Mayfair Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 77 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (8 vs median 6.0)
Bottom 25% in NY · Below recommended RN staffing · Low staff turnover (stable workforce) · Worst in THE GRAND HEALTHCARE chain · $51,078 in fines
What this means for your family
While some families report positive experiences with specific staff members and recent management, the facility has a concerning pattern of reports regarding unsanitary conditions and neglect. We strongly advise visiting in person, checking the most recent state survey results, and speaking directly with current residents' families before making a decision.
Google Reviews
Google Reviews
77 reviews on Google“Mayfair Care Center receives highly polarized feedback, with many families reporting severe neglect, unsanitary conditions, and poor communication. While some reviewers praise specific staff members and recent management changes, a significant number of reports detail missing personal belongings, inadequate medical care, and staffing shortages that impact patient safety.”
Quality Themes
Tap a score for detailsStrengths
- Select professional and caring individual staff members
- Accessible and responsive administration (noted by some)
- Recent facility upgrades and management changes
- Effective rehabilitation therapy for some residents
Concerns
- Unsanitary facility conditions including filth, urine smells, and blood on walls (mentioned by 9 reviewers)
- Theft or loss of patient clothing and personal belongings (mentioned by 6 reviewers)
- Inadequate staffing levels leading to neglect and slow response times (mentioned by 7 reviewers)
- Poor communication and unprofessionalism from front desk/nursing staff (mentioned by 5 reviewers)
- Inadequate nutrition or failure to feed patients (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 79 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed there have been recent management changes and facility upgrades; how have these shifts impacted the daily cleanliness and maintenance standards of the living areas?
- 2Given the concerns some families have raised regarding the loss of personal belongings, what specific systems or labeling protocols do you have in place to ensure a resident's clothing and items remain secure?
- 3With the current staffing levels, what is the typical response time for a resident using their call light, and how do you ensure consistent monitoring for those who require assistance with meals?
- 4I see that the facility actively responds to feedback online; how do you use that input to improve communication between the nursing staff and family members?
- 5Could you walk me through the daily activity schedule for residents and how you ensure that those with memory care needs are meaningfully engaged throughout the day?
- 6How does your nursing team coordinate with outside physicians to manage medication changes, and what is your protocol for notifying families if there is a sudden change in a resident's health status?
Personalized based on this facility's data
Key Review Excerpts
“They stole my blanket, mentally ill patients, blood on the walls in room and hallways, dirty is Horner’s are cleaner than this place.”
“It is filthy, there are air conditioners fastened to the wall by duct tape, the attendants are dismissive and the overall smell is overwhelming.”
“The administration was over the top professional and kind. They picked up there was a medical issue overlooked by the hospital who sent mom and so they got her proper medical care immediately.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
10
measures
4
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered 5 deficiencies, including serious concerns about resident abuse protection and infection control. The facility has recurring issues with medication management, resident assessments, and fire safety systems across multiple surveys spanning 2020-2024. While all deficiencies show correction dates, the pattern of repeated problems in core care areas suggests ongoing challenges with consistent quality oversight that families should investigate further during visits.
Sep 25, 2024Routine8
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Sep 25, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 30, 2023Routine23
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Oct 2, 2020Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Federal Penalties
Fine
Sep 25, 2024
$41,308
Ownership & Operations
Who Operates This Facility
Mayfair Care Center
for profit
Chain Affiliation
The Grand Healthcare
16 facilities nationwide
Chain avg rating: 1.8/5 · Rank 15 of 16 (Worst)
Ownership & Management
Owners
Fogel, Esther
Owner
Kalter, Frady
Owner
Kalter, Moshe
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
77 reviews from families & visitors
Official Website
Visit mayfairnh.com
Medicare data downloads
Original nursing home datasets
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