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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 39 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · 3 findings in latest survey
The Willows at Fritz Farm has a middle-range Medicare overall rating. Strengths include clean, well-maintained facility. Some reviewers note concerns about neglect and delayed response to call lights (mentioned by 3 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
The Willows at Fritz Farm receives highly polarized reviews, with many families praising the facility's cleanliness, therapy services, and friendly staff, while others report severe neglect and communication failures. While some families describe a warm, home-like environment, multiple critical reviews cite serious issues including unaddressed pain, delayed call-light responses, and the development of bed sores. Families should be aware of this significant inconsistency in care quality when considering this facility.
Quality Themes
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Concerns
Rating Trends
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Distribution · 40 analyzed
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Key Review Excerpts
“The staff is amazing, the office, nurses, kitchen, everyone that works there is just so caring and helpful. If I have a question they always get back to me with an answer.”
“The staff is VERY rude and unprofessional. None of them ever knew what was going on when we asked questions. The nurses did not communicate from day shift to night shift. My grandma left this place with a bed sore.”
“She would press her call light and staff would not come to her room until 30-45 mins later. One nurse said “you need 3 people to stand you up and we don’t have 3 people here so you aren’t getting up”.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
The Willows at Fritz Farm shows a concerning pattern with 10 deficiencies across 3 surveys, with no complaint-triggered issues. The most frequent problems involve resident rights violations, food safety and nutrition standards, and safety hazards. While all deficiencies have correction dates, the facility had a significant cluster of 6 violations in their most recent 2025 survey after years without issues, suggesting potential declining oversight or management changes that families should investigate further.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
The Willows at Fritz Farm
for profit
Trilogy Health Services
123 facilities nationwide
Chain avg rating: 4.0/5 · Rank 92 of 120
Owners
Continental Merger Sub LLC
Owner (parent company) · Organization
Northstar Healthcare Income INC
Owner (parent company) · Organization
Northstar Healthcare Income Operating Partnership Lp
Owner (parent company) · Organization
Trilogy Holdings Nt-Hci, LLC
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
39 reviews from families & visitors
Official Website
Visit willowsatfritzfarm.com
Medicare data downloads
Original nursing home datasets
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