Loma Linda Post Acute
Strong Medicare quality ratings; families often praise exceptional rehabilitation and physical therapy team. Still worth an in-person visit.
based on 66 Google reviews
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What this means for your family
This facility is an excellent choice if your primary goal is intensive physical or speech rehabilitation, as the therapy team is consistently rated as top-tier. However, if your loved one requires high-frequency assistance, you should closely monitor response times to call lights and verify that nursing staffing levels are adequate during evening and weekend shifts.
Google Reviews
Google Reviews
66 reviews on Google“Families looking for rehabilitation services will find an exceptionally strong physical and speech therapy team that is frequently praised for its dedication and professionalism. However, there are significant, recurring concerns regarding slow response times to call buttons and inconsistent nursing care, particularly during shift changes or when staff are overworked.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and physical therapy team
- Compassionate and professional therapy staff
- Clean and well-maintained facility atmosphere
- Kind and attentive housekeeping and activities staff
Concerns
- Slow response times to call buttons (mentioned by 3 reviewers)
- Inconsistent or poor nursing/CNA care (mentioned by 3 reviewers)
- Difficulty communicating with social workers/administration (mentioned by 2 reviewers)
- Facility maintenance and aging infrastructure (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
Responds to most positive reviews with personalized greetings using the reviewer's name. Addresses negative reviews with empathy, apologies, and an emphasis on recent improvements or corrective actions.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy team; could you tell us more about how the rehab specialists work with residents to regain their strength?
- 2With the facility being so well-maintained, what are some of the specific cleaning and housekeeping routines in place to keep the resident rooms comfortable?
- 3How does the nursing staff ensure that call buttons are answered promptly, especially during the busier night shifts?
- 4If there is a sudden change in my loved one's medical condition or an emergency occurs, what is the specific protocol for notifying the family and contacting doctors?
- 5What kind of social activities or group events does the activities staff organize to keep residents engaged and connected with each other?
- 6How can we best stay in touch with the social workers or administration if we have questions about my loved one's care plan?
Personalized based on this facility's data
Key Review Excerpts
“If it had not been for rehab team,I would not have have recuperated. They are the most positive and dedicated group of people I have ever encountered in my life.”
“The physical therapy department is amazing! Jonathan has done an incredible job with helping me reach every goal in learning to walk again.”
“The care from housekeeping, CNA, nursing, PT, and all the staff have been professional yet caring. Laurie from respiratory has gone above and beyond!”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of repeated deficiencies, particularly in care planning and treatment quality, with families filing multiple complaints about accident prevention and appropriate care. The most recurring issues involve resident assessment and care planning, safety hazards, and fire safety systems. While all deficiencies show correction dates, the persistence of similar problems across multiple surveys and the six complaint-triggered violations suggest ongoing operational challenges that warrant careful consideration during your visit.
Jul 3, 2025Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
May 29, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 20, 2024Routine10
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jun 4, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 12, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 7, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Loma Linda Post Acute
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 94 of 260
Ownership & Management
Owners
Loma Linda Master Tenant LLC
Owner · Organization
Providence Group Nh, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
66 reviews from families & visitors
Official Website
Visit lomalindapa.com
Medicare data downloads
Original nursing home datasets
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