Complete Care at Kimberly Hall-South
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 144 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and clean environment, making it a strong candidate for short-term rehab. However, families should be vigilant regarding call-bell response times and food quality; we recommend visiting during off-hours to observe staffing levels firsthand.
Google Reviews
Google Reviews
144 reviews on Google“Complete Care at Kimberly Hall-South receives polarized feedback, with many families praising the facility for its cleanliness, friendly nursing staff, and effective physical therapy team. However, significant concerns persist regarding inconsistent responsiveness to call bells, poor food quality, and occasional unprofessionalism from specific staff members. Families should be aware that while many have positive experiences, there are recurring reports of neglect and communication breakdowns.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Highly effective physical therapy team
- Friendly and attentive nursing/CNA staff
- Convenient on-site dialysis services
Concerns
- Slow response times to call bells and patient requests (mentioned by 6 reviewers)
- Poor food quality and cold meals (mentioned by 5 reviewers)
- Unprofessional or rude staff behavior (mentioned by 5 reviewers)
- Difficulties with phone communication and reaching staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 181 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you are very active in responding to online feedback; how do you use that family input to improve the daily dining experience and food quality for residents?
- 2Given that physical therapy is a standout strength here, how do you integrate those therapy goals into the residents' daily routines outside of scheduled sessions?
- 3What protocols do you have in place to ensure that call bells are answered promptly, especially during shift changes or busier times of the day?
- 4Since communication is so important to families, what is the best way for us to reach the nursing team directly if we have questions about our loved one's care?
- 5With the recent focus on staffing, how do you ensure that every resident receives consistent, personalized attention throughout their day?
- 6How do you handle medical emergencies or urgent health changes, and at what point would we be notified by the clinical staff?
Personalized based on this facility's data
Key Review Excerpts
“The CNA’s are top-notch especially Alberta! She is always in great mood, welcoming you and asking how your day went.”
“My Mom entered this facility earlier this week experiencing extreme muscle weakness, loss of appetite and overall fatigue due to COVID. The kind & caring folks at Complete Care Rehab - Kimberly South, are wonderful … and VERY patient.”
“My father in law is a resident and is treated poorly. Takes forever to respond when he pushes.call button. Food is cold he fills out menu requests but never gets them at time seems like elder abuse”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 14 complaint-triggered deficiencies indicating families have reported serious issues. The most recurring problems involve quality of care (including dialysis and pain management), resident rights violations (particularly failure to properly notify families of changes in condition), and care planning failures. Recent complaints in 2024-2025 suggest ongoing issues with staff competency, accident prevention, and infection control, though the facility has provided correction dates for all cited deficiencies.
May 1, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Apr 3, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 3, 2025Complaint2
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Jan 14, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 19, 2024Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Sep 13, 2024Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Federal Penalties
Fine
Jan 14, 2025
$14,728
Ownership & Operations
Who Operates This Facility
Complete Care at Kimberly Hall-South
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 28 of 85
Ownership & Management
Owners
Pc Gen Ct Opco Holdco LLC
Owner · Organization
Pc Gen Ct Opco Topco LLC
Owner (parent company) · Organization
Pc Gen Ct Topco LLC
Owner (parent company) · Organization
Sms 2021 Trust
Owner (parent company) · Organization
Des Capital LLC
Owner (parent company) · Organization
Jrk Investments LLC
Owner (parent company) · Organization
Klugman, Jacob
Owner (parent company)
Stein, Shalom
Owner (parent company)
Sternbuch, Daniel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
144 reviews from families & visitors
Official Website
Visit completecarekhs.com
Medicare data downloads
Original nursing home datasets
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