Life Care Center of Kennewick
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 116 Google reviews

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What this means for your family
While this facility shows success in short-term physical therapy, the recurring reports of neglect and slow response times are significant red flags. If you choose this facility, ensure you have a plan for frequent, unannounced visits to monitor hygiene and care, and verify that their staffing levels are adequate for your loved one's specific medical needs.
Google Reviews
Google Reviews
116 reviews on Google“Life Care Center of Kennewick receives highly polarized feedback, with many families praising the facility for successful rehabilitation outcomes and a clean environment. However, a significant number of reviewers report serious concerns regarding neglect, slow response times, and inadequate care for residents with complex medical or cognitive needs. Families should carefully weigh the positive reports of staff friendliness against recurring complaints about staffing shortages and hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Clean and well-maintained facility
- Friendly and helpful front-desk and nursing staff
- Successful short-term rehabilitation outcomes
Concerns
- Slow response times to call lights and patient needs (mentioned by 3 reviewers)
- Neglect of basic hygiene and personal care (mentioned by 4 reviewers)
- Inadequate care for residents with dementia or cognitive issues (mentioned by 2 reviewers)
- Unprofessional or rude staff behavior (mentioned by 3 reviewers)
- Poor communication regarding medical status and care plans (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 118 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a high response rate to online reviews; how do you use that feedback loop to improve communication with families regarding a loved one's daily medical status?
- 2Given the focus on rehabilitation here, what specific protocols are in place to ensure consistent hygiene and personal care assistance for residents who are not in the short-term rehab program?
- 3With the facility's current staffing rating, how do you manage call light response times to ensure residents receive timely assistance throughout the day and night?
- 4Could you walk me through the specialized training or support systems provided for staff members who work directly with residents experiencing cognitive decline or memory challenges?
- 5Since medication management is a priority, what steps do you take to ensure accuracy and clear communication with families when there are changes to a resident's care plan?
- 6What does a typical day look like for residents in terms of social engagement and activities, and how do you ensure those with varying levels of mobility are included?
Personalized based on this facility's data
Key Review Excerpts
“My 84 year old mother broke all 3 bones in her ankle, and these folks played an integral part in getting her back on her feet. They took excellent care of her through the first part of her rehab.”
“If you have a family member with dementia, or any significant cognitive difficulties, I do not recommend this facility for them. They accepted our family member with late-stage dementia... and quickly into his stay they called a family care conference to discuss moving him to a more 'appropriate facility'.”
“My father was there recently and it was the worst care center I’ve ever seen... 1. Had him in a diaper when he could use the bathroom with a little help... 2. They only gave him a shower on Tuesdays and Thursdays.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of families filing complaints that triggered 25 deficiency reports across 18 inspections. The most recurring care issues involve abuse and neglect protection, accident prevention and safety, and infection control. While all deficiencies show correction dates, the persistent pattern of complaint-driven investigations—including multiple recent cases involving abuse reporting failures and safety hazards—suggests ongoing care quality concerns that families should carefully evaluate during visits.
Apr 13, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 4, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 26, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 20, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Dec 17, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Nov 21, 2025Routine28
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Federal Penalties
Fine
Aug 26, 2024
$42,550
Fine
Sep 21, 2023
$17,696
Fine
Jun 29, 2023
$7,443
Ownership & Operations
Who Operates This Facility
Life Care Center of Kennewick
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 117 of 194
Ownership & Management
Owners
Preston, Forrest
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
116 reviews from families & visitors
Official Website
Visit lifecarecenterofkennewick.com
Medicare data downloads
Original nursing home datasets
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