Nursing HomeMedicaid

Pleasant Valley Rehabilitation and Nursing

Strong Medicare quality ratings; public reviewers often praise clean and well-maintained facility. Still worth an in-person visit.

12111 Hinson Road, Rainwood Cove · Little Rock, AR 72212|97 beds|Licensed & active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

4.4/5

based on 27 Google reviews

(501) 225-8888 Directions Website

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2flags

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Staff turnover reported at 55%
RN turnover reported at 70%

No Medicare penalties on record · 1 finding in latest survey

Source: Medicare data

What this means for your family

Pleasant Valley Rehabilitation and Nursing has a strong overall Medicare rating. Public reviewers frequently mention: clean and well-maintained facility and welcoming and friendly staff. Review the component ratings and current source records before deciding.

Google Reviews

31 public Google reviews available

Pleasant Valley Rehabilitation and Nursing is generally well-regarded for its clean, welcoming environment and dedicated therapy staff. While many families praise the facility for its warm, family-like atmosphere and responsive management, some have experienced significant frustrations regarding administrative communication and billing accuracy.

Quality Themes

Tap a score for details

Strengths

Clean and well-maintained facility
Welcoming and friendly staff
Strong physical and occupational therapy teams
Responsive executive leadership

Concerns

Difficulty reaching administrative or finance staff for communication (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 31 analyzed

How They Respond to Reviews

11%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1It is wonderful to see how clean and well-maintained the facility looks; how do you ensure this level of care is consistent across all resident rooms?
2We have heard great things about your physical and occupational therapy teams; how do you tailor these programs to meet an individual's specific recovery goals?
3What is the best way for our family to stay in regular contact with the administrative team if we have questions about billing or care updates?
4Can you tell us more about the daily activities and social events available to help residents stay engaged with the community?
5In the event of a medical emergency during the night, what is the protocol for notifying the family and providing immediate care?
6How does the leadership team work with the nursing staff to ensure high-quality, attentive care for every resident?

Personalized based on this facility's data

Key Review Excerpts

“My Dad was a resident for 3 months at Pleasant Valley. It is not a “perfect place” as no where is. However, Brandon Boswell (Executive Director) will earnestly listen to all concerns and do his very best to make them right.”

Long-term resident's family · 2024★★★★★

“I stayed here for two weeks and they treated me very well. The staff is very professional and caring couldn’t ask for a better place to stay for rehab after a long hospitalization. PT and OT were also very very good and was attentive to my individual needs.”

Rehab patient · 2024★★★★★

Source: 31 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.46hrs

62%

Registered nurses for medical care

Total Nursing

4.04hrs

98%

All nurses + aides combined

Staff Turnover

55%

Lower is better (< 30% = good)

RN Turnover

70%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents on antipsychotic medication

↓ Lower is better

This Facility1.7%

Better than Avg

Here

1.7%

15.4%

10.9%

Pulaski

11.8%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility5.6%

Better than Avg

Here

5.6%

19.0%

13.5%

Pulaski

11.4%

Residents with depression symptoms

↓ Lower is better

This Facility0.4%

Mixed vs Avgs

Here

0.4%

12.8%

1.4%

Pulaski

0.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents whose walking got worse

↓ Lower is better

This Facility5.6%

Better than Avg

Here

5.6%

14.1%

10.1%

Pulaski

8.2%

Residents needing more daily help over time

↓ Lower is better

This Facility5.5%

Better than Avg

Here

5.5%

13.9%

9.5%

Pulaski

8.2%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

95.1%

Pulaski

93.5%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility93.9%

Better than Avg

Here

93.9%

79.8%

77.7%

Pulaski

74.3%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility95.7%

Better than Avg

Here

95.7%

82.0%

Pulaski

76.1%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.3%

Pulaski

1.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

18findings in history

Latest survey: 1 · well below AR avg (4.3)

1 complaint-triggered findings

This facility has concerning patterns with families filing complaints that led to federal citations for medication errors, abuse reporting failures, and inadequate care. The most frequent issues involve medication management, infection control, and food safety, with medication errors appearing multiple times including as recently as 2024. While all deficiencies show correction dates, the recurring problems across different surveys and complaint-driven investigations suggest ongoing care challenges that warrant careful consideration during your visit.

Apr 24, 2025Routine1 finding

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Feb 8, 2024Routine9 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0577Potential for harm · PatternCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0757Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0805Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Sep 12, 2023Complaint1 finding

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Nov 4, 2022Routine7 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0347Potential for harm · PatternCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pleasant Valley Rehabilitation and Nursing

Organization Type

for profit

Chain Affiliation

Chain Name

Southern Administrative Services

Chain Size

35 facilities nationwide

Chain avg rating: 3.6/5 · Rank 1 of 35 (Highest rating)

Ownership & Management

Owners

4p2t1 Ops Holding Lp

Owner · Organization

100%

Jej Assets Lp

Owner (parent company) · Organization

Ponthie, Sharlot

Owner (parent company)

Key personnel

Nichols, CourtneyW-2 Managing EmployeePonthie, JohnOfficer / DirectorAlexark1 LLCManagerJej Management, LLCManager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(501) 225-8888

pleasantvalleynursing.com

12111 Hinson Road

Little Rock, AR 72212

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

27 reviews from families & visitors

Official Website

Visit pleasantvalleynursing.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.