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Nursing HomeMedicaid Investigative

Hartland Park Health & Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1500 Trent Boulevard, Lexington, KY 40515150 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 148 Google reviews

5
4
3
2
1
Hartland Park Health & Rehabilitation Nursing Home in Lexington, KY — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (11 vs median 2.0)
  • High staff turnover (54%)
  • High RN turnover (56%)

Bottom 25% in KY · Critically understaffed (RN) · Worst in LYON HEALTHCARE chain · $12,925 in fines

Source: Medicare data

What this means for your family

This facility is frequently praised for its cleanliness, engaging activities, and compassionate nursing staff, making it a strong contender for many families. However, you should be aware of recurring complaints regarding administrative communication and billing transparency. We strongly recommend getting all financial and care-plan agreements in writing and establishing a clear point of contact for any concerns to avoid the issues reported by other families.

Google Reviews

Google Reviews

148 reviews on Google
Hartland Park Health & Rehabilitation receives highly polarized feedback, with many families praising the compassionate, attentive nursing staff and the clean, welcoming environment. However, significant concerns persist regarding administrative transparency, billing issues, and inconsistent responsiveness to family inquiries. While many visitors report a positive, festive atmosphere, others describe serious lapses in care, including theft of personal items and poor communication during medical transitions.

Quality Themes

Tap a score for details
Food6.0Staff8.0Clean9.0Activities9.0MedsN/AMemory8.0Comms3.0Value2.0

Strengths

  • Warm, attentive nursing and therapy staff
  • Clean, well-maintained facility
  • Welcoming front desk reception
  • Engaging activities and community events

Concerns

  • Poor communication and difficulty reaching administrative staff (mentioned by 5 reviewers)
  • Theft or loss of personal belongings (mentioned by 3 reviewers)
  • Billing and insurance processing issues (mentioned by 2 reviewers)
  • Slow response times to call lights or patient needs (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'16(3)'18(4)'20(3)'22(22)'24(47)'26(5)

Distribution · 154 analyzed

5
109
4
19
3
5
2
6
1
15

How They Respond to Reviews

75%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that the facility has a very active calendar of community events; could you walk me through what a typical day looks like for a resident here?
  • 2Given the importance of staying in the loop, what is the best way for family members to communicate with administrative staff regarding care updates or billing questions?
  • 3With the current staffing levels, what is your internal protocol for ensuring call lights are answered promptly and resident needs are addressed in a timely manner?
  • 4I see that the facility is well-maintained, but what specific security measures or inventory tracking systems do you have in place to ensure residents' personal belongings remain safe?
  • 5I appreciate that the leadership team is active in responding to feedback online; how do you use that family input to make ongoing improvements to the quality of care?
  • 6In the event of a medical emergency, what is your process for coordinating with local hospitals and ensuring that family members are notified immediately?

Personalized based on this facility's data


Key Review Excerpts

My sister was here for over six months recovering from a broken ankle. The Northpoint nursing, medical, therapy, dietary and housekeeping staff all treated her with compassion, patience and care.

Long-term resident's family · 2024★★★★★

The admissions coordinator, and Social Services are great to work with and I woul recommend this facility for re-hab and long-term care.

Rehab patient family · 2018☆☆☆☆

The office staff has lost funds from my mom’s personal account and I have spent 4 months trying to recover it. I’m still waiting. The office staff is nearly impossible to reach by phone or email.

Long-term resident's family · 2016☆☆☆☆
Source: 148 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.43hrs
57%
Registered nurses for medical care
Total Nursing
3.46hrs
84%
All nurses + aides combined
Staff Turnover
49%
Lower is better (< 30% = good)
RN Turnover
64%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

11

measures

Worse Than Avg

6

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility32.7%
Worse than Avg
Here
32.7%
US
15.3%
KY
15.5%
Fayette
14.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility25.3%
Worse than Avg
Here
25.3%
US
12.1%
KY
16.5%
Fayette
11.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility30.1%
Worse than Avg
Here
30.1%
US
19.5%
KY
29.6%
Fayette
24.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility23.7%
Worse than Avg
Here
23.7%
US
14.4%
KY
14.7%
Fayette
14.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.3%
Better than Avg
Here
99.3%
US
93.4%
KY
94.3%
Fayette
95.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility99.3%
Better than Avg
Here
99.3%
US
95.5%
KY
96.2%
Fayette
96.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility86.8%
Better than Avg
Here
86.8%
US
81.8%
KY
83.9%
Fayette
83.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility84.2%
Better than Avg
Here
84.2%
US
79.7%
KY
83.6%
Fayette
81.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.2%
Worse than Avg
Here
2.2%
US
1.6%
KY
1.7%
Fayette
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
2penalties
Well above state avg (3.4)
5 complaint-triggered
$12,925 in fines

This facility has a concerning pattern of 52 deficiencies across four surveys, with families filing five complaint-triggered reports. The most persistent issues involve medication management, care planning, and fire safety systems. Problems recur across multiple surveys, including repeated electrical safety and infection control violations, suggesting ongoing systemic challenges that warrant careful consideration before choosing this facility.

Nov 24, 2025Complaint
2
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0743Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a resident does not develop patterns of decreased social interaction and/or increased withdrawn, angry, or depressive behaviors, unless unavoidable.

Jun 13, 2025Routine
12
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Aug 16, 2024Complaint
3
0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Aug 16, 2024Routine
17
0656Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0325Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0912Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Sep 19, 2019Routine
18
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0524Potential for harm · PatternCorrected

Services Deficiencies

Ensure that gas fire places are out of the reach of patients and can be shut off if unit is working improperly.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0813Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

Federal Penalties

Fine

Aug 16, 2024

$5,092

Fine

Aug 16, 2024

$7,833

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hartland Park Health & Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Lyon Healthcare

Chain Size

14 facilities nationwide

Chain avg rating: 1.7/5 · Rank 14 of 14 (Worst)

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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