Nursing HomeMedicaid Medicare 5-star

Tockwotton on the Waterfront

Strong Medicare quality ratings; public reviewers often praise resort-like, clean, and well-maintained facility. Still worth an in-person visit.

500 Waterfront Drive, East Providence, RI 02914|52 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.5/5

based on 190 Google reviews

(401) 272-5280 Directions Website

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

1 Medicare penalty on record

Source: Medicare data

What this means for your family

Tockwotton on the Waterfront has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: resort-like, clean, and well-maintained facility and highly effective physical and occupational therapy. Review the component ratings and current source records before deciding.

Google Reviews

190 public Google reviews available

Tockwotton on the Waterfront is widely praised for its resort-like aesthetics, cleanliness, and strong rehabilitation services. While many families report excellent experiences with staff, there are recurring, serious concerns regarding understaffing, lack of responsiveness to call buttons, and inconsistent care in the memory unit.

Quality Themes

Tap a score for details

Strengths

Resort-like, clean, and well-maintained facility
Highly effective physical and occupational therapy
Beautiful waterfront location and common areas
Welcoming and professional atmosphere for visitors

Concerns

Understaffing leading to neglect or slow response times (mentioned by 4 reviewers)
Inadequate care and safety in the memory unit (mentioned by 2 reviewers)
Poor communication from administrative/admissions staff (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 139 analyzed

117

How They Respond to Reviews

23%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1Given the beautiful waterfront location, what specific outdoor activities or programs are available for residents to enjoy the views and common areas?
2I noticed that communication is a top priority for families; what is the standard process for keeping us updated on our loved one's daily health and well-being?
3With the memory care unit being a specialized area, what specific training or safety protocols do you have in place to ensure residents there are fully supported and engaged?
4I appreciate that you actively respond to feedback online; how do you use that family input to make tangible improvements to the quality of care?
5Some families have mentioned concerns regarding response times; what is your current procedure for ensuring that residents receive timely assistance when they press their call buttons?
6Since the physical and occupational therapy programs are highly regarded here, how are these services integrated into a resident's daily routine to help them maintain their independence?

Personalized based on this facility's data

Key Review Excerpts

“The facility is spotless, the resources they provide for short term rehabilitation are perfect for my husbands needs at this time. The patient menu was very impressive. Physical therapy is seven days a week.”

Rehab patient's wife · 2023★★★★★

“My father in law has been in this facility since before covid. He was okay at first but over the past 6 months he has been wasting away. He is hardly coherent and his overall care has gone down hill.”

Long-term resident's family · 2022★☆☆☆☆

“Horrible place. They did not assist my aunt who escaped from the memory secure facility and was found hours later. She ended up falling and breaking her hip after being under there care.”

Memory care family member · 2024★☆☆☆☆

Source: 139 Google reviews in the current analysis set; Google reports 190 total

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.17hrs

Registered nurses for medical care

Total Nursing

4.96hrs

All nurses + aides combined

Staff Turnover

36%

Lower is better (< 30% = good)

RN Turnover

50%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility3.2%

Better than Avg

Here

3.2%

19.4%

22.6%

Providence

21.8%

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.1%

15.7%

Providence

12.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on antipsychotic medication

↓ Lower is better

This Facility22.8%

Mixed vs Avgs

Here

22.8%

15.5%

22.8%

Providence

24.0%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility13.4%

Better than Avg

Here

13.4%

19.5%

16.7%

Providence

16.9%

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

95.2%

Providence

95.4%

Residents needing more daily help over time

↓ Lower is better

This Facility15.1%

Mixed vs Avgs

Here

15.1%

14.4%

19.7%

Providence

18.3%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility5.1%

Worse than Avg

Here

5.1%

1.6%

2.0%

Providence

1.7%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility78.5%

Mixed vs Avgs

Here

78.5%

81.8%

77.9%

Providence

75.5%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility80.7%

Better than Avg

Here

80.7%

79.8%

78.2%

Providence

78.1%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

13findings in history

1penalty

Latest survey: 5 · near RI avg (8.7)

2 complaint-triggered findings

$8,628 in fines

Families have filed complaints that triggered inspections, resulting in deficiencies for medication errors and care quality standards. The facility shows recurring issues with medication management, dietary services, and care planning across multiple surveys from 2023-2025. While all deficiencies have reported correction dates, the pattern of repeated problems in core care areas, including a recent complaint about significant medication errors, suggests ongoing quality challenges that warrant careful consideration during your visit.

Feb 25, 2025Complaint2 findings

0760Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Feb 13, 2025Routine7 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Feb 29, 2024Routine2 findings

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jan 13, 2023Routine2 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

Federal Penalties

Fine

Feb 13, 2025

$8,628

Ownership & Operations

Who Operates This Facility

Owner / Operator

Tockwotton on the Waterfront

Organization Type

nonprofit

Ownership & Management

Key personnel

Allen, GregoryOfficer / DirectorAtchison, JamesOfficer / DirectorBarham, LonnieOfficer / DirectorBone, ArthurOfficer / DirectorBoss, AlyssaOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(401) 272-5280

tockwotton.org

500 Waterfront Drive

East Providence, RI 02914

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

190 reviews from families & visitors

Official Website

Visit tockwotton.org

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.