Total Living Concept
Families consistently rate this highly — reviewers highlight welcoming reception staff. Schedule a visit to confirm the fit.
based on 18 Google reviews
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What this means for your family
While the facility is described as having a welcoming reception, families should be cautious due to serious concerns regarding caregiver supervision in public settings. We recommend asking management specifically about their protocols for outings and how they ensure patient safety and dignity when off-site.
Google Reviews
Google Reviews
18 reviews on Google“Total Living Concept receives very little substantive feedback regarding its actual care services, with most reviews consisting of empty star ratings or brief, generic praise. The few detailed reviews raise significant concerns regarding professional conduct, including reports of poor supervision of residents in public spaces and unprofessional behavior by company drivers.”
Quality Themes
Tap a score for detailsStrengths
- Welcoming reception staff
- Professional administrative environment
Concerns
- Inadequate supervision of residents in public settings
- Unprofessional conduct by staff and drivers (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed your reception team is very welcoming; how do you ensure that same level of professional, attentive support carries over into the daily interactions residents have with staff throughout the facility?
- 2Could you walk me through the protocols you have in place for supervising residents in common areas to ensure everyone feels safe and supported throughout the day?
- 3Given the importance of memory care, what specific training or specialized certifications do your staff members undergo to support residents with cognitive needs?
- 4How do you monitor and maintain professional standards for your transportation and driving staff to ensure residents feel comfortable and respected during outings?
- 5What does a typical daily activity schedule look like to keep residents engaged and connected with one another?
- 6In the event of a medical emergency, what is your immediate response process, and how do you keep family members informed during those critical moments?
Personalized based on this facility's data
Key Review Excerpts
“I took my son to Game Farm park in Auburn Wa. While we’re there we seen a male patient with one of the caregivers (caregivers name is Bernard). We were only there for about 30 minutes because the patient kept exposing himself to urinate on the trail and on the playground. When I confronted Bernard for allowing the patient to continue to do this (he would just stand there and watch him or would look over quickly and go back on his phone) he told me that the patient would get very violent and phys”
“The best company ever ❤️ welcoming receptionist ready to listen and best place you can enjoy working.”
“Very welcoming reception with a friendly professional team of staff.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Jul 31, 2025Inspection
Findings indicate ongoing issues with provider documentation, safety maintenance, and fiscal management for clients.
Provider failed to retain receipts for purchases over $25 for Client 3 and had an incident where staff used client funds for personal meals.
Provider failed to maintain water temperature below 120F in Client 2's home, failed to address unsanitary shower conditions for Client 3, and failed to address exposed electrical wiring/outlets in Client 3's home.
Provider failed to update IISP for Client 1 (fluid intake), Client 2 (sodium/fluid restrictions), and Client 3 (community protection/jingle bells/staff room use).
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit ils.agency
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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