Pleasant Valley Rehabilitation and Nursing
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 28 Google reviews
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What this means for your family
This facility is highly regarded for its cleanliness, therapy services, and welcoming atmosphere, making it a strong candidate for rehabilitation. However, families should be proactive about financial record-keeping and request a direct point of contact for administrative issues to avoid the communication delays noted by some residents.
Google Reviews
Google Reviews
28 reviews on Google“Pleasant Valley Rehabilitation and Nursing is generally well-regarded for its clean, welcoming environment and dedicated therapy staff. While many families praise the facility for its warm, family-like atmosphere and responsive management, some have experienced significant frustrations regarding administrative communication and billing accuracy.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Welcoming and friendly staff
- Strong physical and occupational therapy teams
- Responsive executive leadership
Concerns
- Difficulty reaching administrative or finance staff for communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility looks; how do you ensure this level of care is consistent across all resident rooms?
- 2We have heard great things about your physical and occupational therapy teams; how do you tailor these programs to meet an individual's specific recovery goals?
- 3What is the best way for our family to stay in regular contact with the administrative team if we have questions about billing or care updates?
- 4Can you tell us more about the daily activities and social events available to help residents stay engaged with the community?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and providing immediate care?
- 6How does the leadership team work with the nursing staff to ensure high-quality, attentive care for every resident?
Personalized based on this facility's data
Key Review Excerpts
“My Dad was a resident for 3 months at Pleasant Valley. It is not a “perfect place” as no where is. However, Brandon Boswell (Executive Director) will earnestly listen to all concerns and do his very best to make them right.”
“I stayed here for two weeks and they treated me very well. The staff is very professional and caring couldn’t ask for a better place to stay for rehab after a long hospitalization. PT and OT were also very very good and was attentive to my individual needs.”
“Every time we visited, the staff was very nice staff knew my mom by name and checked in to make sure she was comfortable. The facility was clean. My dad was also impressed with how good of care they took of mom and him as well.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
17
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing complaints that led to federal citations for medication errors, abuse reporting failures, and inadequate care. The most frequent issues involve medication management, infection control, and food safety, with medication errors appearing multiple times including as recently as 2024. While all deficiencies show correction dates, the recurring problems across different surveys and complaint-driven investigations suggest ongoing care challenges that warrant careful consideration during your visit.
Apr 24, 2025Routine1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Feb 8, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Sep 12, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 23, 2023Complaint3
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jun 13, 2023Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
May 24, 2023Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Ownership & Operations
Who Operates This Facility
Pleasant Valley Rehabilitation and Nursing
for profit
Chain Affiliation
Southern Administrative Services
35 facilities nationwide
Chain avg rating: 3.6/5 · Rank 5 of 35 (Best)
Ownership & Management
Owners
4p2t1 Ops Holding Lp
Owner · Organization
Jej Assets Lp
Owner (parent company) · Organization
Ponthie, Sharlot
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit pleasantvalleynursing.com
Medicare data downloads
Original nursing home datasets
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