A Holly Patterson Extended Care Facility
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 107 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (10 vs median 6.0)
Bottom 25% in NY · Below recommended RN staffing · Low staff turnover (stable workforce) · $138,880 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
Recent reviews suggest a positive shift in management and care quality, particularly within the rehab department. However, because historical concerns regarding staff professionalism and communication remain, we strongly advise families to schedule an in-person visit, meet the current nursing leadership, and ask specifically about their protocols for handling family concerns and protecting resident property.
Google Reviews
Google Reviews
107 reviews on Google“A. Holly Patterson Extended Care Facility presents a polarized experience, with many recent reviews praising a significant turnaround under new management and highlighting the facility's cleanliness and dedicated rehabilitation staff. However, long-standing and severe concerns persist regarding staff professionalism, communication failures, and allegations of neglect or mistreatment of vulnerable residents. Families should be aware that while some departments receive high marks, others face recurring complaints about responsiveness and basic care standards.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and skilled rehabilitation therapy team
- Clean and well-maintained facility environment
- Diverse dietary options catering to different cultures
- Specialized units including ventilator and hemodialysis care
Concerns
- Rude, unprofessional, or aggressive staff behavior (mentioned by 12 reviewers)
- Poor communication and difficulty reaching staff or social workers (mentioned by 8 reviewers)
- Allegations of theft of personal property (mentioned by 3 reviewers)
- Neglect or lack of supervision leading to patient injury (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 110 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's size of 589 residents, what specific protocols are in place to ensure consistent communication between families and the nursing staff regarding a resident's daily care?
- 2How does the leadership team foster a positive and professional culture among the staff to ensure that every resident feels treated with kindness and respect?
- 3With specialized units like ventilator and hemodialysis care on-site, how does the facility coordinate medical oversight to ensure patient safety and prevent potential neglect?
- 4What security measures or inventory tracking systems are in place to help protect a resident's personal belongings and ensure their property remains secure?
- 5How does the facility plan to address the recent CMS health inspection findings to improve the overall quality of care and safety for residents?
- 6Can you describe how the rehabilitation therapy team integrates with the nursing staff to support a resident's recovery and daily well-being?
Personalized based on this facility's data
Key Review Excerpts
“My family and I are very grateful for the care provided at this nursing home. The staff are very kind and attentive. The new change in management is amazing.”
“The therapists were professional, knowledgeable, and genuinely caring. I saw significant improvement and feel much stronger and more confident.”
“The staff here have been compassionate, attentive, and truly dedicated to providing quality care. I can see the effort the team puts into making residents feel comfortable and supported.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant recurring problems with accident prevention, resident abuse protection, and fire safety systems that persist across multiple years and triggered family complaints. Inspectors found repeated issues with hazardous conditions and inadequate supervision, with families filing complaints about resident abuse and neglect incidents. While most violations show correction dates, the pattern of recurring deficiencies in critical safety areas raises concerns about sustained improvements.
Sep 30, 2025Routine17
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Miscellaneous Deficiencies
Meet Health Care Facilities Code mechanical requirements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 30, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 23, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
May 22, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 2, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 2, 2024Routine14
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Sep 30, 2025
$14,777
Fine
May 23, 2025
$112,672
Fine
Apr 2, 2024
$13,348
Payment Denial
Apr 2, 2024
92-day denial
Ownership & Operations
Who Operates This Facility
A Holly Patterson Extended Care Facility
government
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
107 reviews from families & visitors
Official Website
Visit numc.edu
Medicare data downloads
Original nursing home datasets
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