Nursing HomeMedicaid

Steere House Nursing and Rehabilitation Center

Strong Medicare quality ratings; public reviewers often praise highly effective rehabilitation therapy. Still worth an in-person visit.

100 Borden Street, Upper South Providence · Providence, RI 02903|120 beds|Licensed & active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

4.0/5

based on 50 Google reviews

(401) 454-7970 Directions Website

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

3 Medicare penalties on record

Staff turnover reported at 17%

Source: Medicare data

What this means for your family

Steere House Nursing and Rehabilitation Center has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: highly effective rehabilitation therapy and compassionate end-of-life and hospice care. Review the component ratings and current source records before deciding.

Google Reviews

52 public Google reviews available

Steere House Nursing and Rehabilitation Center receives polarized feedback, with many families praising the compassionate, attentive care provided by nursing and rehab staff, particularly for long-term and end-of-life stays. However, there are serious, recurring reports of neglect, poor communication, and unprofessional behavior from some staff members, which have caused significant distress for some families. Prospective families should weigh the strong rehabilitation outcomes against the inconsistent quality of daily care and responsiveness noted by others.

Quality Themes

Tap a score for details

Strengths

Highly effective rehabilitation therapy
Compassionate end-of-life and hospice care
Clean and well-maintained facility
Dedicated and warm nursing staff

Concerns

Neglect and lack of basic patient care (mentioned by 4 reviewers)
Poor communication with family members (mentioned by 3 reviewers)
Unprofessional or rude staff behavior (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 52 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given the high staffing rating, how do you ensure that staff members consistently maintain a warm and professional demeanor when interacting with residents and their families?
2Could you walk me through your communication process for keeping family members updated on their loved one’s daily health status and any changes in care?
3With the recent focus on improving health inspection outcomes, what specific steps is the facility taking to ensure that basic daily care needs are consistently met for every resident?
4I’ve heard wonderful things about your rehabilitation therapy program; how do you integrate those therapy goals into the resident's daily routine and activities?
5In the event of a medical emergency, what is the protocol for stabilizing a resident and how quickly are family members typically notified?
6What opportunities are available for residents to socialize and participate in group activities to ensure they feel engaged and part of the community here?

Personalized based on this facility's data

Key Review Excerpts

“She built relationships with the staff and they were Like family to here. She would say to Wendy, I need a hug. She passed away with her family by her side and the staff asked if they could come in and say good bye. They cried”

Long-term resident's family · 2025★★★★★

“The staff, activities and the care she got was top of the line. When she went there from another facility I felt free to actually take a vacation knowing she would be just fine.”

Long-term resident's family · 2022★★★★★

Source: 52 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.93hrs

Registered nurses for medical care

Total Nursing

4.64hrs

All nurses + aides combined

Staff Turnover

17%

Lower is better (< 30% = good)

RN Turnover

20%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Similar to Avg

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.8%

17.2%

Providence

15.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on antipsychotic medication

↓ Lower is better

This Facility28.6%

Worse than Avg

Here

28.6%

15.4%

22.8%

Providence

23.7%

Residents needing more daily help over time

↓ Lower is better

This Facility11.8%

Better than Avg

Here

11.8%

13.9%

19.6%

Providence

18.4%

Residents vaccinated for the flu

↑ Higher is better

This Facility90.8%

Worse than Avg

Here

90.8%

95.5%

95.2%

Providence

95.6%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility97.1%

Better than Avg

Here

97.1%

93.5%

94.1%

Providence

93.3%

Residents whose walking got worse

↓ Lower is better

This Facility13.3%

Better than Avg

Here

13.3%

14.1%

16.8%

Providence

15.4%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility89.0%

Better than Avg

Here

89.0%

82.0%

79.0%

Providence

76.0%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility78.7%

Mixed vs Avgs

Here

78.7%

79.8%

78.2%

Providence

78.2%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.2%

Better than Avg

Here

1.2%

1.6%

2.0%

Providence

1.9%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

15findings in history

3penalties

Latest survey: 5 · near RI avg (8.7)

3 complaint-triggered findings

$85,654 in fines

Families have filed complaints that triggered inspections, leading to deficiencies in resident protection from abuse and accident prevention in 2024. The facility shows recurring issues with infection control, medication labeling, and fire safety systems across multiple surveys. While all deficiencies have correction dates, the pattern of repeated problems in key safety areas warrants careful consideration during your visit.

Mar 5, 2026Routine5 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

Nov 4, 2024Routine3 findings

0805Immediate jeopardy · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jul 30, 2024Complaint3 findings

0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Nov 30, 2023Routine4 findings

0726Actual harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Nov 4, 2024

$35,165

Fine

Jul 30, 2024

$42,588

Fine

Nov 30, 2023

$7,901

Ownership & Operations

Who Operates This Facility

Owner / Operator

Steere House Nursing and Rehabilitation Center

Organization Type

nonprofit

Ownership & Management

Key personnel

Higgins, ChelsieW-2 Managing EmployeePlante, NicoleW-2 Managing EmployeeRichard, JulieW-2 Managing EmployeeOwens, NormaOfficer / DirectorRichard, JulieOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(401) 454-7970

steerehouse.org

100 Borden Street

Providence, RI 02903

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

50 reviews from families & visitors

Official Website

Visit steerehouse.org

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.