Heritage Gardens Health Care Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 51 Google reviews
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What this means for your family
This facility offers strong physical and occupational therapy services that have helped many patients recover from surgery. However, families should exercise extreme caution regarding long-term care, as there are recurring, serious reports of hygiene neglect and slow response times to call lights. We recommend frequent, unannounced visits to ensure your loved one's basic needs are being met.
Google Reviews
Google Reviews
51 reviews on Google“Families considering Heritage Gardens should be aware of a significant divide between highly praised rehabilitation services and severe allegations of neglect in long-term care. While many reviewers laud the physical and occupational therapy teams and specific nursing staff, multiple families have reported critical issues including poor hygiene, lack of communication, and inadequate response to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Kind and attentive certain nursing staff members
- Professional and helpful case management
- Cleanliness in specific rehabilitation settings
Concerns
- Neglect regarding hygiene and incontinence care (mentioned by 4 reviewers)
- Slow response times to call lights, especially on weekends (mentioned by 3 reviewers)
- Lack of communication from staff regarding patient changes (mentioned by 3 reviewers)
- Facility maintenance and unpleasant odors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 92 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about your physical and occupational therapy programs; could you tell us more about how the therapists work with residents to regain their independence?
- 2How does the nursing team ensure that personal hygiene and incontinence care are handled consistently for every resident throughout the day?
- 3What steps are in place to ensure staff can respond quickly to call lights, particularly during the weekend shifts?
- 4How does the facility manage communication with families when there are any changes in a resident's medical condition or daily care plan?
- 5Could you describe the dining experience and how the facility is working to improve the variety and quality of the meals provided?
- 6What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The staff took amazing care of Emily - mom to me. Samantha, Carla, Peter, Joseph, and many more. The staff cares - much respect to the staff and thank you.”
“The physical therapist was very good with her and the nurses and aids were attentive to her needs. The administrative staff made themselves available every time we had questions or issues.”
“My mother was sent to this skilled nursing facility. I was very disappointed because the reviews were bad. The facility looks older but well kept! ... My mother is getting excellent care, attention, and is treated with respect.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 74 deficiencies across 12 surveys, including 10 complaint-triggered violations where families filed reports. The most recurring problems involve food service and nutrition, medication management, and fire safety systems. Issues persist across multiple years, with food safety violations appearing in 2019, 2022, and 2025, and medication labeling problems recurring from 2019 through 2023, suggesting ongoing operational challenges that warrant careful consideration before placement.
May 6, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jan 16, 2025Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Jan 16, 2025Complaint1
Administration Deficiencies
Employ staff that are licensed, certified, or registered in accordance with state laws.
Dec 12, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 5, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
May 3, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Ownership & Operations
Who Operates This Facility
Heritage Gardens Health Care Center
for profit
Chain Affiliation
Progressive Health Care Centers
5 facilities nationwide
Chain avg rating: 2.8/5 · Rank 3 of 5
Ownership & Management
Owners
Cotton Family Revocable Trust
Owner · Organization
Helen Louise Larson Revocable Trust
Owner · Organization
The Larson Family Trust of 2010
Owner · Organization
Armstrong, John
Owner
Armstrong, Laura
Owner
Goings, Gregory
Owner
Goings, Patricia
Owner
Goings, Verna
Owner
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Official Website
Visit progressivecarecenters.com
Medicare data downloads
Original nursing home datasets
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