Touchpoints at Bloomfield
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 63 Google reviews
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What this means for your family
This facility has a strong reputation for physical therapy and recreation, which may benefit short-term rehab patients. However, families should be aware of significant, recurring reports of understaffing and poor response times; we strongly recommend visiting during off-hours and asking specifically about the nurse-to-patient ratio on weekends.
Google Reviews
Google Reviews
63 reviews on Google“Touchpoints at Bloomfield receives highly polarized reviews, with many families praising the physical therapy and rehab departments while others report severe concerns regarding nursing care and facility conditions. While some visitors highlight friendly staff and recent security upgrades, multiple reviewers describe significant issues with understaffing, poor communication, and inadequate climate control in patient rooms.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Friendly and helpful front desk staff
- Engaging recreation and activities team
- Recent improvements in facility security
Concerns
- Chronic understaffing leading to slow response times (mentioned by 6 reviewers)
- Inadequate climate control and lack of air conditioning (mentioned by 4 reviewers)
- Rude or neglectful behavior by some nursing assistants (CNAs) (mentioned by 5 reviewers)
- Poor communication regarding patient status and hospital transfers (mentioned by 3 reviewers)
- Poor quality or cold food service (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's focus on physical and occupational therapy, how do you ensure these services are consistently provided despite the current staffing levels?
- 2I noticed some concerns regarding temperature control; could you show me how the climate control system works in the resident rooms to ensure they stay comfortable year-round?
- 3How does your nursing team coordinate communication with families when a resident experiences a change in health status or requires a hospital transfer?
- 4I see your activities team is highly regarded; what are some of the most popular daily programs that help residents stay engaged and social?
- 5What steps is the facility taking to improve the consistency of nursing assistant support to ensure that resident needs are met in a timely manner?
- 6Could you walk me through the process for how meals are served to ensure they arrive at the proper temperature and meet the dietary preferences of the residents?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy staff are top notch and I can’t thank them enough for their help. A special shoutout goes to Amy, the nursing supervisor. Not only is she the definition of what a nurse should be, she went above and beyond.”
“My sister and I looked at seven facilities before choosing Touch points of Bloomfield. We were overwhelmed with how understaffed many nursing homes are. So why Touch points of Bloomfield? Your staff, from the front door receptionist to your cleaning staff. They are warm and welcoming.”
“SHORT STAFF- HORRIBLE SERVICE! My poor mother suffered here for weeks, 1 to 2 hour call bell or NO responses… sores from not wiping my mom..left untreated..maybe 1 lady who actually had a heart…”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Touchpoints at Bloomfield has a concerning pattern of recurring deficiencies across multiple areas, with families filing 17 complaints that triggered inspections. The facility repeatedly struggles with resident safety and accident prevention, care planning, infection control, and food safety standards. While all violations show correction dates, the persistence of similar issues across surveys from 2021 to 2025 suggests ongoing quality challenges that families should carefully evaluate.
Feb 3, 2026Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Nov 21, 2025Routine17
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
May 12, 2025Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Feb 3, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 4, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Feb 27, 2024Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Touchpoints at Bloomfield
for profit
Chain Affiliation
Icare Health Network
12 facilities nationwide
Chain avg rating: 2.9/5 · Rank 1 of 12 (Best)
Ownership & Management
Owners
Global World Investors
Owner · Organization
Premier First Investors, Lllp
Owner · Organization
Krausz, Hersch
Owner
Salazar, V. Robert
Owner
Sebbag, David
Owner
Wright, Christopher
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit touchpointsatbloomfield.com
Medicare data downloads
Original nursing home datasets
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