The Springs of Barrow
Strong Medicare quality ratings; families often praise individual staff members noted for kindness. Still worth an in-person visit.
based on 17 Google reviews
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What this means for your family
While individual staff members may be caring, the facility faces serious allegations regarding its history and management. Families should be aware of consistent reports regarding poor communication and difficulty reaching staff by phone, and are strongly encouraged to conduct thorough independent research into the facility's regulatory history.
Google Reviews
Google Reviews
17 reviews on Google“The Springs of Barrow receives highly polarized feedback, with some praise for individual staff members contrasted by severe allegations regarding management and operational standards. Families have expressed significant frustration with communication failures, specifically regarding phone responsiveness, and concerns about the facility's history and quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Individual staff members noted for kindness
- Dedicated CNA support
Concerns
- Poor communication and inability to reach staff by phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that communication is a top priority for our family, what is the best way for us to stay in touch with the nursing team, and how do you ensure we receive timely updates?
- 2I noticed the facility has a 2/5 health inspection rating; could you walk me through the steps you are taking to address those specific areas and improve the quality of care?
- 3We read some wonderful things about the dedication of your CNAs; how do you support your staff to ensure that same level of kindness and attention is consistent across all shifts?
- 4Since medication management is a critical part of our loved one's health, could you explain your current process for ensuring accuracy and how you handle any potential adjustments to their prescriptions?
- 5What does a typical day look like for a resident here, and how do you encourage participation in activities to keep everyone engaged and social?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and how quickly can we expect to be notified as a family?
Personalized based on this facility's data
Key Review Excerpts
“Maurkeya Dooley is the best Cna there, she is so sweet and amazing. Everybody loves her so much.”
“Never answers the phone and when I do get someone to pick up I get hung up on after waiting on hold.”
“THEIR REPUTATION WAS SO BAD THEY CHANGED THEIR NAME TO TRICK PEOPLE. DON'T PUT YOUR LOVED ONES AT THIS HELL HOLE.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Springs of Barrow has multiple complaint-triggered deficiencies, with families filing reports about care quality, infection control, and communication issues as recently as January 2025. The facility shows recurring problems across resident rights, care quality, and environmental safety over six surveys since 2023. While all deficiencies have correction dates, the pattern of ongoing issues—particularly complaints about basic care and safety—suggests persistent quality concerns families should carefully evaluate.
Mar 5, 2026Routine4
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 8, 2025Complaint4
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 12, 2024Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 3, 2023Routine7
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Aug 4, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Jun 28, 2023Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Ownership & Operations
Who Operates This Facility
The Springs of Barrow
for profit
Chain Affiliation
The Springs Arkansas
26 facilities nationwide
Chain avg rating: 3.5/5 · Rank 21 of 26
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit humanservices.arkansas.gov
Medicare data downloads
Original nursing home datasets
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