The Springs of Chenal
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 85 Google reviews
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What this means for your family
The Springs of Chenal has a strong rehabilitation therapy department, but the facility suffers from significant inconsistencies in nursing care and hygiene. Families should be extremely cautious; if you choose this facility, perform daily unannounced visits to monitor medication administration and hygiene, and ensure you have a direct line of communication with a supervisor rather than relying on general staff.
Google Reviews
Google Reviews
85 reviews on Google“The Springs of Chenal receives highly polarized feedback, with many reviewers praising the facility's cleanliness and the friendliness of the staff, while others report severe lapses in patient care. Common criticisms include significant delays in medication administration, poor hygiene standards, and understaffing, particularly on weekends and evenings. Families should be aware that while some report excellent rehabilitation experiences, others have raised serious concerns regarding medical oversight and basic sanitation.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and helpful nursing staff
- Effective physical therapy department
- Professional social and activity directors
Concerns
- Significant delays in medication administration (mentioned by 5 reviewers)
- Understaffing and slow response times on weekends/evenings (mentioned by 5 reviewers)
- Poor hygiene and sanitation issues (smells, soiled linens) (mentioned by 4 reviewers)
- Poor communication from management regarding care issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 93 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about how clean and well-maintained the facility is; what are your daily protocols for ensuring linens and common areas stay fresh and tidy?
- 2Since we know the nursing staff is very friendly, how do you ensure that medication is administered promptly and accurately, especially during the evening or weekend shifts?
- 3How does the management team stay in touch with families to provide updates on care changes or any specific concerns that might arise?
- 4We are interested in the social side of things—could you tell us more about the programs the activity directors have planned to keep residents engaged?
- 5In the event of a medical emergency during the night or over the weekend, what is the specific protocol for getting immediate assistance?
- 6We'd love to hear more about the dining experience and how the meal service is structured for the residents throughout the day.
Personalized based on this facility's data
Key Review Excerpts
“The care team and therapy team was top notch for me. The care team assisted me in any and every way I needed. I had very little wait times.”
“The whole place smells so awful, and the majority of the people are rude. Whenever I approached the nurses station I was never greeted or asked can I help you.”
“The cna's, nurses, and dietary staff that prepare the food are top notch individuals. They genuinely care about the patients and do their upmost with the resources provided. Administration needs a drastic overall.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
11
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Springs of Chenal has ongoing challenges with fire safety systems, with repeated deficiencies in alarm systems and fire preparedness across multiple surveys. Families have filed complaints that triggered inspections, resulting in citations for infection control and care planning issues. The facility also shows recurring problems with food safety and dietary services. While all deficiencies show correction dates, the pattern of repeated fire safety violations across surveys suggests persistent operational challenges that families should discuss during visits.
Dec 16, 2025Routine4
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 11, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 4, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Jul 25, 2024Routine7
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Jul 20, 2023Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ownership & Operations
Who Operates This Facility
The Springs of Chenal
for profit
Chain Affiliation
The Springs Arkansas
26 facilities nationwide
Chain avg rating: 3.5/5 · Rank 2 of 26 (Best)
Ownership & Management
Owners
Gutman, Isaac
Owner
Herzberg, Chaim
Owner
Hoffman, Alexander
Owner
Taub, Jacob
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
85 reviews from families & visitors
Official Website
Visit thespringschenal.com
Medicare data downloads
Original nursing home datasets
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