Thousand Oaks Post Acute, LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 64 Google reviews
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What this means for your family
This facility is an excellent choice for patients requiring intensive physical or occupational therapy, as the rehab team is frequently cited as a major strength. However, families must remain vigilant regarding patient safety and property, as there are documented patterns of slow response to call lights and missing personal items.
Google Reviews
Google Reviews
64 reviews on Google“Thousand Oaks Post Acute is highly regarded by many families for its exceptional physical therapy and rehabilitation services, which frequently lead to significant patient progress. While many reviewers praise the warm, attentive nursing staff and the pleasant courtyard, there are serious, recurring allegations regarding patient safety, specifically involving unaddressed bed sores and slow response times to call lights. Families should weigh the excellent rehab outcomes against reports of inconsistent staffing and issues with personal property security.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and physical therapy teams
- Attentive and compassionate nursing staff
- Clean and well-maintained facility with a beautiful courtyard
- High-quality, varied food and dining options
Concerns
- Slow response times to call lights and nursing requests (mentioned by 3 reviewers)
- Issues with patient safety and development of bed sores (mentioned by 3 reviewers)
- Loss or theft of patient personal belongings (mentioned by 2 reviewers)
- Inconsistent cleanliness or unpleasant odors in certain areas (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 62 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy and rehab teams; could you tell us more about how they work with residents to regain their strength?
- 2With the beautiful courtyard you have here, what kind of daily outdoor activities or social events do you organize for the residents?
- 3How does the nursing team ensure that call lights are answered promptly, especially during the busier night shifts?
- 4What specific protocols do your nurses follow to ensure skin integrity and prevent the development of pressure sores for residents?
- 5Could you explain your process for tracking and securing residents' personal belongings to make sure nothing gets lost or misplaced?
- 6In the event of a medical emergency after hours, what is the immediate procedure for contacting doctors and ensuring rapid care?
Personalized based on this facility's data
Key Review Excerpts
“He came in with bed sores which they were able to heal. They were able to improve his appetite. They were able to improve his overall condition in a short amount of time.”
“The physical therapists are fantastic, they work with him 2x a day plus he gets occupational therapy. He also tells me the food is very good.”
“The staff at Thousand Oaks Post Acute go above & beyond. Our 91 yr old mother has friends and is active & engaged with life, more now, than ever!”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed multiple complaint reports triggering 16 deficiencies, indicating ongoing concerns with this facility's care quality. The most recurring problems involve resident assessment and care planning, fire safety systems, and resident rights protections. While all deficiencies show correction dates, the pattern of repeated issues across multiple surveys and recent complaint-driven citations through December 2025 suggests persistent care challenges that families should carefully investigate before choosing this facility.
Mar 2, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 17, 2025Complaint6
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 28, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Administration Deficiencies
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Apr 25, 2025Routine10
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Apr 8, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Dec 10, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Federal Penalties
Fine
Dec 17, 2025
$20,703
Ownership & Operations
Who Operates This Facility
Thousand Oaks Post Acute, LLC
for profit
Ownership & Management
Owners
Abby Gl LLC
Owner · Organization
Ellie LLC
Owner · Organization
Sims, James
Owner
Cruz, Julio
Owner (parent company)
Lynch, Jose
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
64 reviews from families & visitors
Official Website
Visit thousandoakspostacute.com
Medicare data downloads
Original nursing home datasets
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