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Strong Medicare quality ratings; public reviewers often praise clean, well-maintained facility. Still worth an in-person visit.
based on 38 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record
The Willows at Fritz Farm has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: clean, well-maintained facility and effective and intensive therapy services. Review the component ratings and current source records before deciding.
The Willows at Fritz Farm receives highly polarized reviews, with many families praising the facility's cleanliness, therapy services, and friendly staff, while others report severe neglect and communication failures. While some families describe a warm, home-like environment, multiple critical reviews cite serious issues including unaddressed pain, delayed call-light responses, and the development of bed sores. Families should be aware of this significant inconsistency in care quality when considering this facility.
Quality Themes
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Concerns
Rating Trends
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Distribution · 39 analyzed
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Key Review Excerpts
“The staff is amazing, the office, nurses, kitchen, everyone that works there is just so caring and helpful. If I have a question they always get back to me with an answer.”
“The staff is VERY rude and unprofessional. None of them ever knew what was going on when we asked questions. The nurses did not communicate from day shift to night shift. My grandma left this place with a bed sore.”
“She would press her call light and staff would not come to her room until 30-45 mins later. One nurse said “you need 3 people to stand you up and we don’t have 3 people here so you aren’t getting up”.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
The Willows at Fritz Farm shows a concerning pattern with 10 deficiencies across 3 surveys, with no complaint-triggered issues. The most frequent problems involve resident rights violations, food safety and nutrition standards, and safety hazards. While all deficiencies have correction dates, the facility had a significant cluster of 6 violations in their most recent 2025 survey after years without issues, suggesting potential declining oversight or management changes that families should investigate further.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
The Willows at Fritz Farm
for profit
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 92 of 120
Owners
Continental Merger Sub LLC
Owner (parent company) · Organization
Northstar Healthcare Income INC
Owner (parent company) · Organization
Northstar Healthcare Income Operating Partnership Lp
Owner (parent company) · Organization
Trilogy Holdings Nt-Hci, LLC
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
38 reviews from families & visitors
Official Website
Visit willowsatfritzfarm.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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