Brookdale Loma Linda
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based on 30 Google reviews
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What this means for your family
This facility offers a wonderful social environment and highly compassionate individual caregivers. However, families should be extremely vigilant regarding resident security and closely monitor staffing levels, as recent reports indicate significant issues with theft and slow emergency response times.
Google Reviews
Google Reviews
30 reviews on Google“Families often praise the facility for its warm, welcoming atmosphere and the kindness of specific staff members like Celina and AJ. However, recent reviews highlight serious concerns regarding understaffing, slow emergency response times, and a significant incident involving theft of resident property.”
Quality Themes
Tap a score for detailsStrengths
- Warm and compassionate staff members
- Engaging resident activities and social programs
- Convenient location near medical facilities
- Welcoming and home-like atmosphere
Concerns
- Understaffing and slow emergency response (mentioned by 2 reviewers)
- Issues with food quality and dietary accuracy (mentioned by 2 reviewers)
- Security and theft of resident belongings
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
The owner relies heavily on templated language and standardized scripts to address feedback. Responses focus on redirecting complaints to a corporate phone number or stating that management has been notified rather than providing specific resolutions.
Questions for Your Tour
- 1It's wonderful to hear how much people appreciate the warm and compassionate staff here; how do you ensure that this welcoming atmosphere is maintained as the community grows?
- 2With so many engaging social programs mentioned, could you walk us through what a typical day of activities looks like for a resident?
- 3Since you are located so close to nearby medical facilities, how does the staff coordinate care or handle urgent medical situations during the night?
- 4How does the dining team ensure that specific dietary needs and meal accuracy are managed for every resident?
- 5What steps are currently in place to ensure the facility remains clean, organized, and comfortable for everyone living here?
- 6Could you tell us more about your protocols for resident safety and how you monitor the security of personal belongings within the community?
Personalized based on this facility's data
Key Review Excerpts
“The staff always goes above and beyond. We chose this location for many reasons but the location being so great so close to the Loma Linda medical facilities was a huge bonus.”
“I moved my Mother out after she was robbed of her credit cards, social security cards, and identity. They're were numerous stolen charges from this episode.”
“I enjoy many of the daily events such as the art classes, craft classes, the flex your brain group and crossword jams.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Feb 4, 2026InspectionClean
The facility underwent a required annual inspection on February 4, 2026. The inspection noted that physical plant and food service areas were generally maintained. However, one deficiency was cited regarding the improper storage of laundry detergent, which is a Type B violation.
Apr 28, 2025ComplaintClean
This report details the findings of a complaint investigation conducted on the facility. The allegations regarding staff mistreatment, delayed response to call pendants, and improper diaper care were reviewed through resident and staff interviews. Overall, the investigation concluded that the allegations were unsubstantiated based on the evidence gathered.
Feb 25, 2025InspectionClean
The facility underwent a required annual inspection and was found to have two deficiencies. One Type A deficiency relates to unsecured sharps in the kitchen, and another Type A deficiency concerns insufficient nonperishable food supplies. Both issues require immediate corrective action.
Nov 26, 2024ComplaintClean
COMPLAINT INVESTIGATION REPORT
Nov 26, 2024ComplaintClean
COMPLAINT INVESTIGATION REPORT
May 21, 2024ComplaintClean
This report details an investigation into complaints received on 01/26/2024 regarding staff threatening resident eviction and lack of resident dignity. Based on the evidence reviewed, the allegations were found to be Unsubstantiated.
Feb 15, 2024ComplaintClean
This report details a complaint investigation concerning the failure to dispense resident medication as prescribed. The allegation was substantiated, resulting in a citation for violation of CCR 87465(c)(2). The facility is cited for this medication administration deficiency, which poses a health and safety risk to clients in care.
Feb 15, 2024ComplaintClean
This report details a complaint investigation concerning the failure to dispense resident medication as prescribed. The allegation was substantiated, resulting in a citation for violation of CCR 87465(c)(2). The facility is cited for this medication administration deficiency, which poses a health and safety risk to clients in care.
Ownership & Operations
Who Operates This Facility
Emerikeyt Palms at Loma Linda INC
LUJAN, MARITZA
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
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