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Assisted Living

Belmont Village Thousand Oaks

Families consistently rate this highly — reviewers highlight engaging enrichment programs like circle of friends. Schedule a visit to confirm the fit.

3680 N Moorpark Rd, Thousand Oaks, CA 91360158 bedsLicensed & Active
Google rating
4.3/5

based on 48 Google reviews

5
4
3
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Belmont Village Thousand Oaks Assisted Living in Thousand Oaks, CA — Street View
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What this means for your family

This facility offers excellent social programming and a beautiful environment that can greatly benefit a senior's mental engagement. However, families must exercise extreme vigilance regarding medical oversight and staffing levels, as multiple recent reviews report serious failures in communication and basic medical care.

Google Reviews

Google Reviews

48 reviews on Google
Families often praise the facility for its beautiful environment and the engaging 'Circle of Friends' enrichment programs. However, there are serious, recurring allegations regarding severe understaffing, poor communication from management, and lapses in medical care and hygiene.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean4.0Activities9.0Meds2.0Memory4.0Comms2.0Value3.0

Strengths

  • Engaging enrichment programs like Circle of Friends
  • Beautiful and welcoming community atmosphere
  • Kind and professional frontline staff
  • High level of resident socialization and activities

Concerns

  • Chronic understaffing and high staff turnover (mentioned by 3 reviewers)
  • Poor communication from management to families (mentioned by 3 reviewers)
  • Inconsistent food quality (mentioned by 3 reviewers)
  • Issues with medication management and medical oversight (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(1)'21(1)'23(3)'25(6)

Distribution · 50 analyzed

5
37
4
5
3
2
2
0
1
6

How They Respond to Reviews

93%response rate
Good

The owner provides highly personalized and empathetic responses to detailed reviews, often mentioning specific staff members and programs like 'Circle of Friends.' However, they rely on repetitive templates for short or star-only reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the Circle of Friends program; could you tell us more about how residents participate in these types of enrichment activities?
  • 2How does the management team ensure that families are kept consistently updated on their loved one's well-being and daily changes?
  • 3What specific protocols are in place to ensure medication administration is handled accurately and monitored closely every day?
  • 4Could you describe the current dining experience and what steps are being taken to ensure consistent food quality and variety for all residents?
  • 5In the event of a medical emergency after hours, what is the immediate process for staff response and family notification?
  • 6We noticed the team is very active in responding to community feedback; how does the facility use resident and family input to improve things like cleanliness and staffing?

Personalized based on this facility's data


Key Review Excerpts

My dad has been living at Belmont for 4 1/2 years. It warms my heart to hear him say that he and is happy, safe, and especially when he calls Belmont Village his HOME.

Long-term resident's family · 2025★★★★★

As a former teacher, mom really enjoyed the organization and structure provided by the Circle of Friends program: always something to do, always something new to learn, organized in a daily schedule that she could understand that kept her active and engaged throughout the day.

Deceased resident's family · 2025★★★★★

The programming for Circle of Friends and the Neighborhood (memory care) is top notch. Collette who is in charge of this aspect is beyond helpful and amazing.

Resident's family · 2023★★★★★
Source: 48 Google reviews

State Inspection History

State Inspections

Source: CA Community Care Licensing Division

27total
8 Type A— immediate health risk
7 Type B— non-compliance
Clean record— no deficiencies found
Mar 12, 2026Other
Clean

The facility underwent a Case Management - Incident visit to follow up on two self-reported incidents. The LPA reviewed documentation and interviewed staff and residents regarding allegations of inappropriate staff conduct and alleged sexual assault. No deficiencies were cited at this time.

Jan 28, 2026Other
Clean

The facility underwent an unannounced Case Management visit focusing on Policy Development and Implementation related to a Stipulation and Waiver. The LPA reviewed various records, including MARs, observation reports, and audit documentation. No deficiencies were cited during this visit.

Jan 28, 2026Other
Clean

The facility underwent an unannounced Case Management visit focusing on Policy Development and Implementation related to a Stipulation and Waiver. The LPA reviewed various records, including MARs, observation reports, and audit documentation. No deficiencies were cited during this visit.

Jan 6, 2026Complaint
Clean

This report details an investigation into a complaint regarding delayed response to call bells. The investigation found that the allegation was unsubstantiated due to insufficient evidence. While staff acknowledged occasional short-staffing, the facility reported that all calls are addressed promptly, and no extended wait times were confirmed during the visit.

Nov 17, 2025Other
Clean

FACILITY EVALUATION REPORT

Jun 24, 2025Inspection
Clean

The facility underwent a required annual inspection conducted by the LPA. The report indicates that the facility was found to be in compliance with Title 22 regulations, and no citations were issued during the visit.

Feb 20, 2025Complaint
Clean

COMPLAINT INVESTIGATION REPORT

Feb 14, 2025Complaint
Clean

This report details a complaint investigation regarding staff timeliness in seeking medical attention for a resident. The investigation reviewed medical records and facility documents related to the allegation. Ultimately, the allegation was deemed Unsubstantiated due to insufficient evidence to prove the alleged violation occurred.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bmsh I Belmont to Gp LLC; Belmont Three LLC

Administrator

CYNTIA DRACHENBERG

Source: State licensing data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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