The Reserve at Thousand Oaks

This report details a complaint investigation regarding rodent control at the facility. The allegation was that staff did not ensure the kitchen was kept free of rodents. After a thorough investigation, the department found insufficient evidence to support the allegation, resulting in it being deemed Unsubstantiated.

This report details a complaint investigation regarding allegations of inaccurate resident reappraisal and failure to provide comprehensive billing statements. The investigation found that there was insufficient evidence to support the allegations, and the complaint was deemed unsubstantiated.

This report details a complaint investigation regarding allegations of inaccurate resident reappraisal and failure to provide comprehensive billing statements. The investigation found that there was insufficient evidence to support the allegations, and the complaint was deemed unsubstantiated.

The facility underwent an unannounced annual inspection conducted by Licensing Program Analysts. The inspection covered physical plant areas, resident rooms, common spaces, and reviewed resident and personnel records, as well as medication storage. No deficiencies were cited during this inspection.

The report details an investigation into three allegations: staff not safeguarding grounds, staff not providing a safe environment, and staff not safeguarding personal belongings. For all three allegations, the investigator found insufficient evidence to corroborate the claims, deeming them unsubstantiated at this time.

The inspection identified four deficiencies across three different CCR sections. One Type A deficiency was cited regarding dangerously high hot water temperatures in resident rooms, posing an immediate safety risk. Additionally, three Type B deficiencies were noted concerning facility maintenance (leaking ceiling), sanitation (flies in the kitchen), and safety protocols for residents with dementia (accessible tools and detergent).