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Strong Medicare quality ratings; public reviewers often praise dedicated and kind nursing staff. Still worth an in-person visit.
based on 31 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · Zero findings in latest survey
The Springs of Pinnacle Mountain has a strong overall Medicare rating. Public reviewers frequently mention: dedicated and kind nursing staff and clean and well-maintained physical appearance. Review the component ratings and current source records before deciding.
The Springs of Pinnacle Mountain receives highly polarized feedback, with some families praising the dedicated staff and clean environment, while others report severe neglect and hygiene issues. Critical concerns include slow response times to call buttons, poor food quality, and inconsistent care for residents' personal hygiene and medical needs. Families considering this facility should be aware of the stark contrast between positive experiences and reports of systemic neglect.
Quality Themes
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Concerns
Rating Trends
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Distribution · 32 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“My dad has been at the Springs of Pinnacle Mountain for almost 3 months now and I couldn't be happier. He also likes it. The staff is so kind and very dedicated.”
“I regularly saw staff stopping what they were doing to listen to and talk to residents. This seems like such a small matter, but human dignity is one of the most important things we can give time and attention to.”
“I have waited 2 hours for a bedpan. I have pressed the button to get help and waited for 2-3 hours. Neglect of the people is a major problem.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed complaints that led to 6 deficiencies, with recurring issues in fire safety systems, pain management, and meal quality/food handling. The facility has faced problems with care planning, resident rights violations, and failure to report suspected abuse in a timely manner. While all deficiencies show correction dates, the pattern of complaints and repeated issues with basic safety and care standards raises concerns about consistent quality oversight.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
The Springs of Pinnacle Mountain
for profit
The Springs Arkansas
26 facilities nationwide
Chain avg rating: 3.5/5 · Rank 20 of 26
Key personnel
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Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
31 reviews from families & visitors
Official Website
Visit thespringspinnacle.com
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Original nursing home datasets
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