The Lakes at Maumelle Health and Rehabilitation
Strong Medicare quality ratings; families often praise outstanding physical therapy department. Still worth an in-person visit.
based on 42 Google reviews
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What this means for your family
While the rehabilitation therapy team is frequently praised, there are recurring, serious allegations regarding neglect and poor nursing care in the long-term wing. If you choose this facility, ensure you have a plan for frequent, unannounced visits to monitor your loved one's care, as communication from clinical staff is a noted weakness.
Google Reviews
Google Reviews
42 reviews on Google“The Lakes at Maumelle receives highly polarized feedback, with intense criticism regarding patient neglect, abuse, and poor communication contrasting with praise for the therapy department and specific administrative staff. Families report significant concerns about the quality of daily nursing care, while others highlight a welcoming environment and effective rehabilitation services. Potential families should be aware of the stark divide between positive experiences in rehab and reports of severe neglect in long-term care.”
Quality Themes
Tap a score for detailsStrengths
- Outstanding physical therapy department
- Helpful and empathetic admissions staff
- Welcoming, clean facility environment
Concerns
- Allegations of physical abuse and severe neglect (mentioned by 4 reviewers)
- Inattentive nursing and CNA staff (mentioned by 5 reviewers)
- Poor communication regarding medical care and orders (mentioned by 3 reviewers)
- Substandard food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy department; can you tell us more about how the therapists work with residents to regain their independence?
- 2The admissions staff seems very welcoming and helpful; how do you ensure a smooth transition and clear communication between the family and the medical team during the first few weeks?
- 3What specific steps are in place to ensure that medication orders are double-checked and that nursing staff are consistently attentive to every resident's needs?
- 4Could you walk us through the dining experience and how the facility is working to enhance the variety and quality of the daily meals?
- 5How does the facility handle medical emergencies or changes in a resident's condition during the overnight hours?
- 6What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The PT is outstanding. However, the family is providing the daily medical care and baths more than the workers. The nurses and CNAs are providing lackluster care and show know compassion for the over all patient and their profession.”
“Rehab team is the only people I can speak highly of, they were all great. After my dad was moved to long term care, the quality of care sunk to the lowest. There was no caring or compassion.”
“My family chose The Lakes at Maumelle for my sister based on recommendations and my own research, and in retrospect, could not possibly have done better for my sister.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 11 complaint-triggered deficiencies indicating families have filed reports about quality of care, safety, and food service issues. Recurring problems include accident prevention and safety hazards, food safety and meal quality, and fire safety protocols. The facility has also faced serious deficiencies in protecting residents from abuse and neglect, though all violations show correction dates, suggesting responsiveness to identified problems.
Nov 25, 2025Routine3
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nov 25, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jun 5, 2024Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Jun 5, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nov 29, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 9, 2023Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
The Lakes at Maumelle Health and Rehabilitation
for profit
Chain Affiliation
Anthony & Bryan Adams
38 facilities nationwide
Chain avg rating: 3.8/5 · Rank 27 of 37
Ownership & Management
Owners
Ovation Health Systems, INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit thelakesatmaumelle.com
Medicare data downloads
Original nursing home datasets
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