Tri-Cities Assisted Living
Families consistently rate this highly — reviewers highlight friendly and attentive caregiving staff. Schedule a visit to confirm the fit.
based on 40 Google reviews

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What this means for your family
While many residents report a high quality of life and friendly staff, families of residents requiring high-level medical oversight should proceed with caution. We recommend scheduling an unannounced visit to observe care plan execution and specifically asking management how they handle communication regarding medical appointments and personal property.
Google Reviews
Google Reviews
40 reviews on Google“Tri-Cities Assisted Living receives highly polarized feedback, with many residents praising the friendly staff, cleanliness, and meal quality. However, family members have raised serious concerns regarding inconsistent communication, failure to follow individualized care plans, and inadequate medical oversight for high-needs residents.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and attentive caregiving staff
- Clean and well-maintained facility
- Positive resident feedback on meal variety
- Active social and activity programs
Concerns
- Failure to follow individualized care plans (mentioned by 2 reviewers)
- Inadequate communication with family members (mentioned by 2 reviewers)
- Poor medical oversight and lack of basic care assistance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the variety of meals here; could you tell us more about how the menu is planned and if residents have input on it?
- 2How does the care team ensure that each resident's specific, individualized care plan is followed and updated daily?
- 3What is the process for keeping family members updated on their loved one's well-being and any changes in their health?
- 4Could you describe the medical oversight available on-site and how you handle medical emergencies during the night?
- 5We'd love to hear more about the social calendar—what are some of the most popular activities that keep the residents engaged?
- 6How does the facility approach specialized care for residents who may need more support with memory-related needs?
Personalized based on this facility's data
Key Review Excerpts
“They do not follow the clients care plan. They are rude to the clients. They don't assist with the basic care a client needs.”
“The staff unapoligetically abuse basic human rights of the residents. I live out of state and regurly order groceries to be delivered to my mom. Most recently, her order was left at the desk. Some items were missing.”
“I am a resident at tri cities retirement inn and I live in a nice spacious studio apartment.I Iike the good quality food here. The nurse and med-aides are always very kind to me.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Feb 26, 2026Fire
Follow-up inspection on 02/26/2026 confirmed that all violations noted during previous related inspection(s) have been corrected.
Cigarettes discarded under/near bench at front entrance and in garbage can near smoking area.
1st floor electrical room lacks access; 1st floor soiled linen room had spray foam used for penetrations.
Fire door in Room 127 would not latch from a fully opened position.
Facility unable to provide report for internal pipe inspection from 01/20/2025 or 4th quarter 2025 sprinkler inspection.
Feb 25, 2026Investigation
A follow-up inspection on 03/16/2026 found that all deficiencies were corrected and the facility meets licensing requirements.
Facility failed to pass Fire Marshal inspections due to improper cigarette disposal, fire-resistance penetration issues, a non-latching fire door, missing keys for electrical room, and missing fire safety inspection documentation.
Feb 11, 2026Fire
Facility status is Disapproved. Items 3, 4, 5, 7, 9, 11, 12, 13, 14, 15, 16, and 17 were marked as 'Corrected' at the time of inspection.
Cigarettes discarded under/near a wood bench at the front entrance and into a garbage can near the smoking area.
Penetrations in fire-resistance-rated construction in the 1st floor electrical room (no key access) and 1st floor soiled linen room (spray foam used).
Fire door in Room 127 would not latch from a fully opened position.
Facility unable to provide documentation for internal pipe inspection from 01/20/2025 or 4th quarter 2025 sprinkler inspection.
Oct 3, 2025Inspection
A separate follow-up letter indicates that WAC 388-78A-2474-2-e was verified as corrected on 11/20/2025.
Facility failed to ensure 2 of 6 staff members completed the required 12 hours of continuing education.
Facility failed to have the required signatures at least annually on resident negotiated service agreements.
Facility failed to have a clearly stated Medicaid policy on accepting Medicaid as payment.
Facility failed to provide and maintain intact screens on operable windows.
Apr 15, 2025Investigation
Follow-up inspection conducted on 06/23/2025 confirmed no deficiencies; facility currently meets licensing requirements as noted in the cover letter.
Facility failed to maintain compliance with Washington State Patrol Fire Protection Bureau following a failed initial inspection on 12/04/2024 and a failed reinspection on 03/17/2025. Issues included: doors failing to latch, missing sprinkler escutcheon ring, expired smoke alarms, missing heat detector cover, and lack of annual generator service documentation.
Apr 9, 2025FireCleanReport
Inspection conducted in response to a complaint regarding a power outage. The inspector determined no code violations were observed and that the facility's procedures were followed.
Mar 17, 2025Fire13Report
Facility received a 'Disapproved' status as of the 03/17/2025 inspection. Several previous violations from the 12/04/2024 inspection were noted as resolved, but new or continuing violations persist.; Approval Status: Disapproved. Next inspection scheduled on or after 01/03/2025.
Resident Room 112 door failed to close and latch.
Fire sprinkler escutcheon ring was missing in closet next to Chemical Room.
Single station smoke alarms in Resident Room 220 were greater than 10 years old; Main Electrical Room heat detector was missing cover.
Facility unable to provide documentation of annual service on the emergency generator within the past twelve months.
Laundry and Kitchen access to fire extinguishers were obstructed; kitchen extinguisher requires mounting.
Fire extinguishers in the kitchen and dining area were mounted higher than 5 feet at the handle.
Missing documentation for single station smoke alarm testing for 12 months; multiple smoke alarms observed >10 years old; missing cover on Main Electrical Room heat detector.
Facility unable to provide documentation of smoke detector sensitivity testing within the past five years.
Front Exit - one door leaf failed to open when tested.
Emergency battery backup lighting failed in third floor south stairwell, second floor south/north stairwells, and first floor north stairwell.
Door code removed at Franklin Memory Care Wing; wrong code on Franklin Activity Room door to courtyard.
No documentation of monthly 30-second emergency lighting testing since October 2024.
Missing annual service records for emergency generator; missing monthly load testing records; missing weekly inspection records; requires emergency lighting with battery backup near generator.
Jan 13, 2025Investigation
Follow-up inspection on 03/12/2025 indicated that all previous deficiencies (including 56198) were corrected and no new deficiencies were found.; This is a recurring citation previously noted on 09/25/2024 for WAC 388-78a-2600 (1).
The facility failed to show updated medication dosage changes on the Medication Administration Record for a resident after a physician ordered an increase.
The facility failed to ensure a resident received prescribed medication (Furosemide 40mg) for 3 days following hospital discharge, contributing to discomfort and untreated edema.
The facility failed to implement 'alert charting' and monitor blood pressure for a resident with newly prescribed antihypertensive medications, despite multiple high blood pressure readings, placing the resident at risk.
The facility failed to treat residents with respect and dignity regarding assistance with care and call light response times for 1 resident, causing delayed care and increased health issues.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit greenlakeseniorliving.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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