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Nursing HomeMedicaid Investigative

Mayfair Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

100 Baldwin Road, Hempstead, NY 11550200 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.7/5

based on 77 Google reviews

5
4
3
2
1
Mayfair Care Center Nursing Home in Hempstead, NY — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (8 vs median 6.0)

Bottom 25% in NY · Below recommended RN staffing · Low staff turnover (stable workforce) · Worst in THE GRAND HEALTHCARE chain · $51,078 in fines

Source: Medicare data

What this means for your family

While some families report positive experiences with specific staff members and recent management, the facility has a concerning pattern of reports regarding unsanitary conditions and neglect. We strongly advise visiting in person, checking the most recent state survey results, and speaking directly with current residents' families before making a decision.

Google Reviews

Google Reviews

77 reviews on Google
Mayfair Care Center receives highly polarized feedback, with many families reporting severe neglect, unsanitary conditions, and poor communication. While some reviewers praise specific staff members and recent management changes, a significant number of reports detail missing personal belongings, inadequate medical care, and staffing shortages that impact patient safety.

Quality Themes

Tap a score for details
Food2.0Staff3.0Clean1.0ActivitiesN/AMeds2.0Memory2.0Comms2.0ValueN/A

Strengths

  • Select professional and caring individual staff members
  • Accessible and responsive administration (noted by some)
  • Recent facility upgrades and management changes
  • Effective rehabilitation therapy for some residents

Concerns

  • Unsanitary facility conditions including filth, urine smells, and blood on walls (mentioned by 9 reviewers)
  • Theft or loss of patient clothing and personal belongings (mentioned by 6 reviewers)
  • Inadequate staffing levels leading to neglect and slow response times (mentioned by 7 reviewers)
  • Poor communication and unprofessionalism from front desk/nursing staff (mentioned by 5 reviewers)
  • Inadequate nutrition or failure to feed patients (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'12(1)'17(2)'19(4)'21(2)'23(5)'25(17)'26(7)

Distribution · 79 analyzed

5
29
4
4
3
1
2
5
1
40

How They Respond to Reviews

75%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed there have been recent management changes and facility upgrades; how have these shifts impacted the daily cleanliness and maintenance standards of the living areas?
  • 2Given the concerns some families have raised regarding the loss of personal belongings, what specific systems or labeling protocols do you have in place to ensure a resident's clothing and items remain secure?
  • 3With the current staffing levels, what is the typical response time for a resident using their call light, and how do you ensure consistent monitoring for those who require assistance with meals?
  • 4I see that the facility actively responds to feedback online; how do you use that input to improve communication between the nursing staff and family members?
  • 5Could you walk me through the daily activity schedule for residents and how you ensure that those with memory care needs are meaningfully engaged throughout the day?
  • 6How does your nursing team coordinate with outside physicians to manage medication changes, and what is your protocol for notifying families if there is a sudden change in a resident's health status?

Personalized based on this facility's data


Key Review Excerpts

They stole my blanket, mentally ill patients, blood on the walls in room and hallways, dirty is Horner’s are cleaner than this place.

Family member · 2025☆☆☆☆

It is filthy, there are air conditioners fastened to the wall by duct tape, the attendants are dismissive and the overall smell is overwhelming.

Senior care industry professional · 2025☆☆☆☆

The administration was over the top professional and kind. They picked up there was a medical issue overlooked by the hospital who sent mom and so they got her proper medical care immediately.

Family member · 2025★★★★★
Source: 77 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.48hrs
64%
Registered nurses for medical care
Total Nursing
3.17hrs
77%
All nurses + aides combined
Staff Turnover
21%
Lower is better (< 30% = good)
RN Turnover
20%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

3

measures

Worse Than Avg

10

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility50.3%
Worse than Avg
Here
50.3%
US
15.4%
NY
13.8%
Nassau
12.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility75.4%
Worse than Avg
Here
75.4%
US
93.4%
NY
91.3%
Nassau
94.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility15.4%
Mixed vs Avgs
Here
15.4%
US
12.1%
NY
18.9%
Nassau
31.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility7.8%
Better than Avg
Here
7.8%
US
19.5%
NY
13.3%
Nassau
14.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility86.2%
Worse than Avg
Here
86.2%
US
95.5%
NY
95.3%
Nassau
96.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility22.5%
Worse than Avg
Here
22.5%
US
19.4%
NY
20.2%
Nassau
15.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility44.2%
Worse than Avg
Here
44.2%
US
79.7%
NY
78.8%
Nassau
83.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility56.6%
Worse than Avg
Here
56.6%
US
81.8%
NY
77.0%
Nassau
81.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility12.8%
Worse than Avg
Here
12.8%
US
1.6%
NY
1.2%
Nassau
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
1penalties
Above state avg (7.6)
1 complaint-triggered
$51,078 in fines

Families filed complaints that triggered 5 deficiencies, including serious concerns about resident abuse protection and infection control. The facility has recurring issues with medication management, resident assessments, and fire safety systems across multiple surveys spanning 2020-2024. While all deficiencies show correction dates, the pattern of repeated problems in core care areas suggests ongoing challenges with consistent quality oversight that families should investigate further during visits.

Sep 25, 2024Routine
8
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0801Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0636Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0638Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

Sep 25, 2024Complaint
1
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Mar 30, 2023Routine
23
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0710Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0015Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0521Minimal · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0531Minimal · WidespreadCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Oct 2, 2020Routine
6
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0659Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Provide care by qualified persons according to each resident's written plan of care.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0345Minimal · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0161Minimal · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0311Minimal · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

Federal Penalties

Fine

Sep 25, 2024

$41,308

Ownership & Operations

Who Operates This Facility

Owner / Operator

Mayfair Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

The Grand Healthcare

Chain Size

16 facilities nationwide

Chain avg rating: 1.8/5 · Rank 15 of 16 (Worst)

Ownership & Management

Owners

Fogel, Esther

Owner

10%

Kalter, Frady

Owner

10%

Kalter, Moshe

Owner

41%

Key personnel

Boden, ArthurW-2 Managing EmployeeKalter, MosheW-2 Managing EmployeeStern, SamuelOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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