Eastgate Nursing & Rehabilitation Center
Strong Medicare quality ratings; families often praise effective short-term rehabilitation therapy. Still worth an in-person visit.
based on 31 Google reviews
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What this means for your family
While Eastgate has a strong reputation for rehabilitation and activities, the recent reports of neglect and poor communication are significant red flags. If you consider this facility, perform unannounced visits at different times of the day and specifically ask management about their protocols for hygiene and infection control to ensure your loved one's safety.
Google Reviews
Google Reviews
31 reviews on Google“Eastgate Nursing & Rehabilitation Center receives polarized feedback, with many families praising the facility for its effective rehabilitation programs and compassionate staff. However, there are serious, recurring reports regarding poor hygiene, neglectful personal care, and unprofessional communication from management. While some families feel their loved ones are treated like family, others have documented distressing incidents involving medical mismanagement and lack of responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Effective short-term rehabilitation therapy
- Engaging activities and social programs
- Clean and well-maintained facility environment
- Compassionate staff members in specific departments
Concerns
- Neglectful personal care and poor hygiene practices (mentioned by 2 reviewers)
- Unprofessional, rude, or dismissive communication from staff and management (mentioned by 4 reviewers)
- Poor quality or unappealing food service (mentioned by 2 reviewers)
- Issues with admissions process and lack of transparency (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that your team is active in responding to feedback online, what is your current process for addressing family concerns or communication gaps when they arise?
- 2I noticed the facility has a strong reputation for rehabilitation therapy; how do you ensure that same level of attentive, compassionate care carries over into daily personal hygiene and grooming routines?
- 3Could you walk me through how you manage medication administration and ensure accuracy, especially given the importance of consistency in that area?
- 4Since dining is such a central part of daily life, what steps are you taking to improve the variety and quality of the meals served to residents?
- 5With a capacity of 60 residents, how do you foster a sense of community through your social programs, and how do you encourage residents to participate in those activities?
- 6How do you handle medical emergencies or urgent health changes during evening and weekend hours when administrative staff may not be on-site?
Personalized based on this facility's data
Key Review Excerpts
“Left my mom in pee from shoulders to knees with dripping wet brief, sent her to ED with stool to her ankles( according to the hospital), they threw away her clothes.”
“The only thing I have a complaint about is the food that is served. Sometimes, it is not even recognizable as to what it even is and for most part, goes uneaten.”
“I personally witnessed a staff worker practically Force feeder and started to choke I had to run out of the room and get a nurse for assistance”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Eastgate Nursing & Rehabilitation Center has 13 deficiencies across recent inspections, with families filing complaints about medication errors and accident prevention. The most frequent issues involve medication management, infection control, and resident care planning. All deficiencies have correction dates from the facility, though medication errors appeared in multiple surveys, indicating ongoing challenges in pharmacy services that families should discuss during visits.
Feb 19, 2026Routine6
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nov 21, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 1, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Dec 1, 2023Routine4
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Apr 13, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 7, 2022Routine3
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Eastgate Nursing & Rehabilitation Center
for profit
Chain Affiliation
Health Concepts, Ltd.
5 facilities nationwide
Chain avg rating: 4.0/5 · Rank 1 of 5 (Best)
Ownership & Management
Owners
Ryan, David
Owner
Ryan, Kevin
Owner
Ryan, Sally
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit healthconceptsltd.com
Medicare data downloads
Original nursing home datasets
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