Totally Kids Rehabilitation Hospital - D/p Snf
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy teams. Still worth an in-person visit.
based on 55 Google reviews

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What this means for your family
This facility is highly regarded for its specialized pediatric therapy and its ability to help children make significant nutritional and physical progress. However, families should be prepared to act as strong advocates, as there are documented issues with case management communication and responsiveness to phone inquiries.
Google Reviews
Google Reviews
55 reviews on Google“Families seeking pediatric rehabilitation often praise the facility for its exceptional physical therapy and the compassionate, family-like bond between nursing staff and children. However, significant concerns exist regarding communication failures from case management and inconsistent responsiveness to phone calls for updates. While many parents report miraculous recoveries, others have raised serious alarms regarding medication management and staff neglect.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Compassionate and caring nursing staff
- Effective progress in feeding and weight gain
- Supportive environment for parents to stay at bedside
Concerns
- Poor communication from case management (mentioned by 2 reviewers)
- Difficulty reaching staff via telephone for updates (mentioned by 2 reviewers)
- Allegations of patient neglect and lack of responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
The owner provides highly personalized and empathetic responses to positive reviews, often referencing specific staff members or patient progress. For negative reviews, the owner maintains a professional tone, attempting to invite direct communication to resolve grievances.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how they customize rehabilitation plans for each resident?
- 2Since we want to stay closely involved in our loved one's care, how do you support family members who wish to stay at the bedside?
- 3What is the best way for us to get regular updates on our loved one's progress, and how do you ensure communication remains consistent between the nursing staff and the family?
- 4Could you walk us through your process for medication management to ensure everything is administered accurately and on schedule?
- 5How does the facility handle medical emergencies or urgent changes in a resident's condition during the overnight hours?
- 6What kind of daily activities or social engagement opportunities are available to keep residents active and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The Physical Therapy team is phenomenal and provides steady, supportive treatment while respecting & responding to the kids unique situations.”
“Within the day he was moved here he showed Advancement he went from eat 15-30 cc a feeding to 50-65 a feeding.”
“However, the case management is the worst. They failed to communicate important information, they dismiss your concerns, ignore your emails.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 13 measures
8
measures
3
measures
1
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring deficiencies across multiple care areas, with one family filing a complaint about resident protection that triggered an investigation. The most persistent problems involve medication management, care planning and assessments, and infection control, appearing in every annual survey from 2023-2025. Food safety also recurred multiple times. While all deficiencies have correction dates, the pattern of repeated issues in core care areas suggests ongoing operational challenges that families should discuss directly with staff.
Jul 18, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 9, 2025Routine8
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jan 12, 2024Routine7
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 12, 2023Routine6
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Ownership & Operations
Who Operates This Facility
Totally Kids Rehabilitation Hospital - D/p Snf
for profit
Ownership & Management
Owners
Mountain View Child Care, INC.
Owner · Organization
Padgett, Cynthia
Owner
Padgett, Douglas
Owner
Nydam Limited Partnership
Owner · Organization
Nydam, Jack
Owner (parent company)
Nydam, James
Owner (parent company)
Nydam, Linda
Owner (parent company)
Nydam, Robert
Owner (parent company)
Lambooy, Sallie
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit totallykids.com
Medicare data downloads
Original nursing home datasets
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