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Nursing HomeMedicaid Top Rated

Mt Ogden Health and Rehabilitation Center

Strong Medicare quality ratings; families often praise warm, attentive nursing and care staff. Still worth an in-person visit.

375 East 5350 South, Washington Terrace, UT 84405108 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 84 Google reviews

5
4
3
2
1
Mt Ogden Health and Rehabilitation Center Nursing Home in Washington Terrace, UT — Street View
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What this means for your family

This facility offers a strong rehabilitation program and a clean, updated environment that many families appreciate. However, because multiple reviewers have raised serious concerns regarding hygiene and medication management, we strongly advise you to conduct unannounced visits and closely monitor your loved one's daily care routine.

Google Reviews

Google Reviews

84 reviews on Google
Mt Ogden Health and Rehabilitation Center (often referred to as The Terrace) receives highly polarized feedback. Many families and patients praise the facility for its warm, attentive staff, effective rehabilitation therapy, and clean, renovated environment. However, a significant number of reviewers report serious concerns regarding neglect, poor communication, medication management errors, and unprofessional staff behavior.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean8.0Activities9.0Meds3.0MemoryN/AComms4.0ValueN/A

Strengths

  • Warm, attentive nursing and care staff
  • Effective physical and occupational therapy
  • Clean, well-maintained facility
  • Engaging activities and recreation department

Concerns

  • Neglect and poor hygiene (e.g., residents left in soiled bedding) (mentioned by 4 reviewers)
  • Unprofessional or rude staff communication (mentioned by 4 reviewers)
  • Medication management errors or delays (mentioned by 2 reviewers)
  • Slow response times for basic assistance (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(3)'20(2)'22(4)'24(32)'26(13)

Distribution · 114 analyzed

5
92
4
5
3
0
2
4
1
13
13 reviews posted between Dec 12, 2024Dec 14, 2024 · 13 were 5-star

How They Respond to Reviews

40%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the facility has a very active recreation department; could you walk us through what a typical week of activities looks like for residents?
  • 2With the current staffing levels, what is your specific process for ensuring that residents receive timely assistance with hygiene and personal care needs?
  • 3How does your nursing team coordinate and double-check medication administration to ensure accuracy and timely delivery for each resident?
  • 4We value clear communication; what is the best way for family members to receive regular updates on their loved one’s care and status from the nursing staff?
  • 5I see that you have responded to some feedback online; how does the leadership team use family input to improve the quality of care and staff interactions?
  • 6In the event of a medical change or emergency, what is your protocol for notifying family members and coordinating with our primary physician?

Personalized based on this facility's data


Key Review Excerpts

My uncle barely gets changed. I’ve been there so many times when he’s drenched in urine.

Long-term resident's family · 2025★★☆☆☆

The therapy team is one of the most experienced in years and has the highest results with a personal touch and connection. The dining is phenomenal - delicious, beautiful food that families and residents consistently compliment.

Local Guide · 2025★★★★★

The staff would carry it [medication] around in there scrubs took it outside with them etc etc etc they never bathed her rarely cared for her left her in a wet bed several times.

Long-term resident's family · 2017☆☆☆☆
Source: 84 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.96hrs
OK
Registered nurses for medical care
Total Nursing
3.89hrs
95%
All nurses + aides combined
Staff Turnover
63%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility43.3%
Worse than Avg
Here
43.3%
US
19.5%
UT
24.7%
Weber
31.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility29.2%
Worse than Avg
Here
29.2%
US
15.3%
UT
16.8%
Weber
16.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.8%
Worse than Avg
Here
31.8%
US
19.4%
UT
21.8%
Weber
18.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
93.4%
UT
97.1%
Weber
92.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility17.2%
Mixed vs Avgs
Here
17.2%
US
12.1%
UT
16.5%
Weber
18.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility7.9%
Worse than Avg
Here
7.9%
US
4.9%
UT
4.1%
Weber
3.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.0%
Better than Avg
Here
98.0%
US
81.8%
UT
93.8%
Weber
86.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.7%
Better than Avg
Here
94.7%
US
79.8%
UT
91.0%
Weber
91.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
UT
0.8%
Weber
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Near state avg (9.1)
4 complaint-triggered

Families filed complaints in 2024 triggering a federal investigation that found serious deficiencies in abuse and neglect prevention, including failure to protect residents, develop prevention policies, report incidents timely, and respond appropriately to violations. The facility has had recurring issues with medication management, daily living care assistance, and nutrition services across multiple surveys, though all deficiencies show correction dates from the provider.

Dec 5, 2024Routine
1
0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Dec 5, 2024Complaint
4
0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

May 3, 2023Routine
4
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0811Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure that residents are assessed for appropriateness for a feeding assistant program, receive services as per their plan of care, and feeding assistants are trained and supervised.

Aug 19, 2021Routine
5
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Mt Ogden Health and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

342 facilities nationwide

Chain avg rating: 3.2/5 · Rank 96 of 328

Ownership & Management

Key personnel

Muir, GarthManaging Control - Governing BodyWensel, RobertManaging Control - Governing BodyBurnam, SoonOfficer / DirectorKeetch, ChadOfficer / DirectorMoss, TylerOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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