Avalon Health & Rehabilitation Center - Pasco
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 53 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (23 vs median 14)
- High RN turnover (69%)
Bottom 25% in WA · Meets national RN staffing standard · Above recommended total nurse staffing · Below chain average · $63,388 in fines
What this means for your family
While the facility's physical and occupational therapy departments are frequently praised for helping patients regain mobility, the facility has a concerning pattern of administrative communication failures and slow response times to patient needs. Families should conduct an in-person tour, specifically asking about the current nurse-to-patient ratios and the process for escalating concerns when administrative communication breaks down.
Google Reviews
Google Reviews
53 reviews on Google“Avalon Health & Rehabilitation Center in Pasco receives highly polarized feedback, with many families praising the physical and occupational therapy teams for successful recovery outcomes. However, there are recurring, serious reports of poor communication, slow response times to call buttons, and allegations of neglect or mistreatment that suggest significant inconsistency in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Dedicated and compassionate bedside nursing staff
- Well-maintained and clean facility environment
- Engaging daily activities program
Concerns
- Slow or unresponsive call button response times (mentioned by 5 reviewers)
- Poor communication from administration regarding patient status and discharge (mentioned by 4 reviewers)
- Allegations of physical mistreatment or abuse (mentioned by 3 reviewers)
- Inconsistent quality of care and staffing issues (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility has a very active therapy program; could you walk us through how the physical and occupational therapy teams coordinate with the nursing staff to support a resident's recovery?
- 2We understand that timely assistance is important for peace of mind; what is your current protocol for managing call buttons, and how do you ensure residents receive a prompt response?
- 3Clear communication between the facility and family is a priority for us. What is your standard process for keeping families updated on a loved one's health status and any changes in their care plan?
- 4Given the recent focus on improving administrative communication, what specific steps is the leadership team taking to ensure families feel well-informed and supported?
- 5It is great to see that you are so active in responding to feedback online. How do you use that resident and family input to make tangible improvements to the daily care experience here?
- 6We saw that the activities program is a highlight for many residents; could you share what a typical week of social engagement looks like for someone living here?
Personalized based on this facility's data
Key Review Excerpts
“The skilled nursing was very attentive,response time from aids was speedy and their nice maintenance man helped me with info on a hospital bed. My mom improved with the provided physical therapy.”
“It took over half an hour for anyone to answer the call button. I watched one of the staff members walk past the room multiple times while the light was on.”
“Avalon went out of their way to calm my fears, it started with a call from management welcoming from my hospital bed and telling me about their facility and their goals for me.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows persistent care quality concerns, with families filing 24 complaints that led to federal citations. The most recurring problems involve treatment and care according to physician orders, accident prevention and safety supervision, and infection control practices. Many of these same issues have repeated across multiple years despite reported corrections, suggesting ongoing challenges in maintaining consistent care standards, which should prompt careful evaluation during any visit.
Apr 30, 2026Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Apr 7, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Mar 19, 2026Complaint7
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 23, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 17, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 5, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Ownership & Operations
Who Operates This Facility
Avalon Health & Rehabilitation Center - Pasco
for profit
Chain Affiliation
Avalon Health Care
16 facilities nationwide
Chain avg rating: 3.6/5 · Rank 12 of 13
Ownership & Management
Owners
Avalon Care LLC
Owner (parent company) · Organization
Avalon Health Care INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
53 reviews from families & visitors
Official Website
Visit avalonhealthcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Tri-Cities Assisted Living
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Tri-Cities Residential Services
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Northcare Pasco
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