Strong Medicare quality ratings; public reviewers often praise clean and well-maintained facility. Still worth an in-person visit.
based on 223 Google reviews

Email Manchester Rehabilitation and Healthcare Center to yourself
Get a one-time email with a link to this profile so it is easy to find and share later.
This sends one email and does not add you to a mailing list.
These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Manchester Rehabilitation and Healthcare Center has a strong overall Medicare rating. Public reviewers frequently mention: clean and well-maintained facility and friendly and compassionate nursing/cna staff. Review the component ratings and current source records before deciding.
Manchester Rehabilitation and Healthcare Center receives high praise for its clean, well-maintained environment and a dedicated, friendly staff that many families feel provides compassionate care. While many reviewers highlight successful rehabilitation outcomes and attentive nursing, a subset of families reports serious concerns regarding communication, slow response times to call lights, and inconsistent care quality during off-hours.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 225 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“My Mom came to you broken, you healed her and sent her back to her home in a better condition than she has been in such a long time!”
“The nursing, PT, and OT staff are terrific! Otherwise, the rest of the staff do not answer call lights in a timely manner. The food is ok.”
“The staff has been excellent in their care, from the aides and maintenance people to the nurses and doctors. When they are extremely busy and cannot provide some normal service, they apologize and do their best to make up for the inconvenience.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has concerning patterns with multiple families filing complaints about care issues, including a recent November 2025 complaint about treatment quality. The most recurring problems involve resident rights violations, care planning deficiencies, and treatment quality issues. While most deficiencies appear corrected, the facility has had 25 total violations across recent years with ongoing complaint-driven investigations, suggesting persistent care concerns that warrant careful evaluation during visits.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Services Deficiencies
Meet other general requirements that are deficient.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Federal Penalties
Fine
Mar 16, 2026
$12,735
Manchester Rehabilitation and Healthcare Center
for profit
Atlas Healthcare
29 facilities nationwide
Chain avg rating: 3.8/5 · Rank 1 of 28 (Highest rating)
Owners
Ct-3 Operations Holdings LLC
Owner · Organization
Jmh Family LLC
Owner (parent company) · Organization
Jmh Family Trust
Owner (parent company) · Organization
Malt Family Trust
Owner (parent company) · Organization
Mls Family LLC
Owner (parent company) · Organization
Mls Family Trust
Owner (parent company) · Organization
Sgs 2010 Family Trust
Owner (parent company) · Organization
Sgs Family LLC
Owner (parent company) · Organization
Sgs Family Trust
Owner (parent company) · Organization
Tyh 2017 Trust
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
223 reviews from families & visitors
Official Website
Visit manchesterrhc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Touchpoints at Manchester
< 1 miNursing Home · Manchester, CT
Westside Care Center
< 1 miNursing Home · Manchester, CT
Purple Hearts Home Care
2.4 miAssisted Living · Brentwood, CA
Glastonbury Center for Health & Rehabilitation
3.6 miNursing Home · Glastonbury, CT
Civita Care Center at Salmon Brook
4.6 miNursing Home · Glastonbury, CT
Riverside Health Care Center, INC.
4.8 miNursing Home · East Hartford, CT