The Terrace Transitional
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 83 Google reviews
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What this means for your family
The Terrace Transitional is highly regarded for its physical therapy and recreational programs, making it a strong candidate for short-term rehab. However, families should be vigilant regarding daily hygiene and medication management; we strongly recommend conducting unannounced visits and asking specifically how the facility tracks and ensures timely assistance for residents' basic needs.
Google Reviews
Google Reviews
83 reviews on Google“The Terrace Transitional receives highly polarized feedback, with many reviewers praising the dedicated therapy team and friendly staff, while others report serious lapses in basic care and communication. Families frequently highlight the facility's clean, renovated environment and effective rehab programs, but recurring complaints regarding hygiene, medication management, and staff responsiveness suggest inconsistent quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, recently renovated facility
- Warm and welcoming administrative staff
- Engaging recreational and activity programs
Concerns
- Poor communication and rude staff responsiveness (mentioned by 5 reviewers)
- Hygiene issues and failure to assist with basic needs (showering, toileting) (mentioned by 4 reviewers)
- Inconsistent medication management and wound care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 91 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It's wonderful to see how beautifully renovated the facility is; how do you ensure the rooms stay consistently clean and hygienic for the residents?
- 2We've heard great things about your physical and occupational therapy programs; how do you tailor these sessions to a resident's specific recovery goals?
- 3What is the process for communicating daily updates or changes in health status to family members to ensure we are always in the loop?
- 4How does the nursing team manage medication schedules and wound care to ensure everything is handled precisely and consistently?
- 5Can you tell us more about the daily recreational activities and how you keep the residents engaged with the community?
- 6How does the staff approach assisting residents with personal care, such as showering and toileting, to ensure their dignity and comfort?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team were so sweet and caring. This attitude from the team at the Terrace is what made dad have such a positive and amazing recovery.”
“The facility was clean and looks like it’s been renovated recently. The staff nurses and housekeeping staff were friendly and the residents seemed to really like it there.”
“They can’t figure out wound vacs and changing out a cartridge is similar to pulling a tooth”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
3
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 13 complaints triggering federal inspections, revealing recurring issues with medication management, food service quality, and resident safety. The facility has faced deficiencies across nutrition services, pharmacy operations, and accident prevention in multiple surveys from 2021-2024. While all violations show correction dates, the pattern of complaints suggests ongoing care concerns that warrant careful evaluation during your visit.
Oct 8, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 29, 2024Routine4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Aug 29, 2024Complaint11
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Dec 15, 2022Routine6
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
May 6, 2021Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Ownership & Operations
Who Operates This Facility
The Terrace Transitional
for profit
Chain Affiliation
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 178 of 328
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
83 reviews from families & visitors
Official Website
Visit theterracetransitional.com
Medicare data downloads
Original nursing home datasets
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