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Nursing HomeMedicaid Investigative

Crestwood Rehabilitation and Nursing

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3665 Brinker Avenue, Ogden, UT 8440388 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.1/5

based on 36 Google reviews

5
4
3
2
1
Crestwood Rehabilitation and Nursing Nursing Home in Ogden, UT — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (16 vs median 7)
  • High staff turnover (61%)
  • High RN turnover (69%)

Bottom 25% in UT · Below recommended RN staffing · Significantly below average staffing · $20,013 in fines

Source: Medicare data

What this means for your family

Crestwood shows potential for successful rehabilitation, but the reports of neglect and communication failures are serious red flags. If you consider this facility, insist on a tour of the actual living areas and ask for a direct contact number for nursing staff, as the main line is frequently reported as unresponsive.

Google Reviews

Google Reviews

36 reviews on Google
Crestwood Rehabilitation and Nursing receives highly polarized feedback, with some families praising the facility for compassionate care and effective rehabilitation, while others report severe neglect and poor communication. Recurring complaints highlight significant issues with phone responsiveness, cleanliness, and the quality of medical oversight. Prospective families should be aware of the stark contrast between positive experiences with specific staff members and reports of systemic failures in patient safety and basic care.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean3.0ActivitiesN/AMeds1.0MemoryN/AComms1.0ValueN/A

Strengths

  • Effective rehabilitation therapy
  • Helpful and accommodating management
  • Compassionate individual staff members
  • Clean and welcoming environment (reported by some)

Concerns

  • Chronic failure to answer phones (mentioned by 4 reviewers)
  • Neglect and poor medical oversight (mentioned by 3 reviewers)
  • Facility cleanliness and odors (mentioned by 3 reviewers)
  • Theft of personal property (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.02023(6)3.02024(10)3.12025(17)4.32026(6)

Distribution · 39 analyzed

5
21
4
1
3
0
2
1
1
16

How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given that communication is a top priority for our family, what is the most reliable way to reach the nursing station or administration if we have urgent questions?
  • 2We noticed some feedback regarding the consistency of facility cleanliness; could you walk us through your daily housekeeping schedule and how you manage sanitation in resident rooms?
  • 3With 16 recent state violations, what specific changes or quality improvement initiatives has the facility implemented to address these concerns and ensure resident safety?
  • 4How does your team ensure that personal belongings are tracked and protected, as we have some concerns about the security of items in resident rooms?
  • 5Can you describe your process for medication management and how you ensure that residents receive their prescriptions accurately and on time?
  • 6What does a typical day look like for residents in terms of social engagement and activities, and how do you encourage participation for those who might be more reserved?

Personalized based on this facility's data


Key Review Excerpts

The staff at Crestwood Rehabilitation and Nursing were wonderful for the nine and a half months that I was a resident. I dont know what I would have done without there patients. They took a broken man and made him whole again.

Rehab patient · 2025★★★★★

My mother has been a resident of Crestwood for two years. Over that time, my mom has had a variety of issues that the staff either forgets to act upon or does eventually get done, with my mom having to repeatedly remind and ask for help.

Long-term resident's family · 2025☆☆☆☆

This place is horrible. The employees will steal your families items, money, phone, their filthy,the food cold. They never answer their phones. They hardly even help when you need them.

Family member · 2023☆☆☆☆
Source: 36 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.37hrs
50%
Registered nurses for medical care
Total Nursing
2.65hrs
65%
All nurses + aides combined
Staff Turnover
60%
Lower is better (< 30% = good)
RN Turnover
60%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

1

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.8%
Better than Avg
Here
13.8%
US
19.5%
UT
24.7%
Weber
34.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.5%
Better than Avg
Here
4.5%
US
15.3%
UT
16.8%
Weber
19.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility14.8%
Better than Avg
Here
14.8%
US
19.4%
UT
21.8%
Weber
20.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.5%
Better than Avg
Here
97.5%
US
93.4%
UT
97.1%
Weber
92.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility16.1%
Worse than Avg
Here
16.1%
US
15.5%
UT
14.6%
Weber
11.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility13.5%
Mixed vs Avgs
Here
13.5%
US
12.1%
UT
16.5%
Weber
18.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility91.4%
Mixed vs Avgs
Here
91.4%
US
79.8%
UT
91.0%
Weber
91.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility92.9%
Mixed vs Avgs
Here
92.9%
US
81.8%
UT
93.8%
Weber
87.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
UT
0.8%
Weber
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
1penalties
Well above state avg (9.1)
7 complaint-triggered
$20,013 in fines

This facility has a concerning pattern with 44 deficiencies across 6 surveys, including 6 complaint-triggered issues where families filed reports about safety hazards, abuse reporting, and food service problems. Recurring problems span resident assessments and care planning, medication management, and nutrition services. While all deficiencies show correction dates, the high volume and complaint history suggest ongoing operational challenges that warrant careful evaluation during your visit.

Apr 27, 2026Complaint
1
0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Dec 30, 2025Complaint
3
0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0807Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

May 1, 2024Complaint
2
0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

Jan 29, 2024Routine
13
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0770Potential for harm · PatternCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0775Potential for harm · IsolatedCorrected

Administration Deficiencies

Keep complete, dated laboratory records in the resident's record.

0779Potential for harm · IsolatedCorrected

Administration Deficiencies

Keep signed and dated reports of x-rays and other diagnostic services in the residents record.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jul 26, 2023Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Apr 25, 2022Routine
18
0880Immediate jeopardy · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0885Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Report COVID19 data to residents and families.

0583Potential for harm · PatternCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0923Potential for harm · PatternCorrected

Environmental Deficiencies

Have enough outside ventilation via a window or mechanical ventilation, or both.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

Federal Penalties

Fine

Jan 29, 2024

$10,839

Ownership & Operations

Who Operates This Facility

Owner / Operator

Crestwood Rehabilitation and Nursing

Organization Type

for profit

Chain Affiliation

Chain Name

Beaver Valley Hospital

Chain Size

5 facilities nationwide

Chain avg rating: 2.0/5 · Rank 2 of 5

Ownership & Management

Owners

Burwell, James

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Burwell, Nicole

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Carter, Mark

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Carter, Shauna

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Myers, Katie

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Swain, Holly

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Swain, Jared

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Langford, ScottOfficer / DirectorCottonwood Healthcare LLCManagerCrestwood Rehabilitation and Nursing LLCManagerMyers, WalterManagerPearce, ForrestManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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