Heritage Gardens
Limited public data on Heritage Gardens. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 51 Google reviews
Watch Heritage Gardens
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While some families report excellent rehabilitation outcomes and kind staff, there is a deeply concerning pattern of neglect regarding hygiene and inconsistent physical therapy. If you choose this facility, you must implement a rigorous daily check-in routine to ensure your loved one is being properly cleaned and receiving all prescribed therapies.
Google Reviews
Google Reviews
51 reviews on Google“Heritage Gardens is a rehabilitation and skilled nursing facility that receives high praise from some families for its attentive physical therapy and kind nursing staff. However, there are significant and recurring allegations of medical neglect, including failure to provide hygiene care, lack of physical therapy services, and poor communication regarding changes in patient health.”
Quality Themes
Tap a score for detailsStrengths
- Attentive physical and occupational therapy
- Kind and compassionate nursing staff
- Effective case management and communication
- Clean and well-maintained environment (noted by some)
Concerns
- Neglect regarding hygiene and incontinence care (mentioned by 4 reviewers)
- Inconsistent physical therapy delivery (mentioned by 3 reviewers)
- Poor responsiveness to call lights and weekend staffing (mentioned by 3 reviewers)
- Facility cleanliness and unpleasant odors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 90 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing staff; how do you ensure that same level of attentive care is maintained during weekend shifts?
- 2With the focus on physical and occupational therapy here, how do you coordinate with the therapy team to ensure residents are consistently meeting their mobility goals?
- 3Could you walk us through your daily routine for personal hygiene and incontinence care to ensure residents always feel clean and comfortable?
- 4What specific protocols do you have in place to ensure call lights are answered promptly, especially during busy meal times or overnight?
- 5How does the facility manage cleanliness and air quality in the common areas to ensure a fresh and well-maintained environment for everyone?
- 6What does a typical daily schedule look like for residents, and how much variety is there in the dining experience and meal service?
Personalized based on this facility's data
Key Review Excerpts
“The team here has gone above and beyond to make sure my grandfather is comfortable and well cared for. Anytime I've had concerns with care provided by an particular person, it has been addressed im”
“The staff took amazing care of Emily - mom to me. Samantha, Carla, Peter, Joseph, and many more. The staff cares - much respect to the staff and thank you.”
“My mother was sent here after multiple falls at home for rehab. Her stay here was wonderful. They worked on getting her stronger as enough as well as keeping her active in activities like bingo, which she enjoyed and we did too!”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Apr 17, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Apr 6, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Jan 23, 2026ComplaintClean
The facility underwent a required annual inspection and was found to have multiple deficiencies. Key findings include a technical violation regarding hot water temperature, discrepancies found during medication auditing, and non-compliance with medication administration procedures. All deficiencies are documented with required plans of correction.
Jan 23, 2026InspectionClean
The facility underwent a required annual inspection and was found to have multiple deficiencies. Key findings include a technical violation regarding hot water temperature, discrepancies found during medication auditing, and non-compliance with medication administration procedures. All deficiencies are documented with required plans of correction.
Sep 16, 2025ComplaintClean
This report details a complaint investigation conducted regarding allegations of staff threatening a resident with eviction. Based on interviews with staff and residents, and a review of observations, the allegations were found to be Unsubstantiated. No deficiencies were cited in this report.
Feb 25, 2025InspectionClean
The facility underwent a required annual inspection and was generally found to have adequate physical plant and food service operations. However, a critical deficiency was noted regarding medication administration, as staff were observed not administering medications at prescribed times. Immediate corrective action is required for medication protocols.
Feb 5, 2025ComplaintClean
This report details the findings of a complaint investigation regarding an allegation of staff unlawfully evicting a resident. The investigation concluded that the allegation was Unfounded, meaning the claim was determined to be false or without reasonable basis.
Jan 16, 2025ComplaintClean
This report details a complaint investigation conducted on January 14, 2025, regarding allegations that facility staff did not seek timely medical attention for a resident. Following a review of records and interviews, the Licensing Program Analyst determined that the allegation was Unfounded.
Ownership & Operations
Who Operates This Facility
Heritage Health Care INC
JESSICA J. RAMOS
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Official Website
Visit progressivecarecenters.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Linda Valley Assisted Living
< 1 miAssisted Living · Loma Linda, CA
Totally Kids Rehabilitation Hospital - D/p Snf
1.6 miNursing Home · Loma Linda, CA
Asistencia Villa Healthcare Center
2.1 miNursing Home · Redlands, CA
Redlands Healthcare Center
2.9 miNursing Home · Redlands, CA
Redlands Comm Hosp D/p Snf
2.9 miNursing Home · Redlands, CA
Highland Care Center of Redlands
5.1 miNursing Home · Redlands, CA