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Assisted Living

Three Rivers Place Senior Living

Families consistently rate this highly — reviewers highlight small, intimate community setting. Schedule a visit to confirm the fit.

1108 W 5th Ave, Kennewick, WA 9933640 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.3/5

based on 28 Google reviews

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What this means for your family

Three Rivers Place offers a highly personalized, small-scale environment that many residents find welcoming and clean. However, given past reports of medication management errors and communication lapses, we strongly recommend that families conduct a thorough audit of the care plan and establish a clear, documented communication protocol with the nursing director upon move-in.

Google Reviews

Google Reviews

28 reviews on Google
Three Rivers Place is frequently praised for its intimate, small-community atmosphere and friendly, attentive staff who prioritize resident dignity. While many families report high satisfaction with the cleanliness and care, there have been serious concerns raised regarding medication management and responsiveness to family communication in the past.

Quality Themes

Tap a score for details
Food9.0Staff8.0Clean9.0ActivitiesN/AMeds2.0MemoryN/AComms4.0Value7.0

Strengths

  • Small, intimate community setting
  • Clean and well-maintained facility
  • Friendly and professional staff
  • High-quality dining experience

Concerns

  • Poor medication management and monitoring (mentioned by 2 reviewers)
  • Lack of responsiveness to family communication (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(3)'19(11)'21(5)'24(2)'26(8)

Distribution · 33 analyzed

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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the intimate size of Three Rivers Place, how do you ensure consistent communication with families regarding updates or changes in a resident's daily status?
  • 2Could you walk us through the current process for medication administration and the specific oversight measures in place to ensure accuracy and safety?
  • 3I noticed the dining experience is highly regarded here; could you share how the kitchen team accommodates individual dietary preferences or special nutritional needs?
  • 4How does the staff keep residents engaged throughout the day, and what are some of the most popular activities that bring this small community together?
  • 5In the event of a medical concern or an emergency, what is the protocol for notifying family members and coordinating with outside healthcare providers?
  • 6Since you have a smaller capacity of 40 residents, how do you foster a personalized care plan that adapts as a resident's needs evolve over time?

Personalized based on this facility's data


Key Review Excerpts

The chef was one of the people I met and she did a wonderful job with the food offered to me. After, the Community Relations Manager sat down with me and reviewed my cost to live there.

Prospective resident · 2019★★★★★

They did not even clean his room for over a month. They set up his medications but did not carefully monitor what he was supposed to be taking versus giving him more medication that he should have had.

Memory care family member · 2021☆☆☆☆

The staff is attentive, kind, and professional, and it’s clear that residents are treated with dignity and respect at all times.

Visitor/Community member · 2026★★★★★
Source: 28 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

13total
38deficiencies
Jan 7, 2026Fire
CleanReport

The document states that all violations noted during previous related inspection(s) have been corrected and the approval status is Approved.

Jul 28, 2025Enforcement
PenaltyReport

This is a rescission of a civil fine previously imposed on July 23, 2025.

Background checks—Employment—Conditional hire—Pending results of Washington state name and date of birth background checkWAC 388-78A-2468 (1)

The department rescinded a $300.00 civil fine because the employee's start date did not warrant a new background check.

Jul 25, 2025Investigation

Previous inspection in 2022 also cited the same background check deficiency (recurring). Additional follow-up on 08/27/2025 confirmed this deficiency was corrected.

Background checksWAC 388-78A-2466Corrected Jul 25, 2025

The facility failed to maintain a valid two-year name and date of birth background check for one staff member (Staff C), who worked 94 days past the expiration date.

Jul 17, 2025Inspection

This document is a follow-up inspection letter confirming that previously cited deficiencies (Compliance Determination #58904) have been corrected.; Recurring citations noted for WAC 388-78A-2210(1)(b), 388-78A-2305(1), 388-78A-2320(2)(b), 388-78A-2468(1)(3)(4), and 388-78A-2480(1).; The document also references a specific deficiency regarding pet vaccination records (Pet 3), though a specific WAC for that section is not listed in the provided Plan of Correction forms.; Plan of Correction submitted by Tonya Williams, Executive Director.

Intermittent nursing services systemsWAC 388-78A-2320Corrected Jul 17, 2025

The Department found that previously identified deficiencies regarding intermittent nursing services systems were corrected.

Tuberculosis Testing RequiredWAC 388-78A-2480Corrected Jul 17, 2025

The Department found that previously identified deficiencies regarding tuberculosis testing requirements were corrected.

Medication administrationWAC 388-78A-2210(1)(b)Corrected Apr 24, 2025

Facility failed to follow medical orders regarding insulin administration parameters for Resident 2, and failed to supervise oral medication self-administration for Resident 4 who failed a self-administration assessment.

