The Willows at Fritz Farm
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 36 Google reviews
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What this means for your family
The Willows at Fritz Farm offers excellent physical therapy and a clean, modern environment, which many families appreciate for short-term rehab. However, there is a persistent pattern of serious complaints regarding clinical neglect and poor communication. We strongly advise families to observe the facility during off-peak hours and ask specific questions about their protocol for call-light response times and pain management coordination.
Google Reviews
Google Reviews
36 reviews on Google“The Willows at Fritz Farm receives highly polarized reviews, with many families praising the facility's cleanliness, therapy services, and friendly staff, while others report severe neglect and communication failures. While some families describe a warm, home-like environment, multiple critical reviews cite serious issues including unaddressed pain, delayed call-light responses, and the development of bed sores. Families should be aware of this significant inconsistency in care quality when considering this facility.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective and intensive therapy services
- Warm and welcoming common areas
- Engaging activities and events
Concerns
- Neglect and delayed response to call lights (mentioned by 3 reviewers)
- Poor medication management and pain control (mentioned by 3 reviewers)
- Staff unprofessionalism and lack of communication (mentioned by 3 reviewers)
- Development of bed sores under facility care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the common areas are; what kind of social activities or special events do you have planned for the residents this month?
- 2How does the nursing team ensure that call lights are answered promptly, especially during the night shifts?
- 3Can you walk us through your process for managing medications and ensuring that pain management is handled consistently for every resident?
- 4What specific protocols do you have in place to monitor skin integrity and prevent the development of pressure sores?
- 5How do the nurses and caregivers communicate updates or changes in a resident's condition to their family members?
- 6In the event of a medical emergency after hours, what is the immediate procedure for contacting doctors and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The staff is amazing, the office, nurses, kitchen, everyone that works there is just so caring and helpful. If I have a question they always get back to me with an answer.”
“The staff is VERY rude and unprofessional. None of them ever knew what was going on when we asked questions. The nurses did not communicate from day shift to night shift. My grandma left this place with a bed sore.”
“She would press her call light and staff would not come to her room until 30-45 mins later. One nurse said “you need 3 people to stand you up and we don’t have 3 people here so you aren’t getting up”.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Willows at Fritz Farm shows a concerning pattern with 10 deficiencies across 3 surveys, with no complaint-triggered issues. The most frequent problems involve resident rights violations, food safety and nutrition standards, and safety hazards. While all deficiencies have correction dates, the facility had a significant cluster of 6 violations in their most recent 2025 survey after years without issues, suggesting potential declining oversight or management changes that families should investigate further.
Apr 4, 2025Routine6
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 16, 2020Routine1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 7, 2019Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Ownership & Operations
Who Operates This Facility
The Willows at Fritz Farm
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 92 of 120
Ownership & Management
Owners
Continental Merger Sub LLC
Owner (parent company) · Organization
Northstar Healthcare Income INC
Owner (parent company) · Organization
Northstar Healthcare Income Operating Partnership Lp
Owner (parent company) · Organization
Trilogy Holdings Nt-Hci, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit willowsatfritzfarm.com
Medicare data downloads
Original nursing home datasets
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