The Villa at Silverbell Estates
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 101 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (14 vs median 8.0)
- High staff turnover (52%)
Bottom 25% in MI · Below recommended RN staffing · Worst in VILLA HEALTHCARE chain · $108,662 in fines
What this means for your family
The Villa at Silverbell Estates has a dedicated core of staff that some families find excellent, particularly for long-term or memory care. However, the recurring, serious reports of patient neglect and hygiene failures are a major red flag. If you consider this facility, perform unannounced visits at different times of the day and specifically observe the cleanliness of rooms and the responsiveness of staff to call lights.
Google Reviews
Google Reviews
101 reviews on Google“The Villa at Silverbell Estates receives highly polarized feedback, with some families praising the compassionate, attentive nursing staff and successful rehab outcomes, while others report severe neglect and poor communication. Recurring complaints focus on understaffing, unhygienic conditions, and unprofessional administrative interactions. Potential families should be aware that experiences appear inconsistent and highly dependent on specific staff members or shifts.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Effective physical therapy and rehab services
- Person-centered care for long-term residents
- Clean and welcoming environment (reported by some)
Concerns
- Patient neglect and hygiene issues (e.g., left in soiled linens) (mentioned by 11 reviewers)
- Understaffing and slow response times (mentioned by 7 reviewers)
- Unprofessional or rude administrative/reception staff (mentioned by 6 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 5 reviewers)
- Poor quality of food and lack of nutritional variety (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 103 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a 1/5 CMS staffing rating; what specific steps are you taking to ensure residents receive timely assistance when they call for help?
- 2Some families have expressed concerns regarding hygiene and timely linen changes; could you walk me through your daily protocols for monitoring resident cleanliness and comfort?
- 3Given the recent feedback regarding communication, what is the best way for family members to get consistent updates on their loved one's care and reach staff directly?
- 4I see that you respond to many online reviews; how do you use that feedback to make tangible changes to the daily experience here at The Villa?
- 5Could you describe the current process for medication management and how you ensure accuracy for residents with complex health needs?
- 6What is the current approach to meal planning, and how do you accommodate residents who have specific nutritional needs or preferences?
Personalized based on this facility's data
Key Review Excerpts
“The staff is amazing. They are kind, compassionate and put the residents first. The staff seem to keep in mind that their residents have good days and not so good days.”
“My mother is paralyzed and a documented fall risk, yet staff failed to provide basic care or follow safety protocols. She was left sitting in her own feces, improperly cleaned during diaper changes, and her sores worsened.”
“The staff here were nothing short of phenomenal. From house keeping to the attending nursing staff, especially the nursing staff, right through to the Dept. heads. The care my wife received was timely and above all professional.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 25 complaint-driven deficiencies out of 55 total violations, indicating families repeatedly filed reports about care problems. The most recurring issues involve accident prevention and safety hazards, medication management errors, and infection control failures. While the facility corrects violations when cited, the persistent complaints across multiple surveys from 2023 through 2025 suggest ongoing quality concerns that warrant careful evaluation before choosing this facility.
Feb 18, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Dec 17, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 3, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 18, 2025Routine9
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 18, 2025Complaint2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 9, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Payment Denial
Jun 18, 2025
32-day denial
Fine
Apr 4, 2024
$36,030
Fine
Jun 8, 2023
$26,709
Ownership & Operations
Who Operates This Facility
The Villa at Silverbell Estates
for profit
Chain Affiliation
Villa Healthcare
18 facilities nationwide
Chain avg rating: 2.6/5 · Rank 17 of 18 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
101 reviews from families & visitors
Official Website
Visit villaatsilverbellestates.com
Medicare data downloads
Original nursing home datasets
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