Hillside Assisted Living
Families consistently rate this highly — reviewers highlight warm, professional, and empathetic staff. Schedule a visit to confirm the fit.
based on 17 Google reviews
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What this means for your family
This facility is highly regarded for its warm staff and quality dining, making it a comfortable home for many. However, given the serious concerns regarding emergency response times and the facility's defensive communication style, we recommend asking specifically about their fall response protocols and how they handle family feedback during your tour.
Google Reviews
Google Reviews
17 reviews on Google“Hillside Assisted Living (identified in reviews as Stafford Suites) receives high praise for its warm, professional staff and welcoming, well-maintained environment. While many families describe a positive, caring atmosphere, there are isolated but serious concerns regarding emergency response times and the facility's responsiveness to negative feedback.”
Quality Themes
Tap a score for detailsStrengths
- Warm, professional, and empathetic staff
- Clean, well-maintained, and cozy facility
- High-quality, delicious meal service
- Strong sense of community among residents
Concerns
- Slow response times to resident emergencies or falls (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the strong sense of community here, what are some of the most popular daily activities that help new residents feel at home?
- 2I noticed the facility has a very cozy and well-maintained atmosphere; how do you ensure that level of cleanliness and comfort is consistently upheld for all residents?
- 3Could you walk me through your protocol for responding to resident falls or urgent health needs, and how do you ensure timely assistance in those moments?
- 4I appreciate that you actively engage with feedback online; how do you typically keep families updated and involved regarding their loved one's day-to-day well-being?
- 5The meal service is highly praised by residents; how do you accommodate individual dietary preferences or special nutritional needs in your dining program?
- 6What steps are currently being taken to improve communication between the staff and family members to ensure everyone stays well-informed?
Personalized based on this facility's data
Key Review Excerpts
“The Stafford Suites staff are a fantastic team who show love and care to their residents. The chef makes amazingly delicious meals. The facilities are clean, warm, organized, spacious, and well-maintained.”
“Terrible care givers a resident fell and it took forever for them to come help and when they did they did not calm or comfort or anything treated him like cattle”
“The thing I like most about living here the staff are warm, professional, helpful, and loving. The food is good too! I’ve been here almost 4 years and my fellow residents are positive and caring.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Oct 9, 2025FireCleanReport
Inspection conducted regarding complaint #195230 concerning smoking areas. Inspector found no IFC violations observed during the follow-up inspection. The facility established a designated smoking area and added new signage.
Sep 22, 2025Inspection
A separate follow-up letter indicates all deficiencies were confirmed corrected as of 12/05/2025.
Facility failed to ensure 7 of 7 sampled residents were verbally informed and given a copy of the facility's policy regarding Medicaid as a payment source with a signed/dated acknowledgement.
Facility failed to ensure 1 of 6 sampled staff completed an initial TB skin test within three days of hire.
Facility failed to ensure 2 of 2 residents using oxygen received it as ordered, including missing physician orders and incorrect oxygen flow rates.
Facility failed to document blood thinner/insulin risks or catheter removal on Service Plans for 4 of 4 residents.
Facility failed to assess safety for a medical device (bedrail) for 1 resident and failed to conduct safe smoking assessments for 6 residents.
Sep 16, 2025Fire
Inspection on 9/9/2025 resulted in a 'Disapproved' status, but a follow-up document dated 9/16/2025 indicates all previous violations were corrected and the facility status is now 'Approved'.
Extension cord used as permanent wiring in room 104.
Penetrations in fire-resistance-rated construction found in staff break room above door and basement by holiday storage.
Emergency light across from room 213 failed to operate on backup power.
A table and chair were blocking the means of egress in the dinning area.
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit hillside-al.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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