Glastonbury Center for Health & Rehabilitation
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 104 Google reviews

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What this means for your family
While the facility is consistently praised for its cleanliness and professional reception, families should be aware of recurring reports regarding nursing responsiveness and medication management. We recommend scheduling a tour to observe staff-to-resident interactions firsthand and asking specifically how the facility handles communication between departments and families during off-hours.
Google Reviews
Google Reviews
104 reviews on Google“Glastonbury Center for Health & Rehabilitation receives polarized feedback, with many visitors praising the facility's cleanliness, modern decor, and friendly front-desk staff. However, multiple families report serious concerns regarding inconsistent nursing care, slow response times for basic needs, and poor communication from management. While some patients have positive rehabilitation outcomes, others describe significant issues with medication management and staff responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Professional and welcoming reception staff
- Effective rehabilitation therapy team
- Attractive, odor-free environment
Concerns
- Negligent or slow nursing care and lack of responsiveness (mentioned by 8 reviewers)
- Poor communication and lack of leadership from administration (mentioned by 5 reviewers)
- Medication management errors or delays (mentioned by 3 reviewers)
- Inadequate staffing levels leading to overworked aides (mentioned by 3 reviewers)
- Poor food quality and temperature (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 132 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that the facility has a 3/5 rating for health inspections, what specific improvements or changes has the leadership team implemented recently to address those findings?
- 2I’ve read that your rehabilitation team is highly regarded; how do they coordinate with the nursing staff to ensure consistent care throughout the day?
- 3Communication is very important to our family; what is your standard process for keeping families updated on changes in a resident's health status or care plan?
- 4I noticed some feedback regarding medication management; could you walk me through the safety protocols and double-check systems you have in place to ensure medications are administered accurately and on time?
- 5We see that you actively respond to feedback online; how does that input from families directly influence the changes or improvements you make to daily operations?
- 6What steps are you taking to ensure that nursing staff feel supported and have the capacity to be responsive when residents call for assistance?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy personnel are some of the best in the area and got me on my feet very quickly. They are understanding of your pain and transition your movement with great care and professionalism.”
“Aides over worked . Assigned 2 nurses for 35 patients many with dementia . Their work load is brutal yet they work hard and do their best . Kitchen good service . Facility needs improvement.”
“Almost all staff came off as being bothered just by speaking to them, and this includes nurses as well as management staff. Nurses were for the most part negligent and difficult to find.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints about this facility, with recurring issues in care planning and medical records management appearing across recent surveys, plus earlier problems with quality of care and medication management. The facility has corrected all cited deficiencies, though the pattern of complaint-triggered investigations and repeated violations in resident assessment and care planning suggests ongoing operational challenges that families should discuss during visits.
Sep 23, 2025Routine12
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
May 14, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Mar 6, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 16, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 5, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 9, 2024Routine24
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Ownership & Operations
Who Operates This Facility
Glastonbury Center for Health & Rehabilitation
for profit
Chain Affiliation
National Health Care Associates
43 facilities nationwide
Chain avg rating: 3.0/5 · Rank 13 of 43
Ownership & Management
Owners
Bg II Opco Ml LLC
Owner · Organization
Cedar Hill Capital Associates LLC
Owner (parent company) · Organization
Dymer Holdings LLC
Owner (parent company) · Organization
Ilana Ostreicher Family Trust
Owner (parent company) · Organization
Juniper Capital Associates LLC
Owner (parent company) · Organization
Marc Ephram Ostreicher Family Trust
Owner (parent company) · Organization
Oak Management Capital LLC
Owner (parent company) · Organization
Ysro Trust
Owner (parent company) · Organization
Zadun II Holdings LLC
Owner (parent company) · Organization
Ehrenfeld, Mindy
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
104 reviews from families & visitors
Official Website
Visit glastonburyhcc.com
Medicare data downloads
Original nursing home datasets
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