Crestwood Rehabilitation and Nursing
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 36 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (16 vs median 7)
- High staff turnover (61%)
- High RN turnover (69%)
Bottom 25% in UT · Below recommended RN staffing · Significantly below average staffing · $20,013 in fines
What this means for your family
Crestwood shows potential for successful rehabilitation, but the reports of neglect and communication failures are serious red flags. If you consider this facility, insist on a tour of the actual living areas and ask for a direct contact number for nursing staff, as the main line is frequently reported as unresponsive.
Google Reviews
Google Reviews
36 reviews on Google“Crestwood Rehabilitation and Nursing receives highly polarized feedback, with some families praising the facility for compassionate care and effective rehabilitation, while others report severe neglect and poor communication. Recurring complaints highlight significant issues with phone responsiveness, cleanliness, and the quality of medical oversight. Prospective families should be aware of the stark contrast between positive experiences with specific staff members and reports of systemic failures in patient safety and basic care.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy
- Helpful and accommodating management
- Compassionate individual staff members
- Clean and welcoming environment (reported by some)
Concerns
- Chronic failure to answer phones (mentioned by 4 reviewers)
- Neglect and poor medical oversight (mentioned by 3 reviewers)
- Facility cleanliness and odors (mentioned by 3 reviewers)
- Theft of personal property (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that communication is a top priority for our family, what is the most reliable way to reach the nursing station or administration if we have urgent questions?
- 2We noticed some feedback regarding the consistency of facility cleanliness; could you walk us through your daily housekeeping schedule and how you manage sanitation in resident rooms?
- 3With 16 recent state violations, what specific changes or quality improvement initiatives has the facility implemented to address these concerns and ensure resident safety?
- 4How does your team ensure that personal belongings are tracked and protected, as we have some concerns about the security of items in resident rooms?
- 5Can you describe your process for medication management and how you ensure that residents receive their prescriptions accurately and on time?
- 6What does a typical day look like for residents in terms of social engagement and activities, and how do you encourage participation for those who might be more reserved?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Crestwood Rehabilitation and Nursing were wonderful for the nine and a half months that I was a resident. I dont know what I would have done without there patients. They took a broken man and made him whole again.”
“My mother has been a resident of Crestwood for two years. Over that time, my mom has had a variety of issues that the staff either forgets to act upon or does eventually get done, with my mom having to repeatedly remind and ask for help.”
“This place is horrible. The employees will steal your families items, money, phone, their filthy,the food cold. They never answer their phones. They hardly even help when you need them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 44 deficiencies across 6 surveys, including 6 complaint-triggered issues where families filed reports about safety hazards, abuse reporting, and food service problems. Recurring problems span resident assessments and care planning, medication management, and nutrition services. While all deficiencies show correction dates, the high volume and complaint history suggest ongoing operational challenges that warrant careful evaluation during your visit.
Apr 27, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Dec 30, 2025Complaint3
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 1, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Jan 29, 2024Routine13
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Keep complete, dated laboratory records in the resident's record.
Administration Deficiencies
Keep signed and dated reports of x-rays and other diagnostic services in the residents record.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 26, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 25, 2022Routine18
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Report COVID19 data to residents and families.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Have enough outside ventilation via a window or mechanical ventilation, or both.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Federal Penalties
Fine
Jan 29, 2024
$10,839
Ownership & Operations
Who Operates This Facility
Crestwood Rehabilitation and Nursing
for profit
Chain Affiliation
Beaver Valley Hospital
5 facilities nationwide
Chain avg rating: 2.0/5 · Rank 2 of 5
Ownership & Management
Owners
Burwell, James
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Burwell, Nicole
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Carter, Mark
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Carter, Shauna
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Myers, Katie
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Swain, Holly
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Swain, Jared
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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