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Nursing HomeMedicaid

Glastonbury Center for Health & Rehabilitation

Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.

1175 Hebron Ave, Glastonbury, CT 06033105 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 104 Google reviews

5
4
3
2
1
Glastonbury Center for Health & Rehabilitation Nursing Home in Glastonbury, CT — Street View
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What this means for your family

While the facility is consistently praised for its cleanliness and professional reception, families should be aware of recurring reports regarding nursing responsiveness and medication management. We recommend scheduling a tour to observe staff-to-resident interactions firsthand and asking specifically how the facility handles communication between departments and families during off-hours.

Google Reviews

Google Reviews

104 reviews on Google
Glastonbury Center for Health & Rehabilitation receives polarized feedback, with many visitors praising the facility's cleanliness, modern decor, and friendly front-desk staff. However, multiple families report serious concerns regarding inconsistent nursing care, slow response times for basic needs, and poor communication from management. While some patients have positive rehabilitation outcomes, others describe significant issues with medication management and staff responsiveness.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean9.0ActivitiesN/AMeds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Professional and welcoming reception staff
  • Effective rehabilitation therapy team
  • Attractive, odor-free environment

Concerns

  • Negligent or slow nursing care and lack of responsiveness (mentioned by 8 reviewers)
  • Poor communication and lack of leadership from administration (mentioned by 5 reviewers)
  • Medication management errors or delays (mentioned by 3 reviewers)
  • Inadequate staffing levels leading to overworked aides (mentioned by 3 reviewers)
  • Poor food quality and temperature (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(9)'21(3)'23(3)'25(83)'26(18)

Distribution · 132 analyzed

5
83
4
18
3
3
2
3
1
25

How They Respond to Reviews

20%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given that the facility has a 3/5 rating for health inspections, what specific improvements or changes has the leadership team implemented recently to address those findings?
  • 2I’ve read that your rehabilitation team is highly regarded; how do they coordinate with the nursing staff to ensure consistent care throughout the day?
  • 3Communication is very important to our family; what is your standard process for keeping families updated on changes in a resident's health status or care plan?
  • 4I noticed some feedback regarding medication management; could you walk me through the safety protocols and double-check systems you have in place to ensure medications are administered accurately and on time?
  • 5We see that you actively respond to feedback online; how does that input from families directly influence the changes or improvements you make to daily operations?
  • 6What steps are you taking to ensure that nursing staff feel supported and have the capacity to be responsive when residents call for assistance?

Personalized based on this facility's data


Key Review Excerpts

The physical therapy personnel are some of the best in the area and got me on my feet very quickly. They are understanding of your pain and transition your movement with great care and professionalism.

Rehab patient · 2017★★★★★

Aides over worked . Assigned 2 nurses for 35 patients many with dementia . Their work load is brutal yet they work hard and do their best . Kitchen good service . Facility needs improvement.

Family member · 2023★★★☆☆

Almost all staff came off as being bothered just by speaking to them, and this includes nurses as well as management staff. Nurses were for the most part negligent and difficult to find.

Family member · 2024☆☆☆☆
Source: 104 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.59hrs
78%
Registered nurses for medical care
Total Nursing
3.80hrs
93%
All nurses + aides combined
Staff Turnover
24%
Lower is better (< 30% = good)
RN Turnover
25%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

7

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility76.3%
Worse than Avg
Here
76.3%
US
95.5%
CT
93.5%
Capitol
94.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility6.0%
Better than Avg
Here
6.0%
US
12.1%
CT
19.7%
Capitol
19.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.3%
Worse than Avg
Here
29.3%
US
19.4%
CT
24.9%
Capitol
24.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.5%
Better than Avg
Here
8.5%
US
14.4%
CT
18.2%
Capitol
17.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.8%
Better than Avg
Here
7.8%
US
15.3%
CT
17.4%
Capitol
16.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility24.0%
Worse than Avg
Here
24.0%
US
19.5%
CT
17.4%
Capitol
19.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility42.2%
Worse than Avg
Here
42.2%
US
79.7%
CT
69.7%
Capitol
72.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility46.3%
Worse than Avg
Here
46.3%
US
81.8%
CT
71.0%
Capitol
77.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
1.6%
CT
1.5%
Capitol
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
Above state avg (12.8)
10 complaint-triggered

Families have filed multiple complaints about this facility, with recurring issues in care planning and medical records management appearing across recent surveys, plus earlier problems with quality of care and medication management. The facility has corrected all cited deficiencies, though the pattern of complaint-triggered investigations and repeated violations in resident assessment and care planning suggests ongoing operational challenges that families should discuss during visits.

Sep 23, 2025Routine
12
0851Potential for harm · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0730Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0947Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

May 14, 2025Complaint
1
0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Mar 6, 2025Complaint
2
0580Potential for harm · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 16, 2024Complaint
2
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jun 5, 2024Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Feb 9, 2024Routine
24
0568Potential for harm · PatternCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0568Potential for harm · PatternCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0640Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0640Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Glastonbury Center for Health & Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

National Health Care Associates

Chain Size

43 facilities nationwide

Chain avg rating: 3.0/5 · Rank 13 of 43

Ownership & Management

Owners

Bg II Opco Ml LLC

Owner · Organization

100%

Cedar Hill Capital Associates LLC

Owner (parent company) · Organization

Dymer Holdings LLC

Owner (parent company) · Organization

Ilana Ostreicher Family Trust

Owner (parent company) · Organization

Juniper Capital Associates LLC

Owner (parent company) · Organization

Marc Ephram Ostreicher Family Trust

Owner (parent company) · Organization

Oak Management Capital LLC

Owner (parent company) · Organization

Ysro Trust

Owner (parent company) · Organization

Zadun II Holdings LLC

Owner (parent company) · Organization

Ehrenfeld, Mindy

Owner (parent company)

Key personnel

Cedar Hill Capital Associates LLC5% or Greater Mortgage InterestIlana Ostreicher Family Trust5% or Greater Security InterestJuniper Capital Associates LLC5% or Greater Security InterestMarc Ephram Ostreicher Family Trust5% or Greater Security InterestMaster Tenant Holdco Ct5 II LLC5% or Greater Security Interest
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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