Townhouse Center for Rehabilitation & Nursing
Strong Medicare quality ratings; families often praise attentive and professional nursing staff. Still worth an in-person visit.
based on 371 Google reviews
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What this means for your family
While many families report excellent rehab outcomes and a clean environment, there are recurring, serious allegations of neglect and poor communication in recent months. We strongly advise you to conduct unannounced visits during evening or weekend hours to observe staffing levels and response times firsthand before making a decision.
Google Reviews
Google Reviews
371 reviews on Google“Townhouse Center for Rehabilitation & Nursing generally receives high praise for its attentive nursing staff, clean environment, and effective physical therapy programs. While many families report positive experiences and successful recoveries, a minority of reviewers have raised serious concerns regarding neglect, poor communication, and inadequate staffing levels during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and professional nursing staff
- Effective physical therapy and rehabilitation programs
- Clean and well-maintained facility
- Welcoming and helpful front desk reception
Concerns
- Neglect and poor patient hygiene (mentioned by 4 reviewers)
- Inadequate staffing and slow response times (mentioned by 3 reviewers)
- Poor parking lot maintenance and landscaping (mentioned by 4 reviewers)
- Communication issues with management/staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 178 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance when they press their call buttons?
- 2Could you walk me through your current process for medication management to ensure accuracy and consistency for residents?
- 3I noticed some feedback regarding hygiene and personal care; what is your daily routine for ensuring residents are consistently clean and comfortable?
- 4How do you ensure clear and proactive communication between the nursing staff and family members regarding a resident's daily health status?
- 5What does a typical day look like for a resident in terms of social engagement and physical therapy activities?
- 6How are you currently addressing the maintenance of the facility grounds to ensure the exterior remains as welcoming as the interior?
Personalized based on this facility's data
Key Review Excerpts
“My husband came from another nursing facility with sacral pressures and within two weeks I seen the progress and now almost heal. Thank you for the caring staff.”
“The CNAs deserve special mention; a demanding job the Townhouse team worked together to make sure patients were kept clean, essential needs met and linens were changed daily. OT and PT were terrific at teaching patients the skills they needed to go home safely.”
“My grandfather was placed here yesterday and I was so worried about the care he'd get with his limited communication at 93 years old...but Townhouse has been amazing with him. Peter and Heidi are wonderful staff members and so attentive.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a pattern of recurring fire safety and care planning deficiencies across multiple surveys, with one family complaint triggering an investigation in 2023. The most frequent problem areas involve fire safety systems (alarm and sprinkler maintenance), resident care planning, and quality of care issues. While all deficiencies show correction dates, fire safety violations have persisted from 2023 into 2025, suggesting ongoing compliance challenges that families should discuss during any visit.
Jan 23, 2025Routine9
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Jan 23, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
May 9, 2023Routine10
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 28, 2020Routine1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ownership & Operations
Who Operates This Facility
Townhouse Center for Rehabilitation & Nursing
for profit
Ownership & Management
Owners
Bacchi, Anthony
Owner
Farkowitz, Esther
Owner
Hoffman, Pinchus
Owner
Philipson, Bent
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
371 reviews from families & visitors
Official Website
Visit townhousecare.com
Medicare data downloads
Original nursing home datasets
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