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Medicare shows an abuse citation on record. Review the linked inspection sources and ask the facility about corrective action before deciding.
based on 148 Google reviews
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Medicare shows an abuse citation on record. Read the linked source details, ask the administrator what corrective action was taken, and independently verify the facility’s current status before deciding.
Complete Care at Kimberly Hall South receives polarized feedback, with many families praising the dedicated nursing staff and effective physical therapy team for successful recoveries. However, significant concerns persist regarding communication, responsiveness to call bells, and inconsistent food quality. Families should be aware that while many report a clean and welcoming environment, others have experienced serious issues with patient neglect and administrative disorganization.
Quality Themes
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Concerns
Rating Trends
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Distribution · 103 analyzed
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Key Review Excerpts
“The CNA’s are top-notch especially Alberta! She is always in great mood, welcoming you and asking how your day went. She really helps put your best foot forward for the day and on your getting better journey!”
“My Dad rang the buzzer for a bedpan, and no one came to see about him for AN HOUR AND A HALF!! There is no excuse for taking away someone's dignity.”
“My Mother is staying at Kimberly Hall South for Rehab due to a broken Hip from a fall. She is extremely comfortable with the care and attention they are providing. She is also on Dialysis which they provide at the facility.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Complete Care at Kimberly Hall North shows concerning patterns with 9 complaint-triggered deficiencies indicating families have filed reports about care issues. The facility has persistent problems across multiple areas including protecting residents from abuse and neglect, care planning, and resident safety, with these issues recurring across several years from 2019 to 2024. While most deficiencies show correction dates, the repeated nature of problems in critical care areas suggests ongoing quality concerns that warrant careful consideration.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Apr 10, 2026
$13,065
Complete Care at Kimberly Hall North
for profit
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 57 of 85
Owners
Pc Gen Ct Opco Holdco LLC
Owner · Organization
Pc Gen Ct Opco Topco LLC
Owner (parent company) · Organization
Pc Gen Ct Topco LLC
Owner (parent company) · Organization
Sms 2021 Trust
Owner (parent company) · Organization
Des Capital LLC
Owner (parent company) · Organization
Jrk Investments LLC
Owner (parent company) · Organization
Klugman, Jacob
Owner (parent company)
Stein, Shalom
Owner (parent company)
Sternbuch, Daniel
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
148 reviews from families & visitors
Official Website
Visit completecarekhs.com
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Original nursing home datasets
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