Thunder Care and Rehabilitation
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 41 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (15 vs median 6.0)
- High staff turnover (63%)
- High RN turnover (57%)
Bottom 25% in OK · Critically understaffed (RN) · Worst in IHS MANAGEMENT CONSULTANTS chain · $30,137 in fines · Abuse citation
What this means for your family
This facility has a long history of severe complaints regarding patient neglect, hygiene, and communication. We strongly advise families to look elsewhere, as multiple reviewers have documented consistent failures in basic care and responsiveness.
Google Reviews
Google Reviews
41 reviews on Google“Thunder Care and Rehabilitation faces severe and consistent criticism regarding patient neglect, hygiene, and communication failures. Multiple families report instances of unaddressed medical needs, such as delayed medication and untreated injuries, alongside a facility environment described as unsanitary and poorly managed.”
Quality Themes
Tap a score for detailsStrengths
- Select individual nursing staff members noted as caring
- Some staff observed working hard despite management issues
Concerns
- Failure to answer phones or facilitate communication with families (mentioned by 6 reviewers)
- Neglect of basic hygiene and patient cleanliness (mentioned by 5 reviewers)
- Medication management errors and delays (mentioned by 3 reviewers)
- Understaffing and slow response times (mentioned by 3 reviewers)
- Unsanitary facility conditions (urine odors, filth) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent feedback regarding communication delays, what is your specific protocol for ensuring families receive timely updates about their loved one's condition?
- 2I noticed some concerns regarding hygiene and facility cleanliness; could you walk me through your daily cleaning schedule and how you monitor the sanitation of resident rooms?
- 3With the current staffing levels, what measures are in place to ensure that call lights are answered promptly and that residents receive assistance with basic hygiene needs in a timely manner?
- 4Can you explain your internal process for medication administration and how you verify that dosages are delivered accurately and on schedule?
- 5I see that you have responded to some online feedback; how does your management team use family input to improve the quality of care and daily operations?
- 6What does a typical day look like for a resident here, and how do you ensure they are engaged in meaningful activities outside of their room?
Personalized based on this facility's data
Key Review Excerpts
“My ex husband, was sent there, without family having any say. He was there 3 days, fell 4x, was made to lie in his bed with urine and feces for more than 5 hours.”
“My mother has been there a little over a week and so far she has yet to get her medicine on time if at all, the rooms are filthy and dusty and she has been left in bed after she soiled herself for hours!!!!”
“I walked in and the administrator was talking loud, using curse words at the staff. I would not want my relative near her”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Thunder Care and Rehabilitation has serious ongoing issues with protecting residents from abuse and neglect, with multiple family complaints filed in 2025 and 2024. The facility also shows recurring problems with medication management, basic care assistance, and infection control across multiple years. While the facility reports correcting deficiencies, the pattern of repeated violations in critical safety areas raises significant concerns about sustained quality improvements.
Oct 16, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 7, 2025Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Apr 24, 2025Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 14, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Oct 9, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jul 26, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Payment Denial
Aug 7, 2025
21-day denial
Fine
Feb 14, 2025
$30,137
Ownership & Operations
Who Operates This Facility
Thunder Care and Rehabilitation
for profit
Chain Affiliation
Ihs Management Consultants
5 facilities nationwide
Chain avg rating: 2.0/5 · Rank 5 of 5 (Worst)
Ownership & Management
Owners
Bk Strategies LLC
Owner · Organization
Reed, Bart
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit thundercareandrehab.com
Medicare data downloads
Original nursing home datasets
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