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based on 51 Google reviews

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Every family's needs are unique. We encourage you to visit Heritage Gardens in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.
Heritage Gardens is a rehabilitation and skilled nursing facility that receives high praise from some families for its attentive physical therapy and kind nursing staff. However, there are significant and recurring allegations of medical neglect, including failure to provide hygiene care, lack of physical therapy services, and poor communication regarding changes in patient health.
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Key Review Excerpts
“The team here has gone above and beyond to make sure my grandfather is comfortable and well cared for. Anytime I've had concerns with care provided by an particular person, it has been addressed im”
“The staff took amazing care of Emily - mom to me. Samantha, Carla, Peter, Joseph, and many more. The staff cares - much respect to the staff and thank you.”
“My brother went there for physical therapy, "never received any in the first 6 months that he was there!" Now he is completely contracted! No self body movements!”
Source: CA Community Care Licensing Division
COMPLAINT INVESTIGATION REPORT
COMPLAINT INVESTIGATION REPORT
The facility underwent a required annual inspection and was found to have multiple deficiencies. Key findings include a technical violation regarding hot water temperature, discrepancies found during medication auditing, and non-compliance with medication administration procedures. All deficiencies are documented with required plans of correction.
The facility underwent a required annual inspection and was found to have multiple deficiencies. Key findings include a technical violation regarding hot water temperature, discrepancies found during medication auditing, and non-compliance with medication administration procedures. All deficiencies are documented with required plans of correction.
This report details a complaint investigation conducted regarding allegations of staff threatening a resident with eviction. Based on interviews with staff and residents, and a review of observations, the allegations were found to be Unsubstantiated. No deficiencies were cited in this report.
The facility underwent a required annual inspection and was generally found to have adequate physical plant and food service operations. However, a critical deficiency was noted regarding medication administration, as staff were observed not administering medications at prescribed times. Immediate corrective action is required for medication protocols.
This report details the findings of a complaint investigation regarding an allegation of staff unlawfully evicting a resident. The investigation concluded that the allegation was Unfounded, meaning the claim was determined to be false or without reasonable basis.
This report details a complaint investigation conducted on January 14, 2025, regarding allegations that facility staff did not seek timely medical attention for a resident. Following a review of records and interviews, the Licensing Program Analyst determined that the allegation was Unfounded.
Heritage Health Care INC
JESSICA J. RAMOS
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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