Nursing HomeMedicaid Top Rated

Manchester Rehabilitation and Healthcare Center

Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.

385 W Center St, Verplanck · Manchester, CT 06040|126 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.5/5

based on 201 Google reviews

(860) 647-7828 Directions Website

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What this means for your family

This facility is highly regarded for its physical therapy and clean environment, making it a strong candidate for short-term rehabilitation. However, families should be proactive about communication; ensure you establish a clear point of contact for care updates and monitor response times to call lights, especially during weekends or shift changes.

Google Reviews

201 reviews on Google

“Manchester Rehabilitation and Healthcare Center receives high praise for its clean, well-maintained environment and a dedicated, friendly staff that many families feel provides compassionate care. While many reviewers highlight successful rehabilitation outcomes and attentive nursing, a subset of families reports serious concerns regarding communication, slow response times to call lights, and inconsistent care quality during off-hours.”

Quality Themes

Tap a score for details

Strengths

Clean and well-maintained facility
Friendly and compassionate nursing/CNA staff
Effective physical and occupational therapy programs
Professional and welcoming administrative team

Concerns

Slow or unresponsive call light system (mentioned by 4 reviewers)
Poor communication with families regarding care plans (mentioned by 3 reviewers)
Inconsistent medication management or nursing errors (mentioned by 3 reviewers)
Staffing shortages or lack of attention during off-hours/weekends (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 203 analyzed

166

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your team is very active in responding to online feedback; what is the best way for us to maintain that same level of open communication regarding our loved one's daily care plan?
2With the facility having a 3-star staffing rating, how do you ensure consistent attention and support for residents during weekend or evening hours?
3We understand that call light response times can be a challenge in many facilities; could you walk us through your current process for monitoring these requests and ensuring residents receive timely assistance?
4Given the importance of accuracy, what specific protocols do you have in place to ensure medication management remains consistent and error-free?
5Since your therapy programs are highly regarded, how are these services integrated into a resident's daily routine to keep them engaged and active?
6In the event of a medical concern or emergency, what is your standard procedure for notifying family members and coordinating with primary care physicians?

Personalized based on this facility's data

Key Review Excerpts

“My Mom came to you broken, you healed her and sent her back to her home in a better condition than she has been in such a long time!”

Rehab patient's family · 2024★★★★★

“The nursing, PT, and OT staff are terrific! Otherwise, the rest of the staff do not answer call lights in a timely manner. The food is ok.”

Family member · 2024★★★★★

“The staff has been excellent in their care, from the aides and maintenance people to the nurses and doctors. When they are extremely busy and cannot provide some normal service, they apologize and do their best to make up for the inconvenience.”

Rehab patient's family · 2026★★★★★

Source: 201 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.50hrs

66%

Registered nurses for medical care

Total Nursing

3.84hrs

94%

All nurses + aides combined

Staff Turnover

35%

Lower is better (< 30% = good)

RN Turnover

50%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility98.4%

Better than Avg

Here

98.4%

93.4%

88.0%

Capitol

91.1%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility28.1%

Worse than Avg

Here

28.1%

19.4%

24.9%

Capitol

24.4%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility98.9%

Better than Avg

Here

98.9%

95.5%

93.5%

Capitol

93.6%

😔

Residents with depression symptoms

↓ Lower is better

This Facility16.4%

Mixed vs Avgs

Here

16.4%

12.1%

19.7%

Capitol

19.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better

This Facility19.0%

Worse than Avg

Here

19.0%

15.3%

17.4%

Capitol

16.4%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility14.3%

Better than Avg

Here

14.3%

15.4%

17.8%

Capitol

17.2%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility97.4%

Better than Avg

Here

97.4%

81.8%

71.0%

Capitol

77.0%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility94.8%

Better than Avg

Here

94.8%

79.7%

69.7%

Capitol

71.1%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.8%

Better than Avg

Here

0.8%

1.6%

1.5%

Capitol

1.4%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies

Near state avg (12.8)

8 complaint-triggered

This facility has concerning patterns with multiple families filing complaints about care issues, including a recent November 2025 complaint about treatment quality. The most recurring problems involve resident rights violations, care planning deficiencies, and treatment quality issues. While most deficiencies appear corrected, the facility has had 25 total violations across recent years with ongoing complaint-driven investigations, suggesting persistent care concerns that warrant careful evaluation during visits.

Mar 25, 2026Complaint2 findings

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Nov 19, 2025Complaint1 finding

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Sep 30, 2024Complaint1 finding

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Aug 26, 2024Complaint1 finding

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

May 22, 2024Routine5 findings

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0584Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

May 22, 2024Complaint2 findings

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Manchester Rehabilitation and Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Atlas Healthcare

Chain Size

29 facilities nationwide

Chain avg rating: 3.8/5 · Rank 3 of 28 (Best)

Ownership & Management

Owners

Ct-3 Operations Holdings LLC

Owner · Organization

100%

Jmh Family LLC