Mt Ogden Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise warm, attentive nursing and care staff. Still worth an in-person visit.
based on 84 Google reviews

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What this means for your family
This facility offers a strong rehabilitation program and a clean, updated environment that many families appreciate. However, because multiple reviewers have raised serious concerns regarding hygiene and medication management, we strongly advise you to conduct unannounced visits and closely monitor your loved one's daily care routine.
Google Reviews
Google Reviews
84 reviews on Google“Mt Ogden Health and Rehabilitation Center (often referred to as The Terrace) receives highly polarized feedback. Many families and patients praise the facility for its warm, attentive staff, effective rehabilitation therapy, and clean, renovated environment. However, a significant number of reviewers report serious concerns regarding neglect, poor communication, medication management errors, and unprofessional staff behavior.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and care staff
- Effective physical and occupational therapy
- Clean, well-maintained facility
- Engaging activities and recreation department
Concerns
- Neglect and poor hygiene (e.g., residents left in soiled bedding) (mentioned by 4 reviewers)
- Unprofessional or rude staff communication (mentioned by 4 reviewers)
- Medication management errors or delays (mentioned by 2 reviewers)
- Slow response times for basic assistance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 114 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a very active recreation department; could you walk us through what a typical week of activities looks like for residents?
- 2With the current staffing levels, what is your specific process for ensuring that residents receive timely assistance with hygiene and personal care needs?
- 3How does your nursing team coordinate and double-check medication administration to ensure accuracy and timely delivery for each resident?
- 4We value clear communication; what is the best way for family members to receive regular updates on their loved one’s care and status from the nursing staff?
- 5I see that you have responded to some feedback online; how does the leadership team use family input to improve the quality of care and staff interactions?
- 6In the event of a medical change or emergency, what is your protocol for notifying family members and coordinating with our primary physician?
Personalized based on this facility's data
Key Review Excerpts
“My uncle barely gets changed. I’ve been there so many times when he’s drenched in urine.”
“The therapy team is one of the most experienced in years and has the highest results with a personal touch and connection. The dining is phenomenal - delicious, beautiful food that families and residents consistently compliment.”
“The staff would carry it [medication] around in there scrubs took it outside with them etc etc etc they never bathed her rarely cared for her left her in a wet bed several times.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints in 2024 triggering a federal investigation that found serious deficiencies in abuse and neglect prevention, including failure to protect residents, develop prevention policies, report incidents timely, and respond appropriately to violations. The facility has had recurring issues with medication management, daily living care assistance, and nutrition services across multiple surveys, though all deficiencies show correction dates from the provider.
Dec 5, 2024Routine1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 5, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 3, 2023Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure that residents are assessed for appropriateness for a feeding assistant program, receive services as per their plan of care, and feeding assistants are trained and supervised.
Aug 19, 2021Routine5
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Mt Ogden Health and Rehabilitation Center
for profit
Chain Affiliation
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 96 of 328
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
84 reviews from families & visitors
Official Website
Visit theterracetransitional.com
Medicare data downloads
Original nursing home datasets
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