South Ogden Post-Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 117 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (1/5 stars)
- High staff turnover (57%)
Bottom 25% in UT · Meets national RN staffing standard · Worst in CASCADES HEALTHCARE chain · $264,268 in fines · Special Focus Facility (CMS)
What this means for your family
This facility features a highly regarded rehabilitation team and active community engagement, which can be beneficial for short-term recovery. However, the recurring, serious reports of neglect and medication errors are a major red flag. If you choose this facility, we strongly recommend frequent, unannounced visits and active involvement in monitoring your loved one's daily hygiene and medication schedule.
Google Reviews
Google Reviews
117 reviews on Google“South Ogden Post-Acute receives highly polarized feedback, with many reviewers praising the dedicated therapy team and helpful administrative staff, while others report severe concerns regarding neglect and poor hygiene. While some families feel the facility provides compassionate care and a welcoming environment, a recurring pattern of complaints highlights issues with medication administration, call light response times, and basic hygiene for residents. Families should be aware that experiences appear to vary significantly depending on the specific wing or staff shift.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy team
- Responsive and helpful administrative staff
- Engaging community events and activities
- Warm and welcoming facility atmosphere
Concerns
- Neglect regarding basic hygiene (soiled briefs, lack of bathing) (mentioned by 10 reviewers)
- Inconsistent or late medication administration (mentioned by 7 reviewers)
- Slow or ignored call light response times (mentioned by 5 reviewers)
- Poor communication between staff and family members (mentioned by 4 reviewers)
- Maintenance issues (broken beds, non-functional call lights) (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 105 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has a very active social calendar; could you walk me through how you encourage residents to participate in these community events?
- 2Given that physical and occupational therapy are noted as such strong points here, how do you coordinate those sessions with the daily nursing care schedule?
- 3I understand that maintaining consistent hygiene and comfort is a top priority for families; what specific protocols do you have in place to ensure residents are checked on and assisted with personal care in a timely manner?
- 4Could you explain your process for medication management and how you ensure that residents receive their prescriptions exactly as scheduled?
- 5When a resident needs assistance, what is the standard procedure for responding to call lights, and how do you monitor that response time to ensure no one is waiting too long?
- 6I appreciate that your administrative team is often described as very responsive; what is the best way for us to maintain open communication with your staff regarding our loved one's daily needs and any changes in their health?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team helped her reach her goals in the timeline she wished and got her back home with support services. As a family, we couldn’t be happier with the services provided.”
“I watched some amazing staff members come in and take care of her, but there were too many abhorrent staff members to counteract them. I am guilt ridden knowing that my grandmother was given terrible care in her final days.”
“They never change his breif (one time there was poop runnin up his shirt and it also soaked his sheets) they said “we just checked him and he wasn’t wet” when you could clearly see they haden’t checked on him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents who fell and were seriously hurt
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has serious ongoing problems with 75% of deficiencies triggered by family complaints about abuse protection, medication management, and nursing care. Multiple surveys from 2023-2024 show repeated failures in preventing abuse and neglect, with families reporting concerns about resident safety, inadequate staffing, medication errors, and poor food quality. While the facility corrects issues when cited, the pattern of recurring problems in critical safety areas suggests persistent systemic issues that families should carefully consider.
Aug 21, 2025Routine10
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Administration Deficiencies
Keep complete, dated laboratory records in the resident's record.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 20, 2025Routine11
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 20, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Sep 16, 2024Complaint9
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Sep 16, 2024Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Mar 21, 2024Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
Sep 16, 2024
$12,035
Payment Denial
Sep 16, 2024
4-day denial
Fine
Mar 21, 2024
$16,801
Fine
Sep 18, 2023
$40,055
Payment Denial
Sep 18, 2023
1-day denial
Ownership & Operations
Who Operates This Facility
South Ogden Post-Acute
for profit
Chain Affiliation
Cascades Healthcare
20 facilities nationwide
Chain avg rating: 1.9/5 · Rank 19 of 20 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
117 reviews from families & visitors
Official Website
Visit southogdenrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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