Complete Care at Kimberly Hall North
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 143 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low staffing rating (2/5 stars)
- Above-median deficiencies (14 vs median 12)
Above average in CT · Below recommended RN staffing · No penalties on record · Abuse citation
What this means for your family
This facility offers excellent rehab and on-site dialysis, which many families find highly convenient. However, due to recurring reports of slow response times to call bells and inconsistent food quality, we strongly recommend visiting during off-hours to observe staffing levels and asking management specifically how they handle patient hygiene and call-bell responsiveness.
Google Reviews
Google Reviews
143 reviews on Google“Complete Care at Kimberly Hall South receives polarized feedback, with many families praising the dedicated nursing staff and effective physical therapy team for successful recoveries. However, significant concerns persist regarding communication, responsiveness to call bells, and inconsistent food quality. Families should be aware that while many report a clean and welcoming environment, others have experienced serious issues with patient neglect and administrative disorganization.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and caring nursing staff
- Effective physical therapy team
- Clean and well-maintained facility
- Convenient on-site dialysis services
Concerns
- Slow or non-existent response to call bells (mentioned by 5 reviewers)
- Consistently cold or poor quality food (mentioned by 6 reviewers)
- Difficulty reaching staff via phone or administrative unresponsiveness (mentioned by 4 reviewers)
- Allegations of patient neglect or poor hygiene (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 97 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a very high response rate to online reviews; how does that feedback loop help you improve daily operations for residents?
- 2Given the importance of timely assistance, what is the current process for ensuring call bells are answered promptly, especially during shift changes?
- 3I see that on-site dialysis is a strength here; how do you coordinate that with the nursing team to ensure residents are comfortable and well-monitored throughout the process?
- 4With recent feedback regarding dining experiences, what steps are you taking to improve the quality and temperature of the meals served to residents?
- 5How do you ensure consistent communication with families, particularly when they are trying to reach the administrative team for updates?
- 6What measures are in place to maintain high standards of personal hygiene and daily care, and how do you monitor these tasks to ensure they are being completed consistently?
Personalized based on this facility's data
Key Review Excerpts
“The CNA’s are top-notch especially Alberta! She is always in great mood, welcoming you and asking how your day went. She really helps put your best foot forward for the day and on your getting better journey!”
“My Dad rang the buzzer for a bedpan, and no one came to see about him for AN HOUR AND A HALF!! There is no excuse for taking away someone's dignity.”
“My Mother is staying at Kimberly Hall South for Rehab due to a broken Hip from a fall. She is extremely comfortable with the care and attention they are providing. She is also on Dialysis which they provide at the facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Complete Care at Kimberly Hall North shows concerning patterns with 9 complaint-triggered deficiencies indicating families have filed reports about care issues. The facility has persistent problems across multiple areas including protecting residents from abuse and neglect, care planning, and resident safety, with these issues recurring across several years from 2019 to 2024. While most deficiencies show correction dates, the repeated nature of problems in critical care areas suggests ongoing quality concerns that warrant careful consideration.
Jul 29, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Jun 27, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 4, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 23, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Sep 19, 2024Routine13
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have exits that are accessible at all times.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Sep 19, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Ownership & Operations
Who Operates This Facility
Complete Care at Kimberly Hall North
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 57 of 85
Ownership & Management
Owners
Pc Gen Ct Opco Holdco LLC
Owner · Organization
Pc Gen Ct Opco Topco LLC
Owner (parent company) · Organization
Pc Gen Ct Topco LLC
Owner (parent company) · Organization
Sms 2021 Trust
Owner (parent company) · Organization
Des Capital LLC
Owner (parent company) · Organization
Jrk Investments LLC
Owner (parent company) · Organization
Klugman, Jacob
Owner (parent company)
Stein, Shalom
Owner (parent company)
Sternbuch, Daniel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
143 reviews from families & visitors
Official Website
Visit completecarekhs.com
Medicare data downloads
Original nursing home datasets
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