Tockwotton on the Waterfront
Strong Medicare quality ratings; families often praise resort-like, clean, and well-maintained facility. Still worth an in-person visit.
based on 190 Google reviews
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What this means for your family
Tockwotton offers an exceptionally beautiful environment and high-quality physical therapy, making it a strong contender for short-term rehab. However, families should exercise caution and conduct thorough due diligence regarding the memory care unit, as multiple reports of safety lapses and staffing shortages suggest inconsistent oversight.
Google Reviews
Google Reviews
190 reviews on Google“Tockwotton on the Waterfront is widely praised for its resort-like aesthetics, cleanliness, and strong rehabilitation services. While many families report excellent experiences with staff, there are recurring, serious concerns regarding understaffing, lack of responsiveness to call buttons, and inconsistent care in the memory unit.”
Quality Themes
Tap a score for detailsStrengths
- Resort-like, clean, and well-maintained facility
- Highly effective physical and occupational therapy
- Beautiful waterfront location and common areas
- Welcoming and professional atmosphere for visitors
Concerns
- Understaffing leading to neglect or slow response times (mentioned by 4 reviewers)
- Inadequate care and safety in the memory unit (mentioned by 2 reviewers)
- Poor communication from administrative/admissions staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 139 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the beautiful waterfront location, what specific outdoor activities or programs are available for residents to enjoy the views and common areas?
- 2I noticed that communication is a top priority for families; what is the standard process for keeping us updated on our loved one's daily health and well-being?
- 3With the memory care unit being a specialized area, what specific training or safety protocols do you have in place to ensure residents there are fully supported and engaged?
- 4I appreciate that you actively respond to feedback online; how do you use that family input to make tangible improvements to the quality of care?
- 5Some families have mentioned concerns regarding response times; what is your current procedure for ensuring that residents receive timely assistance when they press their call buttons?
- 6Since the physical and occupational therapy programs are highly regarded here, how are these services integrated into a resident's daily routine to help them maintain their independence?
Personalized based on this facility's data
Key Review Excerpts
“The facility is spotless, the resources they provide for short term rehabilitation are perfect for my husbands needs at this time. The patient menu was very impressive. Physical therapy is seven days a week.”
“My father in law has been in this facility since before covid. He was okay at first but over the past 6 months he has been wasting away. He is hardly coherent and his overall care has gone down hill.”
“Horrible place. They did not assist my aunt who escaped from the memory secure facility and was found hours later. She ended up falling and breaking her hip after being under there care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections, resulting in deficiencies for medication errors and care quality standards. The facility shows recurring issues with medication management, dietary services, and care planning across multiple surveys from 2023-2025. While all deficiencies have reported correction dates, the pattern of repeated problems in core care areas, including a recent complaint about significant medication errors, suggests ongoing quality challenges that warrant careful consideration during your visit.
Feb 25, 2025Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Feb 13, 2025Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Feb 29, 2024Routine2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 13, 2023Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Federal Penalties
Fine
Feb 13, 2025
$8,628
Ownership & Operations
Who Operates This Facility
Tockwotton on the Waterfront
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
190 reviews from families & visitors
Official Website
Visit tockwotton.org
Medicare data downloads
Original nursing home datasets
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