for 12 months; multiple smoke alarms observed >10 years old; missing cover on Main Electrical Room heat detector.

Smoke Detector SensitivityIFC 907.8.3

Facility unable to provide documentation of smoke detector sensitivity testing within the past five years.

Means of Egress ContinuityIFC 1003.6

Front Exit - one door leaf failed to open when tested.

Emergency Power for IlluminationIFC 1008.3

Emergency battery backup lighting failed in third floor south stairwell, second floor south/north stairwells, and first floor north stairwell.

Controlled Egress Doors in Groups I-1 and I-2IFC 1010.1.9.7

Door code removed at Franklin Memory Care Wing; wrong code on Franklin Activity Room door to courtyard.

Activation TestIFC 1032.10.1

No documentation of monthly 30-second emergency lighting testing since October 2024.

MaintenanceIFC 1203.4

Missing annual service records for emergency generator; missing monthly load testing records; missing weekly inspection records; requires emergency lighting with battery backup near generator.

Jan 13, 2025Investigation

Follow-up inspection on 03/12/2025 indicated that all previous deficiencies (including 56198) were corrected and no new deficiencies were found.; This is a recurring citation previously noted on 09/25/2024 for WAC 388-78a-2600 (1).

Medication servicesWAC 388-78A-2210

The facility failed to show updated medication dosage changes on the Medication Administration Record for a resident after a physician ordered an increase.

Policies and proceduresWAC 388-78A-2600

The facility failed to ensure a resident received prescribed medication (Furosemide 40mg) for 3 days following hospital discharge, contributing to discomfort and untreated edema.

Policies and proceduresWAC 388-78A-2600

The facility failed to implement 'alert charting' and monitor blood pressure for a resident with newly prescribed antihypertensive medications, despite multiple high blood pressure readings, placing the resident at risk.

Resident rightsWAC 388-78A-2660Corrected Mar 14, 2025

The facility failed to treat residents with respect and dignity regarding assistance with care and call light response times for 1 resident, causing delayed care and increased health issues.

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References & Resources

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