Touchpoints at Manchester
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 45 Google reviews

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What this means for your family
While the rehabilitation therapy team is frequently cited as a strength, the facility suffers from persistent, severe issues regarding cleanliness and staff responsiveness. If you are considering this facility, we strongly recommend an unannounced tour of the specific unit where your loved one would stay and a direct conversation with the administrator about their current staffing ratios and sanitation protocols.
Google Reviews
Google Reviews
45 reviews on Google“Touchpoints at Manchester receives highly polarized feedback, with many families reporting significant concerns regarding cleanliness, responsiveness, and basic hygiene. While a subset of reviewers praises the physical and occupational therapy teams for successful rehabilitation outcomes, numerous others describe the facility as unsanitary, understaffed, and poorly managed.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Helpful social work staff
- Some dedicated and kind nursing aides
Concerns
- Unsanitary conditions and lack of cleanliness (mentioned by 9 reviewers)
- Slow or non-existent response to call buttons (mentioned by 5 reviewers)
- Poor communication with families regarding care plans (mentioned by 4 reviewers)
- Medication management errors and delays (mentioned by 3 reviewers)
- Inattentive or rude staff behavior (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that physical and occupational therapy are noted as strengths here, how are these sessions integrated into a resident's daily routine?
- 2Could you walk me through your current protocols for ensuring that call buttons are answered promptly and that residents' immediate needs are met?
- 3What specific steps is the facility taking to improve the frequency and quality of updates provided to families regarding their loved one's care plan?
- 4I noticed some feedback regarding cleanliness; what is your current housekeeping schedule and how do you ensure high standards of sanitation in resident rooms?
- 5How does your nursing team manage the medication administration process to ensure accuracy and avoid delays for residents?
- 6Could you describe the daily social activities available and how you encourage residents to participate in the community life here?
Personalized based on this facility's data
Key Review Excerpts
“The only reason they are getting any starts is because of the amazing therapy team that has been helping my mother in law. They are kind, thoughtful, and a huge inspiration for her. Otherwise 0 stars for the aides and nurses.”
“What a dump! And they lie right to your face. Told me they didn't have 1 of my medicines when in fact, they didn't have ANY!!! So, I went all evening and night without antibiotics or diabetes Metformin.”
“My mom was here for rehab after a week long stay in hospital - She was very well cared for ! She had physical therapy almost every day, and got stronger and stronger and was able to go home to her assisted living.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
14
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing concerns with families filing complaints about communication failures and care planning issues, with six complaint-triggered deficiencies in recent years. The most recurring problems involve resident rights (particularly family notification requirements), care planning and medical records management, and fire safety/building maintenance. While most deficiencies have been corrected, the pattern of repeated issues in communication with families and some recent complaint cases suggest families should ask detailed questions about notification procedures and care coordination during any visit.
Sep 2, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 13, 2025Routine8
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 13, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jun 20, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Feb 28, 2025Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 25, 2023Routine18
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Ownership & Operations
Who Operates This Facility
Touchpoints at Manchester
for profit
Chain Affiliation
Icare Health Network
12 facilities nationwide
Chain avg rating: 2.9/5 · Rank 4 of 12
Ownership & Management
Owners
Bidwell Care Center, LLC
Owner · Organization
Apex Advisors
Owner (parent company) · Organization
Executive Advisors, LLC
Owner (parent company) · Organization
Plaza Investment Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit touchpointsatmanchester.com
Medicare data downloads
Original nursing home datasets
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