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Nursing HomeMedicaid Investigative

A Holly Patterson Extended Care Facility

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

875 Jerusalem Avenue, Uniondale, NY 11553589 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.0/5

based on 107 Google reviews

5
4
3
2
1
A Holly Patterson Extended Care Facility Nursing Home in Uniondale, NY — Street View
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8/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (10 vs median 6.0)

Bottom 25% in NY · Below recommended RN staffing · Low staff turnover (stable workforce) · $138,880 in fines · Special Focus Facility (CMS) · Abuse citation

Source: Medicare data

What this means for your family

Recent reviews suggest a positive shift in management and care quality, particularly within the rehab department. However, because historical concerns regarding staff professionalism and communication remain, we strongly advise families to schedule an in-person visit, meet the current nursing leadership, and ask specifically about their protocols for handling family concerns and protecting resident property.

Google Reviews

Google Reviews

107 reviews on Google
A. Holly Patterson Extended Care Facility presents a polarized experience, with many recent reviews praising a significant turnaround under new management and highlighting the facility's cleanliness and dedicated rehabilitation staff. However, long-standing and severe concerns persist regarding staff professionalism, communication failures, and allegations of neglect or mistreatment of vulnerable residents. Families should be aware that while some departments receive high marks, others face recurring complaints about responsiveness and basic care standards.

Quality Themes

Tap a score for details
Food8.0Staff4.0Clean7.0Activities6.0Meds3.0Memory5.0Comms2.0ValueN/A

Strengths

  • Dedicated and skilled rehabilitation therapy team
  • Clean and well-maintained facility environment
  • Diverse dietary options catering to different cultures
  • Specialized units including ventilator and hemodialysis care

Concerns

  • Rude, unprofessional, or aggressive staff behavior (mentioned by 12 reviewers)
  • Poor communication and difficulty reaching staff or social workers (mentioned by 8 reviewers)
  • Allegations of theft of personal property (mentioned by 3 reviewers)
  • Neglect or lack of supervision leading to patient injury (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'17(6)'19(5)'21(6)'23(13)'25(12)'26(34)

Distribution · 110 analyzed

5
47
4
6
3
4
2
7
1
46
11 reviews posted between Jan 14, 2026Jan 16, 2026 · 9 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the facility's size of 589 residents, what specific protocols are in place to ensure consistent communication between families and the nursing staff regarding a resident's daily care?
  • 2How does the leadership team foster a positive and professional culture among the staff to ensure that every resident feels treated with kindness and respect?
  • 3With specialized units like ventilator and hemodialysis care on-site, how does the facility coordinate medical oversight to ensure patient safety and prevent potential neglect?
  • 4What security measures or inventory tracking systems are in place to help protect a resident's personal belongings and ensure their property remains secure?
  • 5How does the facility plan to address the recent CMS health inspection findings to improve the overall quality of care and safety for residents?
  • 6Can you describe how the rehabilitation therapy team integrates with the nursing staff to support a resident's recovery and daily well-being?

Personalized based on this facility's data


Key Review Excerpts

My family and I are very grateful for the care provided at this nursing home. The staff are very kind and attentive. The new change in management is amazing.

Family member · 2026★★★★★

The therapists were professional, knowledgeable, and genuinely caring. I saw significant improvement and feel much stronger and more confident.

Rehab patient · 2026★★★★★

The staff here have been compassionate, attentive, and truly dedicated to providing quality care. I can see the effort the team puts into making residents feel comfortable and supported.

Long-term resident's family · 2025★★★★★
Source: 107 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.66hrs
88%
Registered nurses for medical care
Total Nursing
3.01hrs
73%
All nurses + aides combined
Staff Turnover
15%
Lower is better (< 30% = good)
RN Turnover
19%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

2

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
12.1%
NY
18.9%
Nassau
32.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility3.2%
Better than Avg
Here
3.2%
US
19.5%
NY
13.3%
Nassau
14.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility6.4%
Better than Avg
Here
6.4%
US
19.4%
NY
20.2%
Nassau
15.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.6%
Better than Avg
Here
97.6%
US
93.4%
NY
91.3%
Nassau
93.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.5%
Better than Avg
Here
9.5%
US
15.4%
NY
13.8%
Nassau
13.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.7%
Better than Avg
Here
98.7%
US
95.5%
NY
95.3%
Nassau
96.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility93.3%
Better than Avg
Here
93.3%
US
79.7%
NY
78.8%
Nassau
82.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility86.5%
Better than Avg
Here
86.5%
US
81.8%
NY
77.0%
Nassau
81.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.3%
Worse than Avg
Here
2.3%
US
1.6%
NY
1.2%
Nassau
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
4penalties
Above state avg (7.6)
5 complaint-triggered
$138,880 in fines

This facility has significant recurring problems with accident prevention, resident abuse protection, and fire safety systems that persist across multiple years and triggered family complaints. Inspectors found repeated issues with hazardous conditions and inadequate supervision, with families filing complaints about resident abuse and neglect incidents. While most violations show correction dates, the pattern of recurring deficiencies in critical safety areas raises concerns about sustained improvements.

Sep 30, 2025Routine
17
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0900Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Meet Health Care Facilities Code mechanical requirements.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0915Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Sep 30, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

May 23, 2025Complaint
2
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

May 22, 2024Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Apr 2, 2024Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Apr 2, 2024Routine
14
0915Potential for harm · Pattern

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

0916Potential for harm · Pattern

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0281Potential for harm · PatternCorrected

Egress Deficiencies

Install proper backup exit lighting.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0362Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Sep 30, 2025

$14,777

Fine

May 23, 2025

$112,672

Fine

Apr 2, 2024

$13,348

Payment Denial

Apr 2, 2024

92-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

A Holly Patterson Extended Care Facility

Organization Type

government

Ownership & Management

Key personnel

Heatley, RobertW-2 Managing EmployeeCohen, SteveOfficer / DirectorDeluca, MichaelOfficer / DirectorGallo, VictorOfficer / DirectorKumar, KrishanOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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