Bluegrass Care & Rehabilitation Center
Strong Medicare quality ratings; families often praise highly skilled and encouraging therapy department. Still worth an in-person visit.
based on 117 Google reviews
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What this means for your family
While the therapy department is consistently praised for helping patients regain strength, the facility has a pattern of serious safety and hygiene concerns. If you are considering this facility, we strongly recommend conducting an unannounced visit to check the cleanliness of the rooms and asking specifically about their protocols for call light response times and medication administration.
Google Reviews
Google Reviews
117 reviews on Google“Bluegrass Care & Rehabilitation Center receives highly polarized feedback, with many reviewers praising the therapy department and specific staff members, while others report severe neglect and poor facility conditions. Families considering this facility should be aware of recurring complaints regarding slow response times to call lights, hygiene issues, and medication management errors. While some families feel their loved ones are treated like family, others have had traumatic experiences involving inadequate care and communication.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and encouraging therapy department
- Warm, compassionate nursing and administrative staff
- Strong focus on resident activities and social engagement
- Responsive management team for some families
Concerns
- Slow or non-existent response to call lights (mentioned by 6 reviewers)
- Poor facility cleanliness and persistent odors (mentioned by 6 reviewers)
- Medication management errors or delays (mentioned by 5 reviewers)
- Missing personal items and laundry issues (mentioned by 3 reviewers)
- Inadequate staffing levels, particularly on weekends (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 118 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that communication loop to address concerns from families in real-time?
- 2With the therapy department being such a standout feature here, how do you integrate those rehabilitative goals into the residents' daily social and activity schedules?
- 3I understand staffing levels can fluctuate; what specific protocols do you have in place to ensure call lights are answered promptly, especially during weekend shifts?
- 4Cleanliness and environment are top priorities for us; could you walk me through your daily housekeeping schedule and how you manage odor control in common areas and resident rooms?
- 5Given the importance of medication accuracy, what double-check systems or technology do you use to ensure residents receive the right doses at the right times?
- 6How do you keep track of personal belongings and laundry to ensure items don't go missing, and what is the process if something does get misplaced?
Personalized based on this facility's data
Key Review Excerpts
“My relative was at Bluegrass for rehabilitation after a surgery. Our experience was very poor. CNAs are understaffed and can take near an hour to respond to call lights. Another relative provided nearly all of the personal care due to poor care.”
“My husband is in there. Daughter stopped in other day cock roaches ant ants all over room. Him and his bed. They do nothing as little as they can. Terrible place.”
“I spent many years trying to keep my mom at home because I heard stories of nursing facilities. After 13 years of being a ft caregiver I became very ill and needed to place my mom. I was devasted & scared BUT Bluegrass Care and Rehab helped Mom and I through the transition.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bluegrass Care & Rehabilitation Center has 17 deficiencies across three surveys, with one complaint from families that triggered an inspection regarding medication management. The facility shows recurring issues with care planning and assessment, electrical systems, and various safety requirements. While all deficiencies have correction dates, problems with care planning persist across multiple surveys, suggesting ongoing challenges in this critical area.
Jul 25, 2025Routine5
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Aug 30, 2024Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 30, 2024Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 21, 2019Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Ownership & Operations
Who Operates This Facility
Bluegrass Care & Rehabilitation Center
for profit
Chain Affiliation
Signature Healthcare
68 facilities nationwide
Chain avg rating: 3.0/5 · Rank 26 of 70
Ownership & Management
Owners
Shc Lp Holdings II LLC
Owner · Organization
Jjla LLC
Owner (parent company) · Organization
Lpsnf LLC
Owner (parent company) · Organization
Spring Holdings, LLC
Owner (parent company) · Organization
Wheaten LLC
Owner (parent company) · Organization
Steier III, Elmer
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
117 reviews from families & visitors
Official Website
Visit bluegrasscareandrehab.com
Medicare data downloads
Original nursing home datasets
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