The Reserve at Thousand Oaks
Families consistently rate this highly — reviewers highlight exceptionally friendly and professional sales and touring staff. Schedule a visit to confirm the fit.
based on 56 Google reviews
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What this means for your family
The Reserve is an excellent choice for seniors seeking a vibrant, social, and beautifully maintained community with a highly professional sales and intake team. However, families should perform rigorous due diligence regarding medication administration protocols and insist on a clear, written communication plan for when a resident transitions to hospice care.
Google Reviews
Google Reviews
56 reviews analyzed“The Reserve at Thousand Oaks is highly regarded for its warm, welcoming atmosphere and exceptionally friendly staff, particularly during the move-in and touring process. While many families praise the vibrant social community and beautiful grounds, there are serious allegations regarding medication management errors and a lack of communication during hospice care.”
Quality Themes
Tap a score for detailsStrengths
- Exceptionally friendly and professional sales and touring staff
- Vibrant social community and active resident engagement
- Beautifully maintained grounds and clean facilities
- Welcoming and inclusive atmosphere for new residents
Concerns
- Inadequate communication with families during hospice care (mentioned by 2 reviewers)
- Issues with medication administration and oversight
- Inconsistent food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, frequently naming specific staff members and acknowledging details about residents. For negative reviews, the owner avoids defensiveness and instead provides direct contact information for management to resolve issues privately.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to feedback from the community; how does that commitment to listening translate to how you handle day-to-day resident needs?
- 2The social community here seems so vibrant and active; could you walk us through some of the specific resident engagement programs or daily activities that a new resident might participate in?
- 3We want to ensure we are always in the loop regarding our loved one's well-being; what is your specific process for keeping families updated, especially during sensitive times like hospice or transitions in care?
- 4Could you explain the protocols your team uses for medication administration and how you ensure there is consistent oversight to prevent any errors?
- 5The grounds and facilities look beautifully maintained; how does the staff ensure that the cleanliness and high standards of the building are upheld across all resident areas?
- 6In the event of a medical emergency or a change in health status during the night, what are the specific steps the on-site staff takes to manage care and notify the family?
Personalized based on this facility's data
Key Review Excerpts
“The Sale Director Justin Broome was very knowledgeable and answered everyone of my questions with such care, concern and empathy. He gave me a great tour.”
“I’ve unfortunately noticed that when a resident moves into Hospice, the levels of appropriate treatment and communication decline. I’m listed as the POA. Yet, to date Ive never receive updates or calls regarding the patient or their condition.”
“The Reserve has given me friendships, activities, entertainment, good food and a lovely apartment. I’m very happy that I made the moving from Santa Monica.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Jan 28, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Nov 6, 2025ComplaintClean
This report details a complaint investigation regarding rodent control at the facility. The allegation was that staff did not ensure the kitchen was kept free of rodents. After a thorough investigation, the department found insufficient evidence to support the allegation, resulting in it being deemed Unsubstantiated.
Oct 28, 2025ComplaintClean
This report details a complaint investigation regarding allegations of inaccurate resident reappraisal and failure to provide comprehensive billing statements. The investigation found that there was insufficient evidence to support the allegations, and the complaint was deemed unsubstantiated.
Oct 28, 2025ComplaintClean
This report details a complaint investigation regarding allegations of inaccurate resident reappraisal and failure to provide comprehensive billing statements. The investigation found that there was insufficient evidence to support the allegations, and the complaint was deemed unsubstantiated.
Jul 15, 2025InspectionClean
The facility underwent an unannounced annual inspection conducted by Licensing Program Analysts. The inspection covered physical plant areas, resident rooms, common spaces, and reviewed resident and personnel records, as well as medication storage. No deficiencies were cited during this inspection.
Apr 3, 2025ComplaintClean
The report details an investigation into three allegations: staff not safeguarding grounds, staff not providing a safe environment, and staff not safeguarding personal belongings. For all three allegations, the investigator found insufficient evidence to corroborate the claims, deeming them unsubstantiated at this time.
Jul 16, 2024InspectionClean
The inspection identified four deficiencies across three different CCR sections. One Type A deficiency was cited regarding dangerously high hot water temperatures in resident rooms, posing an immediate safety risk. Additionally, three Type B deficiencies were noted concerning facility maintenance (leaking ceiling), sanitation (flies in the kitchen), and safety protocols for residents with dementia (accessible tools and detergent).
Apr 23, 2024OtherClean
The inspection was an unannounced Case Management – Incident visit to follow up on a self-reported incident from 04/08/2024. The investigator found no immediate health and safety hazards during the visit. No citations were issued.
Ownership & Operations
Who Operates This Facility
Msl Community Management Llc/the Reserve Msl LLC
SPENCER, ELIZABETH
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit mbkseniorliving.com
Medicare data downloads
Original nursing home datasets
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