Nursing HomeMedicaid Medicare 5-star

Eastgate Nursing & Rehabilitation Center

Strong Medicare quality ratings; public reviewers often praise effective short-term rehabilitation therapy. Still worth an in-person visit.

198 Waterman Avenue, East Providence, RI 02914|60 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.1/5

based on 41 Google reviews

(401) 431-2087 Directions Website

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What this means for your family

Eastgate Nursing & Rehabilitation Center has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: effective short-term rehabilitation therapy and engaging activities and social programs. Review the component ratings and current source records before deciding.

Google Reviews

42 public Google reviews available

Eastgate Nursing & Rehabilitation Center receives polarized feedback, with many families praising the facility for its effective rehabilitation programs and compassionate staff. However, there are serious, recurring reports regarding poor hygiene, neglectful personal care, and unprofessional communication from management. While some families feel their loved ones are treated like family, others have documented distressing incidents involving medical mismanagement and lack of responsiveness.

Quality Themes

Tap a score for details

Strengths

Effective short-term rehabilitation therapy
Engaging activities and social programs
Clean and well-maintained facility environment
Compassionate staff members in specific departments

Concerns

Neglectful personal care and poor hygiene practices (mentioned by 2 reviewers)
Unprofessional, rude, or dismissive communication from staff and management (mentioned by 4 reviewers)
Poor quality or unappealing food service (mentioned by 2 reviewers)
Issues with admissions process and lack of transparency (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 42 analyzed

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1Given that your team is active in responding to feedback online, what is your current process for addressing family concerns or communication gaps when they arise?
2I noticed the facility has a strong reputation for rehabilitation therapy; how do you ensure that same level of attentive, compassionate care carries over into daily personal hygiene and grooming routines?
3Could you walk me through how you manage medication administration and ensure accuracy, especially given the importance of consistency in that area?
4Since dining is such a central part of daily life, what steps are you taking to improve the variety and quality of the meals served to residents?
5With a capacity of 60 residents, how do you foster a sense of community through your social programs, and how do you encourage residents to participate in those activities?
6How do you handle medical emergencies or urgent health changes during evening and weekend hours when administrative staff may not be on-site?

Personalized based on this facility's data

Key Review Excerpts

“Left my mom in pee from shoulders to knees with dripping wet brief, sent her to ED with stool to her ankles( according to the hospital), they threw away her clothes.”

Long-term resident's family · 2025★☆☆☆☆

“The only thing I have a complaint about is the food that is served. Sometimes, it is not even recognizable as to what it even is and for most part, goes uneaten.”

Long-term resident's family · 2025★★★★☆

“I personally witnessed a staff worker practically Force feeder and started to choke I had to run out of the room and get a nurse for assistance”

Long-term resident's family · 2025★☆☆☆☆

Source: 42 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.75hrs

Registered nurses for medical care

Total Nursing

3.42hrs

83%

All nurses + aides combined

Staff Turnover

39%

Lower is better (< 30% = good)

RN Turnover

27%

Lower is better (< 30% = good)

Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility3.6%

Better than Avg

Here

3.6%

12.1%

15.7%

Providence

12.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on antipsychotic medication

↓ Lower is better

This Facility25.0%

Worse than Avg

Here

25.0%

15.5%

22.8%

Providence

24.0%

Residents whose walking got worse

↓ Lower is better

This Facility8.8%

Better than Avg

Here

8.8%

15.3%

17.7%

Providence

16.6%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

93.7%

Providence

93.1%

Residents needing more daily help over time

↓ Lower is better

This Facility13.6%

Better than Avg

Here

13.6%

14.4%

19.7%

Providence

18.4%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility17.6%

Better than Avg

Here

17.6%

19.4%

22.6%

Providence

21.4%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility95.1%

Better than Avg

Here

95.1%

81.8%

77.9%

Providence

75.1%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility97.1%

Better than Avg

Here

97.1%

79.8%

78.2%

Providence

77.6%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

2.0%

Providence

1.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

15findings in history

Latest survey: 4 · well below RI avg (8.7)

1 complaint-triggered findings

Eastgate Nursing & Rehabilitation Center has 13 deficiencies across recent inspections, with families filing complaints about medication errors and accident prevention. The most frequent issues involve medication management, infection control, and resident care planning. All deficiencies have correction dates from the facility, though medication errors appeared in multiple surveys, indicating ongoing challenges in pharmacy services that families should discuss during visits.

Feb 19, 2026Routine6 findings

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Nov 21, 2024Routine6 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Mar 1, 2024Complaint1 finding

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Dec 1, 2023Routine2 findings

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Eastgate Nursing & Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Health Concepts, Ltd.

Chain Size

5 facilities nationwide

Chain avg rating: 4.0/5 · Rank 1 of 5 (Highest rating)

Ownership & Management

Owners

Ryan, David

Owner

33%

Ryan, Kevin

Owner

33%

Ryan, Sally

Owner

33%

Key personnel

Arnold, KellyW-2 Managing EmployeeBiswas, AnnaW-2 Managing EmployeeRichards, AlanW-2 Managing EmployeeCarragher, TerryOfficer / DirectorRyan, DavidOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(401) 431-2087

healthconceptsltd.com

198 Waterman Avenue

East Providence, RI 02914

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

41 reviews from families & visitors

Official Website

Visit healthconceptsltd.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.