Steere House Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise highly effective rehabilitation therapy. Still worth an in-person visit.
based on 50 Google reviews
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What this means for your family
Steere House is highly regarded for its rehabilitation and end-of-life care, with many families reporting deep, personal connections with the staff. However, because there are serious, recurring reports of neglect and communication failures, we strongly recommend that you visit frequently and maintain active, daily contact with the nursing team to ensure your loved one's needs are being met.
Google Reviews
Google Reviews
50 reviews on Google“Steere House Nursing and Rehabilitation Center receives polarized feedback, with many families praising the compassionate, attentive care provided by nursing and rehab staff, particularly for long-term and end-of-life stays. However, there are serious, recurring reports of neglect, poor communication, and unprofessional behavior from some staff members, which have caused significant distress for some families. Prospective families should weigh the strong rehabilitation outcomes against the inconsistent quality of daily care and responsiveness noted by others.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation therapy
- Compassionate end-of-life and hospice care
- Clean and well-maintained facility
- Dedicated and warm nursing staff
Concerns
- Neglect and lack of basic patient care (mentioned by 4 reviewers)
- Poor communication with family members (mentioned by 3 reviewers)
- Unprofessional or rude staff behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 52 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the high staffing rating, how do you ensure that staff members consistently maintain a warm and professional demeanor when interacting with residents and their families?
- 2Could you walk me through your communication process for keeping family members updated on their loved one’s daily health status and any changes in care?
- 3With the recent focus on improving health inspection outcomes, what specific steps is the facility taking to ensure that basic daily care needs are consistently met for every resident?
- 4I’ve heard wonderful things about your rehabilitation therapy program; how do you integrate those therapy goals into the resident's daily routine and activities?
- 5In the event of a medical emergency, what is the protocol for stabilizing a resident and how quickly are family members typically notified?
- 6What opportunities are available for residents to socialize and participate in group activities to ensure they feel engaged and part of the community here?
Personalized based on this facility's data
Key Review Excerpts
“I entered hardly able to walk and left 7 days later walking with only the help of a cane. I have nothing but compliments for the facility and all the caregivers and staff.”
“She built relationships with the staff and they were Like family to here. She would say to Wendy, I need a hug. She passed away with her family by her side and the staff asked if they could come in and say good bye. They cried”
“The staff, activities and the care she got was top of the line. When she went there from another facility I felt free to actually take a vacation knowing she would be just fine.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections, leading to deficiencies in resident protection from abuse and accident prevention in 2024. The facility shows recurring issues with infection control, medication labeling, and fire safety systems across multiple surveys. While all deficiencies have correction dates, the pattern of repeated problems in key safety areas warrants careful consideration during your visit.
Mar 5, 2026Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Nov 4, 2024Routine3
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 30, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nov 30, 2023Routine4
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Nov 4, 2024
$35,165
Fine
Jul 30, 2024
$42,588
Fine
Nov 30, 2023
$7,901
Ownership & Operations
Who Operates This Facility
Steere House Nursing and Rehabilitation Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit steerehouse.org
Medicare data downloads
Original nursing home datasets
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