The Springs of Pinnacle Mountain
Strong Medicare quality ratings; families often praise dedicated and kind nursing staff. Still worth an in-person visit.
based on 30 Google reviews
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What this means for your family
This facility shows a significant divide in care quality. While some families report excellent, personalized attention, others have documented serious concerns regarding hygiene and responsiveness. We strongly recommend visiting unannounced and speaking directly with current residents' families to determine if the care level meets your specific needs.
Google Reviews
Google Reviews
30 reviews on Google“The Springs of Pinnacle Mountain receives highly polarized feedback, with some families praising the dedicated staff and clean environment, while others report severe neglect and hygiene issues. Critical concerns include slow response times to call buttons, poor food quality, and inconsistent care for residents' personal hygiene and medical needs. Families considering this facility should be aware of the stark contrast between positive experiences and reports of systemic neglect.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and kind nursing staff
- Clean and well-maintained physical appearance
- Effective wound care and physical therapy
- Personalized attention to resident preferences
Concerns
- Neglect and slow response to call buttons (mentioned by 3 reviewers)
- Poor food quality and lack of dietary management (mentioned by 3 reviewers)
- Poor hygiene and lack of basic resident care (mentioned by 3 reviewers)
- Loss or theft of personal clothing and belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that staffing levels are a primary focus for your team, could you walk me through your current process for responding to call buttons and ensuring residents receive timely assistance?
- 2I noticed some feedback regarding the dining experience; what steps are you taking to improve food quality and ensure that residents' specific dietary needs are being met consistently?
- 3To help us feel more comfortable, could you explain your facility's protocols for monitoring resident hygiene and ensuring that daily personal care needs are prioritized?
- 4What security measures or inventory systems do you have in place to help prevent the loss or misplacement of residents' personal clothing and belongings?
- 5I see that your team has started engaging with feedback online; how do you use that input to make tangible improvements to the daily life and activities offered here?
- 6In light of your focus on wound care and physical therapy, how do you coordinate communication between the medical staff and families when a resident has a change in health status?
Personalized based on this facility's data
Key Review Excerpts
“My dad has been at the Springs of Pinnacle Mountain for almost 3 months now and I couldn't be happier. He also likes it. The staff is so kind and very dedicated.”
“I regularly saw staff stopping what they were doing to listen to and talk to residents. This seems like such a small matter, but human dignity is one of the most important things we can give time and attention to.”
“I have waited 2 hours for a bedpan. I have pressed the button to get help and waited for 2-3 hours. Neglect of the people is a major problem.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that led to 6 deficiencies, with recurring issues in fire safety systems, pain management, and meal quality/food handling. The facility has faced problems with care planning, resident rights violations, and failure to report suspected abuse in a timely manner. While all deficiencies show correction dates, the pattern of complaints and repeated issues with basic safety and care standards raises concerns about consistent quality oversight.
Jan 15, 2026Routine9
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jul 7, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 23, 2025Complaint2
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 26, 2024Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Sep 26, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Oct 5, 2023Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Ownership & Operations
Who Operates This Facility
The Springs of Pinnacle Mountain
for profit
Chain Affiliation
The Springs Arkansas
26 facilities nationwide
Chain avg rating: 3.5/5 · Rank 20 of 26
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit thespringspinnacle.com
Medicare data downloads
Original nursing home datasets
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