Food sanitationWAC 388-78A-2305(1)Corrected Apr 24, 2025

Staff member observed touching nose, contaminated items, and clean dishes without washing hands or sanitizing between tasks.

Intermittent nursing services systemsWAC 388-78A-2320Corrected Apr 24, 2025

Facility failed to ensure 90-day re-evaluations for delegated tasks were performed for 5 of 5 residents, and failed to ensure staff performing delegated tasks were properly trained/credentialed.

Record retentionWAC 388-78A-2420Corrected Apr 24, 2025

Facility failed to retain and provide access to resident records (progress notes and medication records) prior to January 2025 following an EHR system switch.

Staff orientation and trainingWAC 388-78A-2450Corrected Apr 24, 2025

Personnel files for 3 of 5 staff reviewed did not show they received facility orientation.

Background checksWAC 388-78A-2468Corrected Apr 24, 2025

Facility failed to submit background check requests within one business day for 2 of 6 staff, failed to obtain references, and allowed unsupervised work prior to results.

Background checks - Nondisqualifying informationWAC 388-78A-2470Corrected Apr 24, 2025

Facility failed to complete a Character, Competence, and Suitability (CCS) review for 3 of 3 staff with non-disqualifying background check results.

Tuberculosis Testing RequiredWAC 388-78A-2480Corrected Apr 24, 2025

Facility failed to ensure staff were screened for tuberculosis within three days of employment for 2 of 5 staff.

Medication Technician RequirementsWAC 388-78A-2320Corrected Apr 15, 2025

Issues regarding medication technician credentials and delegation.

Employee background checksWAC 388-78A-2470Corrected Apr 16, 2025

Missing Characteristic and background forms in employee files.

Resident Care / Behavioral ChangesWAC 388-78A-2140Corrected Mar 25, 2025

Facility failed to properly address behavioral changes in residents.

Resident Records AccessWAC 388-78A-2420Corrected Apr 15, 2025

Failure to maintain/access resident information during system issues.

Tuberculosis (TB) testingWAC 388-78A-2480Corrected Mar 26, 2025

Inaccurate or missing TB records/timelines.

Medication Self-AdministrationWAC 388-78A-2210Corrected Apr 18, 2025

Deficiency in assessing residents for self-administration of medications.

Employee Orientation and TrainingWAC 388-78A-2450Corrected Apr 16, 2025

Deficiencies in orientation and safety training documentation.

PetsWAC 388-78A-2620Corrected Mar 24, 2025

Failure to maintain required pet vaccination records for a visiting dog.

Infection Control / HandwashingWAC 388-78A-2305 / WAC 388-78A-2310Corrected Mar 21, 2025

Staff failed to follow proper handwashing procedures.

Employee Background Checks / ReferencesWAC 388-78A-2468Corrected Apr 16, 2025

Deficiencies in background check or reference verification process.

Jul 11, 2025Enforcement
$300.00Report

This is a letter imposing a $300.00 civil fine for a recurring deficiency previously cited on October 31, 2022, and April 4, 2025.

Background checks—Employment—Conditional hire—Pending results of Washington state name and date of birth background checkWAC 388-78A-2468 (1)

The licensee failed to submit a name and date of birth background check within one business day of hire for one staff member.

May 29, 2025Enforcement
$500.00Report

Civil fines of $500.00 for WAC 388-78A-2320 and $300.00 for WAC 388-78A-2480. Both deficiencies are noted as uncorrected from April 4, 2025 and recurring from previous years.

Intermittent nursing services systemsWAC 388-78A-2320

Failure to ensure nurse delegator assessed each resident receiving delegated task assistance every 90 days; failure to ensure medication administration was performed by staff trained/credentialed to perform delegated tasks.

Tuberculosis—Testing—RequiredWAC 388-78A-2480

Failure to ensure staff were screened for tuberculosis within three days of hire for one staff member.

May 1, 2025Investigation

Includes complaint numbers 175774, 175669, and 177569.

Policies and proceduresWAC 388-78A-2600

The facility failed to follow their Intimacy assessment policy to determine each resident's ability to make an informed decision regarding sexual interactions.

Apr 4, 2025Enforcement
$500.00Report

The facility was issued a $500.00 civil fine. This is a recurring citation previously cited on October 17, 2023, and September 7, 2022.

Intermittent nursing services systemsWAC 388-78A-2320 (1)(a)(b)(2)(a)(b)(c)

The licensee failed to ensure that the registered nurse delegator assessed each resident who received delegated task assistance from staff every 90 days for five residents. Additionally, the facility failed to ensure that nurse delegated medication administration was performed by staff who were properly trained and/or credentialed.

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References & Resources

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