Alden Estates of Evanston
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 61 Google reviews
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What this means for your family
While the facility has a strong reputation for physical therapy and comfortable accommodations, recent feedback indicates a concerning decline in responsiveness and basic hygiene. When touring, we strongly recommend observing the response time to call lights and checking the cleanliness of the hallways on the second floor to ensure the facility meets your standards for care.
Google Reviews
Google Reviews
61 reviews on Google“Alden Estates of Evanston receives highly polarized reviews, with many families praising the facility for its effective physical therapy and compassionate nursing staff during successful rehabilitation stays. However, a significant number of recent reviewers report serious concerns regarding neglect, slow response times to call lights, and poor hygiene, suggesting a decline in consistency and quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Beautiful, well-maintained facility
- High-quality, varied meal options
- Compassionate and attentive individual staff members
Concerns
- Slow response times to call lights and requests for assistance (mentioned by 5 reviewers)
- Poor hygiene and strong odors of urine in hallways (mentioned by 3 reviewers)
- Inattentive or dismissive administrative and nursing staff (mentioned by 4 reviewers)
- Neglect of basic care needs including toileting (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 63 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the quality of the physical and occupational therapy here; how do you tailor those programs to a resident's specific recovery goals?
- 2Since the facility is so beautifully maintained, what are the specific protocols in place to ensure all common areas and resident rooms stay fresh and clean throughout the day?
- 3How does the nursing team manage call lights and requests for assistance during the busier shifts to ensure no resident is left waiting?
- 4What is the process for communicating important medical updates or changes in care from the nursing staff to the family members?
- 5We are interested in the dining experience; could you tell us more about how the meal options are varied and how residents participate in mealtime?
- 6In the event of a medical emergency during the night, what is the immediate protocol for notifying both the medical team and the family?
Personalized based on this facility's data
Key Review Excerpts
“Regardless of need, every resident is put in a diaper, as staff can take up to an hour to respond to call lights--even for basic restroom assistance. By the end of the hallway on the second floor, there was a strong odor of urine.”
“The therapy was excellent, the food was good, and the doctors and nursing staff were outstanding. I highly recommend it for anyone in need of quality rehabilitation care.”
“The cna's do not care and act like you are such an inconvenience as they are all by the desk chatting. They do not even acknowledge you as you are standing right there. I could not get my father out of there fast enough. Plus it stinks in there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
3
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Alden Estates of Evanston has 14 deficiencies across 5 surveys, with families filing 2 complaints that triggered investigations. The main issues involve fire safety systems, quality of care (including accident prevention and wound care), and resident rights. All deficiencies have correction dates, though fire safety problems with sprinkler systems have recurred multiple times across different surveys, suggesting potential ongoing maintenance challenges.
Dec 19, 2025Routine4
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 7, 2025Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Provide properly protected cooking facilities.
Jun 9, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 19, 2024Routine8
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 5, 2023Complaint1
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Feb 9, 2023Routine1
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Alden Estates of Evanston
for profit
Chain Affiliation
The Alden Network
27 facilities nationwide
Chain avg rating: 2.4/5 · Rank 4 of 27
Ownership & Management
Owners
The Alden Group, Ltd.
Owner · Organization
Audra Elisco Grantor Tr Dated 11/02/2004
Owner (parent company) · Organization
Lauren Magnusson Grantor Tr Dated 11/02/2004
Owner (parent company) · Organization
Randi Schullo Grantor Tr Dated 11/02/2004
Owner (parent company) · Organization
Elisco, Arin
Owner (parent company)
Elisco, Charles
Owner (parent company)
Magnusson, Garrett
Owner (parent company)
Magnusson, Paige
Owner (parent company)
Schullo, Joseph
Owner (parent company)
Schullo, Nicole
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit aldenestatesofevanston.com
Medicare data downloads
Original nursing home datasets
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