Alden Long Grove Rehab &hc Ctr
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 103 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (1/5 stars)
Above average in IL · Below recommended RN staffing · Chain outperformer · $24,898 in fines
What this means for your family
This facility offers a dedicated and compassionate care team that many residents find life-changing for rehabilitation and long-term comfort. However, families should be aware of significant administrative hurdles; ensure you have a direct point of contact and verify all medication and admission details in writing, as communication and organizational errors are recurring themes.
Google Reviews
Google Reviews
103 reviews on Google“Alden Long Grove is a facility where experiences are sharply divided between praise for the compassionate, hands-on nursing staff and significant concerns regarding administrative communication and facility maintenance. While many long-term residents and rehab patients highlight the kindness of CNAs and nurses, other families report major issues with admission processes, unresponsive management, and an outdated, aging building. Families should be aware that while the quality of daily care is often highly rated by residents, the administrative and facility-related aspects frequently draw criticism.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing and CNA staff
- Effective physical therapy and rehabilitation programs
- Supportive social services department
- Resident-centered, family-like atmosphere
Concerns
- Facility is outdated, run-down, and in need of repairs (mentioned by 12 reviewers)
- Poor administrative communication and unreturned phone calls (mentioned by 8 reviewers)
- Unpleasant odors (urine) in common areas (mentioned by 5 reviewers)
- Inconsistent or poor quality of food (mentioned by 6 reviewers)
- Reports of medication errors or mismanagement (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 99 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1With the current staffing rating being a primary focus, what specific steps are you taking to ensure consistent, high-quality care for residents throughout the day and night?
- 2I noticed some feedback regarding the facility's physical environment; are there any upcoming renovation or maintenance plans to update the living spaces?
- 3How does your administrative team ensure that family members receive timely updates and clear communication regarding their loved one's care?
- 4What protocols are in place to ensure accuracy and safety when managing and administering daily medications for residents?
- 5I’ve read positive things about your physical therapy programs; could you walk me through how you tailor these activities to keep residents engaged and active on a daily basis?
- 6What is your process for monitoring and maintaining cleanliness in common areas to ensure a comfortable and fresh environment for everyone?
Personalized based on this facility's data
Key Review Excerpts
“I had many setbacks but the nurses and management were quick to help. Happy to say after 10 months of staying at Alden getting my strength back (went in to Alden in a wheelchair, walked out unassisted), I had my liver transplant and am home doing great.”
“The building is old and does need updating. The care is good. I wish they would remodel bc their staff is amazing. I try to recommend people here but they don’t Ike how it looks but the care is so good.”
“My father was admitted here short term, but also has medical needs. He had been there only five days until I could not take it any longer and took him out. I will bullet point all of the problems because there’s too many… Incorrect medication on a daily basis.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed eight complaints resulting in federal deficiencies, indicating ongoing concerns about care quality at this facility. The most recurring issues involve accident prevention and safety supervision, medication management, and assistance with daily living activities like bathing and eating. While the facility has corrected past violations, the pattern of complaint-triggered deficiencies suggests families should carefully evaluate current conditions during visits and ask specific questions about safety protocols and staffing.
Mar 10, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 24, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 10, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Dec 4, 2024Routine4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Administration Deficiencies
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Nov 22, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Aug 26, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Federal Penalties
Fine
Mar 10, 2026
$158,650
Fine
Nov 22, 2024
$10,465
Fine
Jun 24, 2024
$14,433
Ownership & Operations
Who Operates This Facility
Alden Long Grove Rehab &hc Ctr
for profit
Chain Affiliation
The Alden Network
27 facilities nationwide
Chain avg rating: 2.4/5 · Rank 8 of 27
Ownership & Management
Owners
The Alden Group, Ltd.
Owner · Organization
Audra Elisco Grantor Tr Dated 11/02/2004
Owner (parent company) · Organization
Lauren Magnusson Grantor Tr Dated 11/02/2004
Owner (parent company) · Organization
Randi Schullo Grantor Tr Dated 11/02/2004
Owner (parent company) · Organization
Elisco, Arin
Owner (parent company)
Elisco, Charles
Owner (parent company)
Magnusson, Garrett
Owner (parent company)
Magnusson, Paige
Owner (parent company)
Schullo, Joseph
Owner (parent company)
Schullo, Nicole
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
103 reviews from families & visitors
Official Website
Visit aldenlonggrove.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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Aliya of Palatine
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