Nassau Rehabilitation & Nursing Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 335 Google reviews
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What this means for your family
This facility is highly regarded for its cleanliness and active recreation programs, making it a comfortable environment for many residents. However, families should be aware of reports regarding inconsistent responsiveness and communication; we recommend visiting frequently and establishing a clear point of contact with the nursing staff to ensure your loved one's needs are met promptly.
Google Reviews
Google Reviews
335 reviews on Google“Nassau Rehabilitation & Nursing Center receives overwhelmingly positive feedback for its cleanliness, friendly staff, and active recreation department. While many families praise the facility for its attentive care and welcoming atmosphere, a minority of reviewers report serious concerns regarding responsiveness, communication, and the quality of nursing care during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and courteous staff
- Engaging recreation and activities program
- Effective rehabilitation and therapy services
Concerns
- Slow response times to call bells and requests for assistance (mentioned by 3 reviewers)
- Difficulty reaching staff via phone or receiving updates (mentioned by 3 reviewers)
- Poor quality or unappealing food options (mentioned by 3 reviewers)
- Inconsistent nursing care and unprofessional staff behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 206 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has a very active recreation program; could you walk me through what a typical social calendar looks like for a resident this week?
- 2Given the importance of timely assistance, what is the standard protocol and expected response time when a resident uses their call bell for help?
- 3I see that communication is a priority for families; what is the best way for us to receive regular updates on our loved one's care, and who is our primary point of contact for questions?
- 4We understand that dining is a big part of daily life; how do you handle dietary preferences or requests if a resident finds the standard menu options aren't to their liking?
- 5With a facility of this size, how do you ensure consistent, personalized attention from the nursing staff throughout all shifts?
- 6I appreciate that you actively engage with feedback online; how do you use input from families to make ongoing improvements to the care experience here?
Personalized based on this facility's data
Key Review Excerpts
“My husband has been in Nassau rehabilitation and nursing facility for 3 years now and everyone here treats us both like we are family .. my husband is a TRAUMATIC BRAIN INJURY PATIENT and isn’t easy to care for .. when I leave him to go home and rest I know that he is taken care of by the best .”
“I can say from the time I walked into the door and meet with Mrs. Cheryl my mind set had changed but I still had to ask alot of questions and go visit my Dad everyday. I'm happy the staff was able to listen to my concerns because the goal was to bring my Dad home.”
“My 96 year old mother was admitted to a room without heat (it was 20 degrees outside), broken window blinds, cracked walls and peeling paint, a bed that could not be adjusted and dirty walls, floors and windowsills. There were no other beds available.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Nassau Rehabilitation & Nursing Center has 24 deficiencies across four surveys, including one complaint-triggered issue involving food preparation that families reported. The facility shows recurring problems with fire safety systems, daily care assistance, and medication management across multiple inspections. While all violations have correction dates, the pattern of repeated deficiencies in safety systems and basic care areas suggests ongoing operational challenges families should carefully evaluate.
May 8, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Apr 28, 2025Routine8
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Smoke Deficiencies
Provide properly protected cooking facilities.
Jan 23, 2024Routine6
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Dec 21, 2021Routine9
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Federal Penalties
Fine
Apr 28, 2025
$16,153
Ownership & Operations
Who Operates This Facility
Nassau Rehabilitation & Nursing Center
for profit
Chain Affiliation
Excelsior Care Group
33 facilities nationwide
Chain avg rating: 2.6/5 · Rank 10 of 32
Ownership & Management
Owners
Estate of Mayer Rispler
Owner · Organization
George Klein Testamentary Trust
Owner · Organization
Becher, Aaron
Owner
Bloom, David
Owner
Busell, Sandra
Owner
Chopp, Alan
Owner
Farkowitz, Esther
Owner
Klein, Larry
Owner
Leifer, Joel
Owner
Lerner, Chana
Owner
Nakdimen, Shelly
Owner
Philipson, Bent
Owner
Pocchia, Teresa
Owner
Pollak, Theodore
Owner
Schwartz, Michael
Owner
Singer, Brucha
Owner
Stern, Ronald
Owner
Tessler, Naomi
Owner
Excelsior Care Group
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
335 reviews from families & visitors
Official Website
Visit nassauecf.com
Medicare data downloads
Original nursing home datasets
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