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Supported Living

Integrated Living Services

Families consistently rate this highly — reviewers highlight welcoming and professional reception staff. Schedule a visit to confirm the fit.

655 W. Smith St., Suite 207, Kent, WA 98032Licensed & Active
Source: WA DSHS — view official record
Google rating
4.5/5

based on 18 Google reviews

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What this means for your family

While the facility is praised for its professional and welcoming reception staff, the recent report regarding inadequate supervision of a resident in a public park is a significant concern. Families should inquire about the company's protocols for community outings and staff-to-resident ratios to ensure safety is prioritized outside of the facility.

Google Reviews

Google Reviews

18 reviews on Google
Integrated Living Services receives high praise for its welcoming reception and professional staff, though the lack of detailed feedback in many reviews makes it difficult to assess daily operations. Recent concerns have been raised regarding the supervision of residents during community outings and the conduct of company drivers.

Quality Themes

Tap a score for details
FoodN/AStaff8.0CleanN/AActivitiesN/AMedsN/AMemoryN/AComms7.0ValueN/A

Strengths

  • Welcoming and professional reception staff
  • Helpful and supportive team environment
  • Responsive management

Concerns

  • Inadequate supervision of residents in public spaces
  • Poor driving conduct by company staff

Rating Trends

Tap a year to see what changed

2345.0'17(3)5.05.0'20(1)5.03.3'23(3)5.04.0'25(4)5.0'26(2)

Distribution · 18 analyzed

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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I noticed your reception team is frequently praised for being so welcoming; how do they help new residents feel at home during their first few weeks here?
  • 2Since your management team is known for being very responsive, what is the best way for us to communicate any concerns or feedback once our loved one moves in?
  • 3How do you ensure residents are well-supported and supervised when they are spending time in the common areas or communal spaces?
  • 4We understand that your team provides transportation for residents; what kind of safety training or oversight is in place for staff who operate company vehicles?
  • 5What does a typical daily schedule look like for residents, and how do you encourage participation in activities throughout the day?
  • 6In the event of a medical concern or emergency, what is your protocol for notifying family members and coordinating with outside healthcare providers?

Personalized based on this facility's data


Key Review Excerpts

Very welcoming reception with a friendly professional team of staff.

Visitor/Family member · 2022★★★★★

Great place with great people, they are all there to help!

Visitor/Family member · 2019★★★★★
Source: 18 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

1total
7deficiencies
Mar 22, 2023Inspection

There are two separate documents: one is a summary letter stating all deficiencies were corrected as of 02/07/2024, and the other is the detailed Statement of Deficiencies from the March 2023 inspection.

Mandated reporting to law enforcementWAC 388-101-4160

Provider failed to report a physical injury to Client 5 (bruising on back/buttocks) to law enforcement as required.

Nurse delegationWAC 388-101D-0160

Provider allowed staff to perform nursing tasks (topical medication application) without valid nurse delegation instructions or required consents.

Mandated reporting to the departmentWAC 388-101-4150

Provider failed to immediately report to CRU regarding Client 5's urgent care visit for unexplained bruising and a physical altercation with a housemate.

Client health services supportWAC 388-101D-0150

Provider failed to implement health supports: Client 3 missed annual physical, Client 4 missed mammogram, Client 5's gluten-free diet not implemented.

Development of the individual instruction and support planWAC 388-101D-0210

Client 5's Individual Instruction and Support Plan (IISP) failed to include instructions for their doctor-ordered gluten-free diet.

Treatment of clientsWAC 388-101D-0130

Provider installed window frosting and restrictive heater covers in client homes without consent or clinical justification.

Physical and safety requirementsWAC 388-101D-0170

Safety hazards found including hot water exceeding 120F, blocked windows, missing light bulbs, and missing evacuation plans.

Contact

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References & Resources

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