Strong Medicare quality ratings; public reviewers often praise clean, well-maintained facility. Still worth an in-person visit.
based on 86 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · 1 finding in latest survey
The Springs of Chenal has a strong overall Medicare rating. Public reviewers frequently mention: clean, well-maintained facility and friendly and helpful nursing staff. Review the component ratings and current source records before deciding.
The Springs of Chenal receives highly polarized feedback, with many reviewers praising the facility's cleanliness and the friendliness of the staff, while others report severe lapses in patient care. Common criticisms include significant delays in medication administration, poor hygiene standards, and understaffing, particularly on weekends and evenings. Families should be aware that while some report excellent rehabilitation experiences, others have raised serious concerns regarding medical oversight and basic sanitation.
Quality Themes
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Rating Trends
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Distribution · 94 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“The care team and therapy team was top notch for me. The care team assisted me in any and every way I needed. I had very little wait times.”
“The whole place smells so awful, and the majority of the people are rude. Whenever I approached the nurses station I was never greeted or asked can I help you.”
“The cna's, nurses, and dietary staff that prepare the food are top notch individuals. They genuinely care about the patients and do their upmost with the resources provided. Administration needs a drastic overall.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 16 measures
12
measures
3
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
The Springs of Chenal has ongoing challenges with fire safety systems, with repeated deficiencies in alarm systems and fire preparedness across multiple surveys. Families have filed complaints that triggered inspections, resulting in citations for infection control and care planning issues. The facility also shows recurring problems with food safety and dietary services. While all deficiencies show correction dates, the pattern of repeated fire safety violations across surveys suggests persistent operational challenges that families should discuss during visits.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
The Springs of Chenal
for profit
The Springs Arkansas
26 facilities nationwide
Chain avg rating: 3.5/5 · Rank 1 of 26 (Highest rating)
Owners
Gutman, Isaac
Owner
Herzberg, Chaim
Owner
Hoffman, Alexander
Owner
Taub, Jacob
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
86 reviews from families & visitors
Official Website
Visit thespringschenal.com
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Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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