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Nursing HomeMedicaid Top Rated

Totally Kids Rehabilitation Hospital - D/p Snf

Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy teams. Still worth an in-person visit.

1720 Mountain View, Riverview · Loma Linda, CA 9235456 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 55 Google reviews

5
4
3
2
1
Totally Kids Rehabilitation Hospital - D/p Snf Nursing Home in Loma Linda, CA — Street View
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What this means for your family

This facility is highly regarded for its specialized pediatric therapy and its ability to help children make significant nutritional and physical progress. However, families should be prepared to act as strong advocates, as there are documented issues with case management communication and responsiveness to phone inquiries.

Google Reviews

Google Reviews

55 reviews on Google
Families seeking pediatric rehabilitation often praise the facility for its exceptional physical therapy and the compassionate, family-like bond between nursing staff and children. However, significant concerns exist regarding communication failures from case management and inconsistent responsiveness to phone calls for updates. While many parents report miraculous recoveries, others have raised serious alarms regarding medication management and staff neglect.

Quality Themes

Tap a score for details
Food9.0Staff7.0Clean5.0Activities8.0Meds1.0MemoryN/AComms3.0ValueN/A

Strengths

  • Exceptional physical and occupational therapy teams
  • Compassionate and caring nursing staff
  • Effective progress in feeding and weight gain
  • Supportive environment for parents to stay at bedside

Concerns

  • Poor communication from case management (mentioned by 2 reviewers)
  • Difficulty reaching staff via telephone for updates (mentioned by 2 reviewers)
  • Allegations of patient neglect and lack of responsiveness (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(2)'20(2)'22(6)'24(11)'26(2)

Distribution · 46 analyzed

5
31
4
3
3
1
2
0
1
11

How They Respond to Reviews

60%response rate
Good

The owner provides highly personalized and empathetic responses to positive reviews, often referencing specific staff members or patient progress. For negative reviews, the owner maintains a professional tone, attempting to invite direct communication to resolve grievances.

Questions for Your Tour

  • 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how they customize rehabilitation plans for each resident?
  • 2Since we want to stay closely involved in our loved one's care, how do you support family members who wish to stay at the bedside?
  • 3What is the best way for us to get regular updates on our loved one's progress, and how do you ensure communication remains consistent between the nursing staff and the family?
  • 4Could you walk us through your process for medication management to ensure everything is administered accurately and on schedule?
  • 5How does the facility handle medical emergencies or urgent changes in a resident's condition during the overnight hours?
  • 6What kind of daily activities or social engagement opportunities are available to keep residents active and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

The Physical Therapy team is phenomenal and provides steady, supportive treatment while respecting & responding to the kids unique situations.

Rehab patient's family · 2025★★★★★

Within the day he was moved here he showed Advancement he went from eat 15-30 cc a feeding to 50-65 a feeding.

Rehab patient's family · 2024★★★★★

However, the case management is the worst. They failed to communicate important information, they dismiss your concerns, ignore your emails.

Long-term resident's family · 2022★★★★
Source: 55 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.83hrs
OK
Registered nurses for medical care
Total Nursing
10.66hrs
OK
All nurses + aides combined
Staff Turnover
39%
Lower is better (< 30% = good)
RN Turnover
43%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 13 measures

Medicare Rating
5/ 5
Better Than Avg

8

measures

Worse Than Avg

3

measures

Mixed Results

1

measures

Similar to Avg

1

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility74.5%
Worse than Avg
Here
74.5%
US
19.5%
CA
13.7%
San bernardino
16.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility47.0%
Worse than Avg
Here
47.0%
US
93.4%
CA
98.6%
San bernardino
98.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
19.4%
CA
10.7%
San bernardino
8.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility2.6%
Better than Avg
Here
2.6%
US
15.4%
CA
11.6%
San bernardino
8.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
CA
7.0%
San bernardino
10.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility92.3%
Worse than Avg
Here
92.3%
US
95.5%
CA
98.2%
San bernardino
98.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
Near state avg (15.4)
1 complaint-triggered

This facility shows recurring deficiencies across multiple care areas, with one family filing a complaint about resident protection that triggered an investigation. The most persistent problems involve medication management, care planning and assessments, and infection control, appearing in every annual survey from 2023-2025. Food safety also recurred multiple times. While all deficiencies have correction dates, the pattern of repeated issues in core care areas suggests ongoing operational challenges that families should discuss directly with staff.

Jul 18, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jan 9, 2025Routine
8
0638Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Jan 12, 2024Routine
7
0638Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0640Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 12, 2023Routine
6
0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Totally Kids Rehabilitation Hospital - D/p Snf

Organization Type

for profit

Ownership & Management

Owners

Mountain View Child Care, INC.

Owner · Organization

Padgett, Cynthia

Owner

Padgett, Douglas

Owner

Nydam Limited Partnership

Owner · Organization

Nydam, Jack

Owner (parent company)

10%

Nydam, James

Owner (parent company)

10%

Nydam, Linda

Owner (parent company)

10%

Nydam, Robert

Owner (parent company)

10%

Lambooy, Sallie

Owner (parent company)

Key personnel

Ecapital Healthcare CORP5% or Greater Security InterestCallicott, CeceliaManaging Control - Governing BodyNydam, LindaManaging Control - Governing BodyPadgett, CynthiaManaging Control - Governing BodyPadgett, DouglasManaging Control - Governing Body
Source: Medicare provider data

Contact

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References & Resources

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