Assisted Living

Purple Hearts Home Care

Name: Public quality & inspection record for Purple Hearts Home Care
Creator: EveryPlace
License: https://everyplace.care/research-policy

Limited public data on Purple Hearts Home Care. Call, tour, and ask to meet current residents' families — your own impression matters most.

1206 Dainty Ave, Manchester · Brentwood, CA 94513|Reported capacity: 10|Licensed & active

Google rating

3.8/5

based on 10 Google reviews

(860) 643-0616 Directions Website

Street View

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What this means for your family

Every family's needs are unique. We encourage you to visit Purple Hearts Home Care in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.

Google Reviews

10 public Google reviews available

Families can expect a highly caring and professional staff that prioritizes listening to needs, particularly during difficult transitions like Medicaid enrollment. However, there is a significant documented risk regarding staff reliability and communication failures during absences.

Quality Themes

Tap a score for details

Strengths

Professional and attentive caregivers
Empathetic case coordination
Strong customer service

Concerns

Staff absenteeism and lack of coverage
Unresponsive management/communication

Rating Trends

Tap a year to see what changed

Distribution · 10 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1We've heard wonderful things about how attentive and professional your caregivers are; how do you ensure that same level of personalized care is maintained during every shift?
2With such a small, intimate community of 10 residents, how do you handle staffing coverage to ensure there is always a consistent presence on-site?
3How does the management team stay in touch with families to provide regular updates on how our loved one is doing?
4In the event of a medical emergency after hours, what is the specific protocol for getting immediate care and notifying us?
5What kind of daily activities or social outings do you organize to keep the residents engaged with one another?
6Could you tell us more about how the case coordinators work with families to manage individual care plans?

Personalized based on this facility's data

Key Review Excerpts

“My mom who is currently home on hospice recently went on Medicaid and I had to get rid of our other agency who we loved. After vetting multiple companies which was a nightmare, I came across Purple Hearts. I called and spoke with a very nice woman whom I explained my situation. She immediately sent me over to a case coordinator named Myra. Myra took the time to listen to me and understand my needs to properly care for my mom.”

Hospice family member · 2022★★★★★

“This company is awful. They don’t even know if their employees are working. People just don’t show up to work. Tried to reach out to the company as no one showed up for my mom I got a voicemail. I left a voicemail and No one ever called me back.”

Family member of a patient · 2022★☆☆☆☆

Source: 10 Google reviews in the current analysis set

State Inspection History

State Inspections

Source: CA Community Care Licensing Division

6total

1 Type A— immediate health risk

5 Type B— non-compliance

May 5, 2026OtherNo deficiencies reported

None

FACILITY EVALUATION REPORT

Apr 9, 2026InspectionNo deficiencies reported

None

FACILITY EVALUATION REPORT

Sep 9, 2025OtherNo deficiencies reported

None

The inspection identified two deficiencies: one Type A violation concerning the unsecured storage of cleaning chemicals, and one Type B violation regarding the unavailability of personnel records. The facility was advised on the necessary corrective actions and timelines for resolution.

Apr 29, 2025OtherNo deficiencies reported

None

The facility underwent a Case Management visit on April 29, 2025. The Licensing Program Analyst conducted a Component III presentation covering facility regulations with the Licensee and Administrator. No deficiencies were cited during the inspection, and the exit interview was completed.

Apr 29, 2025OtherNo deficiencies reported

None

Mar 18, 2025OtherNo deficiencies reported

None

This prelicensing visit identified several areas requiring immediate attention before licensure can be recommended. Key deficiencies include the need for an accurate fire clearance, establishment of telephone service, development of a safe outdoor activity area, and implementation of a comprehensive dementia care plan. The facility must submit proof of corrections for these items by 03/25/2025.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Purple Hearts Home Care LLC

Administrator

BISAHA, JOY

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(860) 643-0616

purpleheartshomecare.com

1206 Dainty Ave

Brentwood, CA 94513

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

10 reviews from families & visitors

Official Website

Visit purpleheartshomecare.com

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.